New router doesn't work (with pictures)

J

Juusuhako

New member
Hello all,
I just returned home with a new router (Cisco Linksys EA3500), but I cant get a connection from it...

First of all my cable is showing clear sign of connection when it has green LED and orange blinking.
WP_20140714_002_big_thumb.jpg


The router is connected to our modem, which looks like this.
WP_20140714_010_big_thumb.jpg


During Setup (CD) it says that a cable isnt connected correctly. If I Troubleshoot the connection I get a DNS-error, and it says my connectioned is Limited.

The Router came with the blue cable shown in this picture. However, since our modem does not support these big cables im using the smaller variant. It fits fine into the router, and I dont assume this is the reason for no connection, since the old router worked just fine with it. Because of this im lost as everything is connected correctly, any suggestions?
WP_20140714_009_big_thumb.jpg
 
remember300 said:
try plugging the modem into the internet socket.
Click to expand...

I did. Only in the picture wasnt the modem connected.

My modem gets a cable from the wall into the plug called "LINE". A cable from my modem plug called "ADSL" then goes to the routers YELLOW input that says "INTERNET". Last, a cable goes from Port 1 to my PC.

The wall cable goes to the modem which goes to the router which goes to my PC, just like it was with the old router.
 
remember300 said:
is the router, seeing your pc and just no allowing net through?
or is your pc not seeing it?
Click to expand...

How do I tell whos seeing who? When the router is plugged in I can log onto it in my browser. I did try to clone my MAC address to it but that didnt make a difference.

My connection simply says "Limited" when using the new router.
 
I finally found out why it doesnt work.

I spoke to someone who said that the little white box that I thought was my modem apparently is (directly translated from my language) a "separating filter" and not a modem (no idea if any other country uses this method), which makes sense, and heres why...

I remember having a modem some years ago, it was called a Speedstream and looked like this: MODEM

However this has been replaced by the ISPs new solution which is actually a router with a built-in modem, which explains why it works and the EA3500 doesnt, since the EA3500 doesnt have a built-in modem...

Unfortunately I no longer own the Speedstream modem. :(

So now I either have to find a way to use my current router with the built-in modem as a MODEM ONLY, but I have no idea if that possible.

If I do have to get a new modem, what should I get? I would like to know if it matters that the router and modem "match" performance wise... I mean if I got a cheap cheap cheap modem, would the EA3500 not be able to "output" its full performance because of a bad modem?
 
What cable have you got connecting the modem to the router?

I've never seen a modem working like this to be honest - I could be completely wrong here though, I've always just used modem routers with everything built in to the router itself, but your modem to me looks like an ADSL filter to be honest.

I thought modems converted the analogue signal of ADSL to the digital signal of ethernet?

Are you sure your old router wasn't a modem router?

Edit: Lol, ninja'd - seems I was right though!
 
I've seen this "separating filter" thing before. But that was back when I lived in Turkmenistan (never again :D). Yeah, you probably need a modem then... Or use the old one and go ethernet ;)
 
MaddenShadow said:
I've seen this "separating filter" thing before. But that was back when I lived in Turkmenistan (never again :D). Yeah, you probably need a modem then... Or use the old one and go ethernet ;)
Click to expand...

We still need ADSL filters in the UK for most homes I think. Depends whether we have a direct cable line into the home I believe.

You'd be best off returning the router and getting an all in one modem router. You'll still need the ADSL filter - you'll need them in every phone socket in your house that has a phone line in as they allow you to make calls and have the broadband active at the same time.
 
You've hit the nail on the head there.

The white box is what we in the UK call a microfilter. It splits the ADSL signal from the telephone wire into voice and data.

Your Cisco box is a router. It routes ethernet data to all the different devices plugged into it.

What you're missing is the modem. It connects to the internet via your ADSL signal, and then outputs that internet data via an ethernet port. So it would sit between your microfilter and router.

What most ISPs do these days is provide you with an all-in-one modem wifi router. It does the job of the modem and router combined and gives you both a wifi signal and ethernet ports for hard wiring.
 
Davva2004 said:
What most ISPs do these days is provide you with an all-in-one modem wifi router. It does the job of the modem and router combined and gives you both a wifi signal and ethernet ports for hard wiring.
Click to expand...

Yep, and the modem/routers you get are always really crap :D.
 
If you still want to use that then you need to log into the working modem / router, disable DHCP, and wifi (if it has it), then reboot it, once that is done plug the output from that cable into WAN socket on the Cisco / linksys unit and then all should be well, but only have the orig router / modem plugged in at time of changing its settings.

If you replace it, make sure to get hold of your username / password or the settings from the old router to input into the replacement, as without these you still will only get limited connection as you will not get logged in on your ISP and therefore wont get a connection.
 
nepas said:
Isn't that for cable only?
Click to expand...

Its a 4 port switch the internet socket on right in picture, is the input for signal from modem or whatever the source is.

**Edit**

Here the specs for it

Model: Linksys EA3500
Technology: Wireless-N
Bands: Simultaneous 2.4 GHz and 5 Ghz
Transmit/receive: 2 x 3 for 2.4 Ghz, 3 x 3 for 5 Ghz
Antennas: 6 internal
USB port: Yes (shared storage and virtual USB )
Ports x speed: 4 x Gigabit
IPv6 support: Native IPv6 and 6rd support
Cisco Connect Software: Yes, App Enabled
Setup: Cisco Connect CD Install
Warranty: 2 year hardware limited warranty
OS compatibility: Windows, Mac
Minimum system requirements:
PC: Wi-Fi enabled PC with CD or DVD drive, running Windows XP SP3, Windows Vista SP1 or later, Windows 7 or Windows 8
Mac: Wi-Fi enabled Mac with CD or DVD drive, running OS X Leopard 10.5 or Snow Leopard 10.6
Internet browser requirements:
Internet Explorer 7, Safari 4, or Firefox 3 or higher for optional browser-based configuration
Package contents:
Linksys EA3500 Dual-Band N750 Router with Gigabit and USB
Quick start guide
CD-ROM with setup software and resources
Ethernet cable
Power adapter
Click to expand...

It doesn't say whether it is DHCP enabled, so I am reluctant to call it a router unless I know for certain that it has that capability.

Source from linksys product page
 
Last edited:
YouWhat said:
If you still want to use that then you need to log into the working modem / router, disable DHCP, and wifi (if it has it), then reboot it, once that is done plug the output from that cable into WAN socket on the Cisco / linksys unit and then all should be well, but only have the orig router / modem plugged in at time of changing its settings.

If you replace it, make sure to get hold of your username / password or the settings from the old router to input into the replacement, as without these you still will only get limited connection as you will not get logged in on your ISP and therefore wont get a connection.
Click to expand...


after disabling dhcp and WiFi and cabling together isp router with new router, none of them works. I cant even log onto the isp router to re-enable it.

don't know what happened, but i don't hope the complications it made also broke the new router if i buy a modem.....right now i have no internet.

suggestions appreciated on how to get internet back.
 
You just need to log back into the internet router and re-enable DHCP.

1. go to network and sharing center on your computer and click the highlighted in the picture below.

attachment.php


2. Click on the Properties button

attachment.php


3. Select IPV4, and click properites.

attachment.php


4. Fill in as example below (see info below picture before filling this in)

attachment.php


Once this is done, close all the windows down with OK Close or whatever it needs.

***Info To Note for #4***

Your router may need a different address than in the picture above, some are 192.168.0.1, others 192.168.1.1, or even 192.168.1.254 or more besides, check on the label at bottom / back of router for the login information and replace the 192.168.1.1 for the correct information for your router.

Once in re-enable DHCP and reboot router, and do same as above except in last step click - Obtain an IP address Automatically, and the same with Obtain DNS server address Automatically

You should now be back online.

Now information needed, does the linksys have login information on the sticker underneath?

Sorry should of asked this before telling you to disable DHCP and WIFI
 
Last edited:
could you pls link to the 4 pictures instead of adding them to your post. My phone for some reason cant show them in the post.
 
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