Although I work for them, I don't recommend them for broadband if you are a heavy uploader due to the reductions in upload speed, and the limited upload speeds due to the platform they use.
I don't have any issues with my download speed other than on Steam, and that is mainly down to the servers for Steam because everything else downloads at 120Mb with no problems.
Even when I went directly to a hubsite and got on a 1Gb link it was still only downloading at around 20Mb to 40Mb.
The customer services can be annoying with them following a set procedure if you have a fault etc, regardless of what you tell them.
The price increases are annoying and I understand the reason for them because I plan, the business installs and the equipment used on business is pretty much the same as residential for most things.
Yes they are upping the top tier to 152Mb this year and next year, but there will be faster speeds coming
The original superhub has poor wireless capabilities but it's rare that a new customer would get one of them now, however you can quite easily switch it to modem mode and use a different router with it if you wish.
The latency issues I had a while back are now fixed and they are slowly working on splitting the nodal areas, but it is costing a lot of money and taking time, and that will help to resolve quite a lot of issues that people may have in terms of, slow speeds or high latencies etc.
There are still areas that have issues however there are quite a lot that don't, and until you either speak to someone near you on Virgin or give them a try, you won't know for sure.
Personally Vm have been a pain in the ass (been with them for nearly 10 years) Recently lost my net completely for over a week, before that connections kept dropping in skype/any browser etc... The throttling i tend to get quite a bit in peak hours (and huge pings randomly shooting up to the 1000's in games) An engineer came out twice, the first one didn't do much, the second was supposedly some super trained one (Can't remember the name exactly) It seems to be 'ok' atm, but still get massive pings/pages taking a while to load.
It seems though that some areas/people get great service, where as others not so much. I was looking into bt recently as i think we can get their infinity if i wished. I would try to get a retention offer if the service wasn't so bad, but don't want to be tied to a contract in the current situation. Forgive my pessimism!
That's cool, i was just ranting about my recent problems with them :lol: I read alot of varied opinions/services, so i think alot can depend where you are situated. I hope it's good for you man! Hopefully the service here will improve at somepoint
I've only been with VM for about 6wks and so far so good, and no complaints.
Ok, I'm on the Broadband Only package (No TV, Phone etc...) and the shear download speed i'm getting is insane compared to what I used to have (its a wired connection and is exactly what i'm paying for), and yet the upload is more or less the same.... but you, like me, dont have the real need for a huge upload limit so everything will be peachy
If when you signed up to them they offered a free installation, make sure you keep the contract agreement thing safe. When I did it I was given Free installation, but when my first e-bill came it was showing the monthly charge + Installation, which in my case was £75 (£50 install + £25p/m).
A swift phone call explaining such, and was asked to send a picture of the contract agreement showing that the installation was free, and left it with them...quite literally about an hour after sending the picture proof I had a phone call from them saying that it will be amended.
So for Customer Service for me, was great.
