OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?
- Thread starter JN
- Start date
i have to agree with the packaging,i ordered the majority of parts and bits n bobs for my first build off them.
no packing what so ever,just a big box with everything slung in(creativly at that so it all would fit in)
ended up with a cracked cathode,i was just happy it wasnt something like the gpu tho tbh....on the funny side a black rounded ide cable found its way into my box
their customer support is a bit lacking too,as others have said.
Raging.
no packing what so ever,just a big box with everything slung in(creativly at that so it all would fit in)
ended up with a cracked cathode,i was just happy it wasnt something like the gpu tho tbh....on the funny side a black rounded ide cable found its way into my box
their customer support is a bit lacking too,as others have said.
Raging.
FarFarAway
New member
The only reason stuff doesn't get broken is that manufacturers are very good @ packaging their items nowadays
equk
New member
I think OcUK were ok years ago as I remember buying a hercules geforce2 ultra from one of the engineers (thru the site). A Geforce2 MX turned up so I contacted them. The next day the ultra turned up and they never bothered to pickup the mx.
But recently they seem to be just like a lot of sites that aren't interested that much in pleasing the customer and are more set on making fast money. Altho I guess they are a lot bigger than they used to be. Maybe they are too big now
Recently I was using them for ordering monitors for CCTV systems as their delivery was fast. But I stopped as they failed to send out any invoice with any of the orders and our secretary was moaning about tax etc
Altho she was dumb enough to send an email to no@email.com rofl
which they put on their reciepts. She couldn't understand why it was getting returned 
But recently they seem to be just like a lot of sites that aren't interested that much in pleasing the customer and are more set on making fast money. Altho I guess they are a lot bigger than they used to be. Maybe they are too big now
Recently I was using them for ordering monitors for CCTV systems as their delivery was fast. But I stopped as they failed to send out any invoice with any of the orders and our secretary was moaning about tax etc
Altho she was dumb enough to send an email to no@email.com rofl
which they put on their reciepts. She couldn't understand why it was getting returned On a site note, Ebuyer are also turning into a bit of a shambles recently. I've had three problems with them in my last two orders, they sent Ham the wrong replacement motherboard after several of their DFI stock disapearing over night meaning he had to chose a different board, and their website has gone from bad to near un-useable. I actually use Froogle to find most of their products.
shoddy company, but i dont really care...i ordered some AS5, and receved, not only AS5, and Ceramique, but a gig of generic ram too ...i aint complaining, but thats the only good thing thats ever come out of that company
there customer serive is THE WORST EVER i am impatient, and i was on the phone HOURS "you are in que position 3" i mean FFS
and when you get through, you mightaswell talk to a robot that has been pre-programed with like 5 answers *rolls eyes* ...its CRAP
...i aint complaining, but thats the only good thing thats ever come out of that companythere customer serive is THE WORST EVER i am impatient, and i was on the phone HOURS "you are in que position 3" i mean FFS
and when you get through, you mightaswell talk to a robot that has been pre-programed with like 5 answers *rolls eyes* ...its CRAP
kimandsally
New member
The main problem with OcUK is Mark who owns it and Andy the technical guy, both are somewhat lacking when it comes to customer service, they both know better than anyone else and they are ALWAYS right, if you work by those rules everythings great.
Just be prepared to accept things like the mouse issue we should just put it in a box and leave it then order another because their technical muppets say it's OK.
Just be glad you don't have to work there on minimum wage bank holidays are a normal working day at OcUK with no extra pay, a good friend of mine worked there so I know a little more than some, that's another reason why I buy elswhere, Specialtech are a prime example of how it should be done, they know how to look after people properly.
Just be prepared to accept things like the mouse issue we should just put it in a box and leave it then order another because their technical muppets say it's OK.
Just be glad you don't have to work there on minimum wage bank holidays are a normal working day at OcUK with no extra pay, a good friend of mine worked there so I know a little more than some, that's another reason why I buy elswhere, Specialtech are a prime example of how it should be done, they know how to look after people properly.
I've never had a problem ordering goods off them, but i guess thats where every company should be good at - taking money off you
Nah seriously though, i measure a company by how they deal with problems (rma, refunds, etc) and in this regard i've never had any experience, but i really don't like their fluctuating prices (prices can and have shifted up/down several times in a day) and draconian forums (not allowed to mention competitors names and no mentions of prices from anywhere apart from overclockers).
My current fave company is Scan but they are having issues with delivery atm (due to warehouse extension/upgrade), so i'm gonna give specialtech a try after all the good stuff i'm been reading about them.
Nah seriously though, i measure a company by how they deal with problems (rma, refunds, etc) and in this regard i've never had any experience, but i really don't like their fluctuating prices (prices can and have shifted up/down several times in a day) and draconian forums (not allowed to mention competitors names and no mentions of prices from anywhere apart from overclockers).
My current fave company is Scan but they are having issues with delivery atm (due to warehouse extension/upgrade), so i'm gonna give specialtech a try after all the good stuff i'm been reading about them.
kimandsally
New member
name='blade' said:
At least you have the benefit of others who have had unfortunate dealings with them, overall I think it's a good thing that we are able to disscuss these things, we are all enthusiasts on here and it's a major bummer if we get problems with our gear.
I found Specialtech on here and have used them and have nothing but great things to say about them, I've even had a DOA item which isn't Specialtechs fault but the superb way they dealt with it for me means I'm now a long term customer for them, they are superb in every way, try them instead of OcUK I'm sure you will be pleased as well.
I bought a Coolermaster case and some RAM from these guys and the rest of a build from Ebuyer, both on next day delivery, both with Citylink but with OCUK charging £15 delivery and Ebuyer charging £6 delivery. The Ebuyer delivery arrived as promised the next day but I didn't get the confirmation email from OC until then, by which time it was the weekend and my stuff wouldn't arrive til Monday, therefore destroying the whole point of paying for next day delivery in the first place. They were less than helpful during that time too and practically impossible to get hold of. Needless to say I won't be using them again unless I really have to.
Something i find un-nerving is that they have been publicly discredeted on what is fast becoming a major UK reviews site, and havn't batted an eye lid. Not had a rep on here trying to defend them. This articel has lost them probably 20+ potential customers and they can't be bothered to spend 5 minutes to write a reply to this incident.
Oh and also ive studdied through there t&cs and there is nothing in there about charging for RMA service.
Oh and also ive studdied through there t&cs and there is nothing in there about charging for RMA service.
FarFarAway
New member
name='Ham' said:
They basically don't care at all about their customers
name='Ham' said:
No but they can do it...I think you have to sign some sort of RMA form
Yeh I had a seasonic psu DOA but didnt get to test it for a month. By this stage when I RMA'd it they kept me waiting for 4 months. Eventually after many phone calls, some of which were answered, of staff telling me they could do nothing I rang to give them almighty hell. I was greeted with a different employee telling me that 'oh thats a long time for an RMA how about we just send you a new one'. I think that was actually worse as apparently this could have been done at any stage.
But funnier yet my mate ordered a few components and a psu a couple of years ago. The psu when installed physically blow up, I wasnt there at the time but apparently it was quite spectacular. Anyway the entire system was fried and when he phoned he said that he had got a faulty PSU and they said oh was it ***** a make yeh we've been having problems with those. They actually knew about the make and model and problem before he detailed it. I laughed but I wouldn't have if it had been my PC.
This said there are worse, cough savastore cough.
Dave
But funnier yet my mate ordered a few components and a psu a couple of years ago. The psu when installed physically blow up, I wasnt there at the time but apparently it was quite spectacular. Anyway the entire system was fried and when he phoned he said that he had got a faulty PSU and they said oh was it ***** a make yeh we've been having problems with those. They actually knew about the make and model and problem before he detailed it. I laughed but I wouldn't have if it had been my PC.
This said there are worse, cough savastore cough.
Dave
I've had a lot of problems from them due to their less than capable packaging. Even that aside the amount of hardware I've had from them that has been faulting upon arrival is just ridiculous. A few years back when building a new system I had two faulty motherboards and one faulty stick of RAM. Recently I've had a duff Enemax 1000w PSU and borked BFG 8800GTX WC.
I might be tempted to say that it's just a hazard of getting things sent to you a home... except that I haven't had any problems with hardware purchased at any other site.
As if that isn't enough I've just been looking into get a Corsair Flash Voyager 8GB USB which is on OCUK for £105.74 and the same one on Scan is £64.39!
Not a bad difference in price.
Lesson learned, never buy anything off them again!
I might be tempted to say that it's just a hazard of getting things sent to you a home... except that I haven't had any problems with hardware purchased at any other site.
As if that isn't enough I've just been looking into get a Corsair Flash Voyager 8GB USB which is on OCUK for £105.74 and the same one on Scan is £64.39!
Not a bad difference in price.Lesson learned, never buy anything off them again!
name='Xerin' said:As if that isn't enough I've just been looking into get a Corsair Flash Voyager 8GB USB which is on OCUK for £105.74 and the same one on Scan is £64.39!
That shows how much I know I would have said their prices were competitive and it was the one thing they had going for them.
Dave
FarFarAway
New member
The only thing they have going for them is the fact that they have the latest hardware in
