OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?
- Thread starter JN
- Start date
Well yeah I mean one time City Link as they usually do decided not to turn up with the next day delivery we paid for so Ebuyer got them to send out a private van just for us and have the delivery driver apologise on the door at going on 10pm, way past City Link's closing hours. Now that's service 
Rastalovich
New member
Tbh if I`m w8ing for kit, afaic the dood is free to come at 2am.
Luckily I have never ordered from them. I have been tempted several times. In fact I was just thinking of ordering a new power supply from them as the price seemed pretty good. But I am glad I read this thread first.
It is like many suppliers they are quick of the mark getting the item to you. The problems arise when something is faulty or will not work.
In the case stated here I would have contacted my credit card company to sort the matter out. Although the cost might not have been sufficient to warrant their investigation.
Thanks for the info! I will put them in my "DO NOT USE" folder with "Savapoint"
It is like many suppliers they are quick of the mark getting the item to you. The problems arise when something is faulty or will not work.
In the case stated here I would have contacted my credit card company to sort the matter out. Although the cost might not have been sufficient to warrant their investigation.
Thanks for the info! I will put them in my "DO NOT USE" folder with "Savapoint"
FarFarAway
New member
I don't think we will ever have a proper e-tailer store (seeing as the market is already saturated. However, some T-Shirts and stuff would be cool to do 
silverstar189
New member
Order Number: ********* (Internet Reference: *********)Date ordered: *********Payment Method: Secure TradingShipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)----------------------------------------------------------
Dear **********, In order to comply with credit and debit card regulations, we need to verify your identity. To allow us process this and subsequent orders please post, email or fax (details below) copies of 2 of the following documents.
1 - Bank statement showing address and within last 3 months.
2 - Credit card statement showing address and within last 3 months.
3 - Utlity bill showing address and within last 3 months .
4 - Driving licence. Please include your Order Reference Number and daytime telephone number in all communication. When the documents have been received and approved you will receive an email confirming your order is being processed. All subsequent orders will be processed automatically without the need for further verification. If we do not receive a response within 7 days we regret that your order will be cancelled.
----------------------------------------------------------
Our Address:Overclockers UKUnit 40 Imex Business ParkOrmonde Street, FentonStoke-on-TrentStaffordshireST4 3NP Email for sending documents: documents@overclockers.co.uk Sales and General Enquires: 0870 443 0880 Fax: 0870 443 0881Technical Support: 0871 222 8528
----------------------------------------------------------
Please remember we do not use email. Our WebNotes are usually answered within 4 business hours with a reply straight to your inbox.WebNotes: https://www.overclockers.co.uk/webn...----------------------------------------Thank you for shopping at Overclockers UK - www.overclockers.co.uk----------------------------------------------------------PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL
I ordered myself a new graphics card the other day, and have logged in this evening to find this little fella in my email.
I work in customer service for an airline (not budget), and i previously worked customer support for an online casino (playing poker at work was actually encouraged!). So I deal with payment on a daily basis. We used to ask people to do this while I was working for the online casino, but only for large scale cashouts, i.e over a couple of thousand. So doing this for a graphics card is a bit wierd. But then again, I have nothing to hide. What I do find a bit off is that funds have been taken from my account since Sunday. When a transaction isn't fully accepted by a supplier, it usually bounces back after 24 hours. Hmmm.
''In order to comply with credit and debit card regulations, we need to verify your identity.'' ..............Whose regulations would they be? Guatemala? Never heard that one before. Don't forget to send a signed photo of yourself in a string vest crouching on a coffee table next time you order, 'cos it's the law 'yall!
I don't mind sending in documents with the numbers blacked out, but it's all a lot of inconvenience and I'm beginning to regret my decision to go with them. I'm having my delivery sent to my card billing address in my name, usually sufficient for transactions of this type. What it amounts to is that on my only day off this week, instead of playing Crysis I'll now be playing fax my bank tatement and hold in queue till your phone melts.
I'll let you all know of how this turns out. And no, my card isn't dodgy!
Dear **********, In order to comply with credit and debit card regulations, we need to verify your identity. To allow us process this and subsequent orders please post, email or fax (details below) copies of 2 of the following documents.
1 - Bank statement showing address and within last 3 months.
2 - Credit card statement showing address and within last 3 months.
3 - Utlity bill showing address and within last 3 months .
4 - Driving licence. Please include your Order Reference Number and daytime telephone number in all communication. When the documents have been received and approved you will receive an email confirming your order is being processed. All subsequent orders will be processed automatically without the need for further verification. If we do not receive a response within 7 days we regret that your order will be cancelled.
----------------------------------------------------------
Our Address:Overclockers UKUnit 40 Imex Business ParkOrmonde Street, FentonStoke-on-TrentStaffordshireST4 3NP Email for sending documents: documents@overclockers.co.uk Sales and General Enquires: 0870 443 0880 Fax: 0870 443 0881Technical Support: 0871 222 8528
----------------------------------------------------------
Please remember we do not use email. Our WebNotes are usually answered within 4 business hours with a reply straight to your inbox.WebNotes: https://www.overclockers.co.uk/webn...----------------------------------------Thank you for shopping at Overclockers UK - www.overclockers.co.uk----------------------------------------------------------PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL
I ordered myself a new graphics card the other day, and have logged in this evening to find this little fella in my email.
I work in customer service for an airline (not budget), and i previously worked customer support for an online casino (playing poker at work was actually encouraged!). So I deal with payment on a daily basis. We used to ask people to do this while I was working for the online casino, but only for large scale cashouts, i.e over a couple of thousand. So doing this for a graphics card is a bit wierd. But then again, I have nothing to hide. What I do find a bit off is that funds have been taken from my account since Sunday. When a transaction isn't fully accepted by a supplier, it usually bounces back after 24 hours. Hmmm.
''In order to comply with credit and debit card regulations, we need to verify your identity.'' ..............Whose regulations would they be? Guatemala? Never heard that one before. Don't forget to send a signed photo of yourself in a string vest crouching on a coffee table next time you order, 'cos it's the law 'yall!
I don't mind sending in documents with the numbers blacked out, but it's all a lot of inconvenience and I'm beginning to regret my decision to go with them. I'm having my delivery sent to my card billing address in my name, usually sufficient for transactions of this type. What it amounts to is that on my only day off this week, instead of playing Crysis I'll now be playing fax my bank tatement and hold in queue till your phone melts.
I'll let you all know of how this turns out. And no, my card isn't dodgy!
silverstar189
New member
I'm going to heed your advice on this one. Sent an email just now on webnotes (12:10pm,16/01/08). Lets see how long this takes. I'm also going to call, as I have nothing better to now I have no GTX to use on my day off!
Please cancel my order immediately and remove the reserve for the order amount which has been placed on my visa card.
Many Thanks,
***** *******.
Order Number: ******* (Internet Reference: OC******)
Date ordered: 14/01/2008 ********
Payment Method: Secure Trading
Shipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)
Please cancel my order immediately and remove the reserve for the order amount which has been placed on my visa card.
Many Thanks,
***** *******.
Order Number: ******* (Internet Reference: OC******)
Date ordered: 14/01/2008 ********
Payment Method: Secure Trading
Shipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)
silverstar189
New member
just called them, total duration of the call was 6:56. Not too bad for a call centre at lunchtime. Gave them my order number and they found my email straight away. Said the order had been cancelled, and got this as soon as got off the phone. Next thing is to check my bank to see when the money has been released again:
Order Number: ******** (Internet Reference: OC*****)
Date ordered: 14/01/2008 ********
Payment Method: Secure Trading
Shipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)
----------------------------------------------------------
Dear Mr *********,
This order has been cancelled and all monies refunded to the credit/debit card used.
----------------------------------------------------------
Our Address:
Overclockers UK
Unit 40 Imex Business Park
Ormonde Street, Fenton
Stoke-on-Trent
Staffordshire
ST4 3NP
Opening Hours:
Mon-Fri 8.30am-5.30pm
Sat 9am-5pm
Sales and General Enquires: 0870 443 0880
Fax: 0870 443 0881
Technical Support: 0871 222 8528
----------------------------------------------------------
Please remember we do not use email. Our WebNotes are usually answered within 4 business hours with a reply straight to your inbox.
WebNotes: https://www.overclockers.co.uk/webnote.php
----------------------------------------------------------
Thank you for shopping at Overclockers UK - www.overclockers.co.uk
----------------------------------------------------------
PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL
Order Number: ******** (Internet Reference: OC*****)
Date ordered: 14/01/2008 ********
Payment Method: Secure Trading
Shipping Method: City Link Parcel Next Day Before noon (Delivered Mon-Fri)
----------------------------------------------------------
Dear Mr *********,
This order has been cancelled and all monies refunded to the credit/debit card used.
----------------------------------------------------------
Our Address:
Overclockers UK
Unit 40 Imex Business Park
Ormonde Street, Fenton
Stoke-on-Trent
Staffordshire
ST4 3NP
Opening Hours:
Mon-Fri 8.30am-5.30pm
Sat 9am-5pm
Sales and General Enquires: 0870 443 0880
Fax: 0870 443 0881
Technical Support: 0871 222 8528
----------------------------------------------------------
Please remember we do not use email. Our WebNotes are usually answered within 4 business hours with a reply straight to your inbox.
WebNotes: https://www.overclockers.co.uk/webnote.php
----------------------------------------------------------
Thank you for shopping at Overclockers UK - www.overclockers.co.uk
----------------------------------------------------------
PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL
FarFarAway
New member
It seems the new owner takes a different view on customer service to the old one, which can only be good news tbh
silverstar189
New member
Well, I wouldn't say this is a particularly difficult situation for them to resolve, so you'd kind of expect a resolution on this quite quickly. I think the main point to take from all this is that if you're after a new part that you can't wait to get, and are new to Overclockers UK, you may find an additional wait of several days due to their security procedures.
Rastalovich
New member
I`d be inclined to forward that email to some1.
I can`t imagine why they`d legitimately require the information they`ve asked u for. Outside of an international non-credit card purchase ~perhaps~.
Wonder how many people have given them their bank details, copy of a utility, statement or whatever. With these details they can do a whole host of illegal things.
Naughty imo.
I can`t imagine why they`d legitimately require the information they`ve asked u for. Outside of an international non-credit card purchase ~perhaps~.
Wonder how many people have given them their bank details, copy of a utility, statement or whatever. With these details they can do a whole host of illegal things.
Naughty imo.
