OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?
- Thread starter JN
- Start date
Counter Terrorist Zombie
New member
It's reviews like this that put me off purchasing from them... I heard they are
ing
s >_>
Counter Terrorist Zombie
New member
Hmm I suppose everyone has a different experience, regardless of the company.. RMA's can be a pain in the arse... there's normally a process in which faulty goods go through:
1. Item arrives
2. company checks fault
then theres two ways of going from here:
3. if fault found, send back to supplier/manufacturer and wait for item to return
3. if fault found, send customer new item
it really depends on how the company wants to play it - they lose out if they send out a brand new item because the warranty repaired item will be more difficult to sell on, probably below cost.
in some cases when goods are checked and the item is found to be fully functional, they *could* possibly charge for labour costs incurred for testing the item. it's a mundane & lengthy process.
.... treating your customers like sh1t on the other hand is unacceptable!
1. Item arrives
2. company checks fault
then theres two ways of going from here:
3. if fault found, send back to supplier/manufacturer and wait for item to return
3. if fault found, send customer new item
it really depends on how the company wants to play it - they lose out if they send out a brand new item because the warranty repaired item will be more difficult to sell on, probably below cost.
in some cases when goods are checked and the item is found to be fully functional, they *could* possibly charge for labour costs incurred for testing the item. it's a mundane & lengthy process.
.... treating your customers like sh1t on the other hand is unacceptable!
BloomerzUK
New member
Rastalovich
New member
name='BloomerzUK' said:
name='Elven' said:A fair few I had a case arrive which was bashed badly in one side, no problems I had a new one here, total time just over a week *inc a bank holiday there*
Few other bits and bobs they may not be as quick as I'd like but they do the job
Go buy a lottery ticket...I strongly urge you...
I know I will think twice before ordering anything from OCUK.Wow, that was a close one, nearly ended up buying two full gaming rigs from them. Luckily I became suspicious when I was unable to create an account on their forums because they had block gmail/hotmail and the like. A search for OcUK problems just blew me away.
What I am really interested in is what are the good retailers in the UK? Having looked around I've come up with a few so far, others are most welcome as well as feedback on these.
scan.co.uk
specialtech.co.uk
kustompcs.co.uk
What I'm really after is a retailer that has the latest stuff at a good price that will actually honor the warranty when it goes wrong and doesn't treat me like I'm stupid. (I worked in CPU design in the past, I think I can spot faulty hardware when I see it).
Also what is a good place to go for advice on PC builds and such, I thought I had found it at the OcUK forums, guess I was wrong.
So who should I send my £3000+ of business to?
What I am really interested in is what are the good retailers in the UK? Having looked around I've come up with a few so far, others are most welcome as well as feedback on these.
scan.co.uk
specialtech.co.uk
kustompcs.co.uk
What I'm really after is a retailer that has the latest stuff at a good price that will actually honor the warranty when it goes wrong and doesn't treat me like I'm stupid. (I worked in CPU design in the past, I think I can spot faulty hardware when I see it).
Also what is a good place to go for advice on PC builds and such, I thought I had found it at the OcUK forums, guess I was wrong.
So who should I send my £3000+ of business to?
kimandsally
New member
name='node159' said:
Hi there for £3000 you could build an absolute giant killer, I would look towards finding a enthusiast that would do it for you where the build time is less important than a retailer.
I would be happy to help you along with choosing your bits and even go as far as to build it all for you, probably depends on where you live.
If you do really want a shop to do it, Kustom PC's are absolutely the tops when it comes to service when you have a problem as are Specialtech.
Scan appear to have great service but I can tell you they are almost as bad as OcUK, I build PC's for part of my income and have spent thousands of pounds at Scan and had quite a few problems the biggest is that lied to me that is not acceptable to me. OcUK only gave me one problem where a graphics card was 2 days out of warranty and wouldn't help (but they were within their rights) another gripe I had was with Geil RAM but again they only sold it.
Both Kustom PC's and Specialtech were outstanding when warranty issues happened, so they are my number one, not as big or as well known but have a great well deserved reputation.
Tekheads are OK but have a VERY poor e mail service when if you ask something that's not important to them you will get no reply at all, I bought a motherboard about a month ago with a missing part I e mailed them 3 times and got not a single reply in the end I asked to RMA it even though the vital missing part was only worth about 50p they arranged the RMA pretty quick but I then e mailed and said come on guys just send me the missing bit the boards fine I got no reply at all, in the end I ordered the part and paid for it from another dealer to save sending the whole motherboard back.
Hope some of this helps,
Any of our sponsors obviously as you have the use of these forums for support. I also rate Ebuyer if youre stuck. Their prices are usually spot on and they have the typical large company response to returns, which is if you get angry enough on the phone you will have a replacement en-route immediately 
Absolutely nothing against Ebuyer. Only people with power to delete online are me and XMS, and XMS went out like 5 minutes ago so I dunno what happened there.
