Dell Facepalm

[hmmblah]

I have a few Dell Optiplex 740 systems here at work with 2GHz AMD X2 CPUs. I need a little more power in them so I contacted my Dell rep to see what the max CPU supported in this systems is.

She replied with this, "I cannot send anything out on an OptiPlex 740 due to a non-disclosure agreement."

...really...

So I contacted Dell Government support online chat. I was told the X2 is the max CPU supported in the 740...then I found this link and pointed out to him that a quad core phenom is supported and I'm just looking for specific models to ensure they work.

http://www.dell.com/downloads/global/products/optix/en/740_customer_brochure.pdf

He tells me to call tech support.

So, I call tech support, get transferred a few times and ask my question. I wait on hold for 5 mins and the tech gets back on the line. She says the following in broken English. "Sir, I am happy to tell you can upgrade system with faster CPU, but must be i3 or i5 CPU."

......... ... ..... .... .... <-----That's extended silence from me.

Tech: Sir, are you still there?

Me: Yes <sigh>

Tech: Have I solved your issues, sir?

Me: <sigh>

Tech: Sir?

Me: Yes

Tech: Sir, thank you for calling Dell, would you like me to close this case?

Me: <sigh>

Tech: Sir?

Me: Yes, <click>

/facepalm

Still don't know what CPU I can upgrade these systems with...

 

[mrDMxtreme]

i don't know if this will help you but the tech specs for that dell is listed here:

http://web.amd.com/e...40techspecs.pdf

looks like the X2's are the fastest cpu's they'll take, but you can upgrade to 2.6GHz from your 2GHz

edit: i looked at the link you posted.... i don't know why that information is different then the one i linked.... sorry i can't be of more help :S

 

[Lollipop]

So i am curious did you try to put a i5 into a AMD mobo?

 

[hmmblah]

It looks like the Phenom 9750 and 9850 will work....unfortunately trying to find them is proving difficult.

 

[hmmblah]

So i am curious did you try to put a i5 into a AMD mobo?

lol. pinless CPU and pinless CPU socket...that's why I didn't even bother trying to argue with Dell.

 

[Bungral]

Made me laugh a little that did. Cheers for that

 

[KING_OF_SAND]

sir?

 

[AdrianD2]

If you need a Phenom 9600, we can talk on the buy/sell forum.

 

[hmmblah]

sir?

She said Sir even more than what I posted. I cut a few out though.

If you need a Phenom 9600, we can talk on the buy/sell forum.

As it's for work I can only go through certain channels. Thanks for the offer though.