So customer complained to our customer care in work today. Really anxious and stubborn on the phone, so first line passed it over to second line to try and get it resolved. They couldnt get to the bottom of it. Apparently the man was about 80-90 years old, and struggling with todays mobile technology.
As an act of pity and kindness, they asked me to support them. I never deal with customers in our company, as im more on the core networks engineering side, but I said ill try and help.
between my imperfect Norwegian and his stuttering and panic, I asked him to send me a screenshot, or picture of the screen display. I also said that customer care will call him back to help him do that but he responded with "its ok, I know how to do it"
Couple of days went by and I thought no more of it. But then customer care gave me a call almost crying with laughter. Could barely understand what she was saying from the hysterics.
It turns out that the old man had his own solution. He took his phone, put it in a photocopying machine, scanned the phone and printed it. Then hand delivered the picture to one of our local dealerships.
10/10 for ingenuity. But the picture he made when I saw it had me in tears from laughter too. Even scribbled on the sheet pointing to his issue.
