OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?
- Thread starter JN
- Start date
not to mention their spelling/grammar
In case anyone is interested, I've updated my blog with some more information on the subject:
Update:
Here's another thread at Overclockers UK that has popped up recently on the subject. I'll be curious to see if that thread gets deleted as well. It's clear there is a fault with the Palit 7900gs cards they sold back near the latter half of 2006. And it's clear that they have taken the same tactical approach, that they took to my particular case, with other customers that have the same problem.
Update:
Here's another thread at Overclockers UK that has popped up recently on the subject. I'll be curious to see if that thread gets deleted as well. It's clear there is a fault with the Palit 7900gs cards they sold back near the latter half of 2006. And it's clear that they have taken the same tactical approach, that they took to my particular case, with other customers that have the same problem.
They are fantastic. Their slogo should be 'OCUK, we're only doing it for the lulz'. The only way you can possibly explain their customer service is if they're doing it to see just how much they can get away with. I guarantee I'll never be being anything from them, ever. I've even talked a couple of friends who used to use them into swapping companies. When will they realise how much revenue they've cost themselves because of just this kind of thing?
Sorry to bring up an old thread.
Just another bad experience with OCUK.
Placed my order for an Antec case, memory, headset & X-fi card on last Sat 19/5. Wait til Tue 22/5, then sign in to check the order status which was still showing 'In our warehouse queue'. Ok, rang them in the early morning, they claimed that the X-fi card will be back in stock by the next working day which is Wed 23/5. I'm an understanding person & hate to push people, let's give the lads some time then (In fact, I'm so desperate to build my new system by this coming bank holiday weekend). Thursday morning sign in & check the order status again, no surprise, still 'In our warehouse queue'. I'm losing my patience this time. Ask them to take out the bloody X-fi & send me the rest by the same day since I'm paying £10 for next day delivery. Mr. whoever promised that they will be dispatched at the same day & I definitely will get it by Fri. It's 01:04, 25/5 now & the status still remain unchange.
Conclusion, I will never buy from them anymore.
Just another bad experience with OCUK.
Placed my order for an Antec case, memory, headset & X-fi card on last Sat 19/5. Wait til Tue 22/5, then sign in to check the order status which was still showing 'In our warehouse queue'. Ok, rang them in the early morning, they claimed that the X-fi card will be back in stock by the next working day which is Wed 23/5. I'm an understanding person & hate to push people, let's give the lads some time then (In fact, I'm so desperate to build my new system by this coming bank holiday weekend). Thursday morning sign in & check the order status again, no surprise, still 'In our warehouse queue'. I'm losing my patience this time. Ask them to take out the bloody X-fi & send me the rest by the same day since I'm paying £10 for next day delivery. Mr. whoever promised that they will be dispatched at the same day & I definitely will get it by Fri. It's 01:04, 25/5 now & the status still remain unchange.
Conclusion, I will never buy from them anymore.
cuprasport
New member
i have used ocuk alot this year (found tekheads now so i dont think that will be happening much as i made my first order with them today)
i have phoned a few times and they are never happy on the phone or even remotly helpfull
ive spent 15mins at que position 1 before on the 10p a min phone line about an rma due to there lack of checking emails.
i was promised a price match that didnt happen (tekheads did the match todayfor me well chuffed)
i only use rmsd as i live on the isle of man its the only next day service and they will do that on some motherboards and not others?? i even rang them as ive been an active person ont there forum with over 1500 posts asking for them to post royal mail and there just said no sorry sort it out on the site. also citylinks shipping charges to iom for 2-4 day shipping is stupidly priced as it uses 2 curriers
however i did send some ram back to ocuk as faulty that wasnt (was mobo) and i didnt get charged anything.. although they do have the mobo
i have phoned a few times and they are never happy on the phone or even remotly helpfull
ive spent 15mins at que position 1 before on the 10p a min phone line about an rma due to there lack of checking emails.
i was promised a price match that didnt happen (tekheads did the match todayfor me well chuffed)
i only use rmsd as i live on the isle of man its the only next day service and they will do that on some motherboards and not others?? i even rang them as ive been an active person ont there forum with over 1500 posts asking for them to post royal mail and there just said no sorry sort it out on the site. also citylinks shipping charges to iom for 2-4 day shipping is stupidly priced as it uses 2 curriers
however i did send some ram back to ocuk as faulty that wasnt (was mobo) and i didnt get charged anything.. although they do have the mobo
I posed the question on bit I think, where I asked would you buy from a reputable company with excellent cs and pay a few quid extra or buy cheap , and it suprised me at te number of people who are willing to play russian roulette with their money. To me it's a no brainer, I end to pay a bit more in the knowledge that if I have a problem it will be dealt with. I bought a laptop, gpu and a tvix box from a small pc shop in Yorkshire, and I got to chat to the owner on teamspeak,I paid probably £30 all in over what I could pay online, but I know I will never have problems like the above.
Ive had a few things from Scan and a couple of things from OC without incident, but I like to be treated as a customer not a number.
Ive had a few things from Scan and a couple of things from OC without incident, but I like to be treated as a customer not a number.
equk
New member
The computer companies I've had problems with are:
Years ago I mainly used OcUK, I had some excellent service.
On one occaision I bought a hercules geforce2 ultra from one of the tech guys. I got sent a lower spec card by accident, but after contacting them, they sent me the right one and let me keep the lower spec one.
The postage was always next day & the packaging was good aswell, which was why I didn't mind paying a little extra.
Seems like specialtech are similar to how OcUK were. Hopefully I will use them soon, altho unfortunately up to now they haven't had what I wanted in stock
- OcUK - bad packaging & no AS5, got 2x AS5 sent to me after next day tho
- Tekheads - got sent a lower spec GPU than was advertised, sent back after lots of emails and still got charged for the postage
Years ago I mainly used OcUK, I had some excellent service.
On one occaision I bought a hercules geforce2 ultra from one of the tech guys. I got sent a lower spec card by accident, but after contacting them, they sent me the right one and let me keep the lower spec one.
The postage was always next day & the packaging was good aswell, which was why I didn't mind paying a little extra.
Seems like specialtech are similar to how OcUK were. Hopefully I will use them soon, altho unfortunately up to now they haven't had what I wanted in stock
I also used to buy from OCUK, but never again. Those cheap, dirty rip-off chundermonkeys will never see any of my business again after the way they treated the last few orders.
Specialtech however I am pleased to say are fantastic. Not quite the customer service or range of companies like Ebuyer but then again they are a much smaller company and the service I have received so far is much more than adequate. Maybe they could refund postage on RMAs in future though?
Specialtech however I am pleased to say are fantastic. Not quite the customer service or range of companies like Ebuyer but then again they are a much smaller company and the service I have received so far is much more than adequate. Maybe they could refund postage on RMAs in future though?
cuprasport
New member
name='cuprasport' said:
a review on the ram the returned to me free as they said it wasnt faulty
it is still faulty it fails memtest on any speed within 2 seconds of memtest starting
20+ errors before it gets to 1%
how can they say this is ok?
i am going to rma it one more time and if i get it back i will go to the shop as im driving past it on the 1st of july and ill put it where the sun dont shine
cuprasport
New member
and ocuk says its fine
3 mobos and 2 cpu's give same results
I ordered my 2GB OCZ 9600 1150mhz watercooled ram from OCUK and when it arrived I tested it and one stick was dead. So I raised an RMA and sent them back the next day special delivery. To my suprise I got a package in the post the day after with replacement ram that worked so i'm pretty happy with the customer service I got from OCUK but maybe I just got lucky. I even bought another 2GB from them the day after that.
I have to admit the packaging wasn't too great though.
I have to admit the packaging wasn't too great though.
sure is m8
http://hcidesign.com/memtest/
i find it picks up errors much faster than the dos one
the other night, i found that if i added the large address header to the executable, it would test up to 2047MB with a single instance instead of the default 1023 (file attached)
http://hcidesign.com/memtest/
i find it picks up errors much faster than the dos one
the other night, i found that if i added the large address header to the executable, it would test up to 2047MB with a single instance instead of the default 1023
(file attached)name='Pyr0' said:sure is m8
http://hcidesign.com/memtest/
i find it picks up errors much faster than the dos one
the other night, i found that if i added the large address header to the executable, it would test up to 2047MB with a single instance instead of the default 1023
Thanks man! Reps!:worship:
