My very unique EVGA GTX580 (and UD7) woes

C

chriswatton

New member
Hi, I have posted this on other forums, but as yet, I seem to be the only one who has experienced this, regarding the UD7 motherboard (Which I bought on the strength of Tom's fantastic review I read and watched on this website), and my EVGA GTX580 - here goes......

I have a very strange problem with my GTX 580. I bought the GPU, along with the rest of my PC components (I have listed them below) a couple of weeks ago.

For six days, all worked fine. When the PC went to sleep, it never woke up. I restarted the PC and I got three beeps from the motherboard (Gigabyte P67A-UD7), which indicated that it was either a graphics card or monitor fault. I changed the monitor, but the same three beeps (one long, two short). I then replaced the 580 with a Radeon 5850 in the same PCI-E x 16 slot, and it worked.

Naturally, I assumed it was the 580 at fault so I RMA’d it to the supplier I bought the parts from just under a week earlier.

My GTX 580 GPU was tested and sent back to me, and proved to be fine when Scan tested it.

I tried the GPU again in the PCIx16 slot 1 on the motherboard, but, alas, I still received one long and two short beeps, indicating that the monitor or GPU were faulty (According to page 114 of the Gigabyte GA-P67A-UD7 manual). All the time the 580 was away, the 5850 was working fine the same slot that the 580 would not.

I then tried the 580 GPU in another PC, and it worked. (An older S775 motherboard)

I then tried the GPU in PCIx16 number 2 slot on the UD7 mainboard. I get the same beep error.

I then tried the 580 in the PCI-Ex8 slot on the UD7 motherboard, and it works on that. It does not work in either of the PCI-Ex16 slots.

It is very strange that an ATI Radeon 5850 works fine in the PCI-Ex16 slot, but the GTX580 absolutely refuses to - makes no sense to me! (The PC boots fine, as I can hear the Windows 7 start-up tune - but no picture - I have tried with 2 different monitors)

As I bought the system with SLI in mind, I decided to buy another EVGA GTX580 (the exact same model as the first). It came this morning, and I expected it not to work in either of the x16 slots, but it did!

I tried the 2x580’s in SLI in the x16 slots, but only the new 580 shows, and no SLI options are available in the NVidia control panel. However, if I insert the 580’s in the x 8 slots, I have SLI enabled 580’s!

The one 580 absolutely refuses to work in any of the two x 16 slots, and I have no idea why. It must have a small fault, and I assume only very close inspection could identify it.

Is this unique?

I recorded the 580 in both the x16 and x 8 slots. The first video shows the 580 in the x16 slot, and gives the error beeps, and the second half shows the card in the x8 slot, and works fine.

http://www.youtube.com/watch?v=8C_vwkvX2IQ

PC Specs –

Intel Core i7 2600K /Gigabyte GA-P67A-UD7 / Corsair Vengeance 2x4G 1600/1536MB/2 x EVGA GTX 580/Corsair 850W-850AX PSU/ Crucial C300 256GB HDD/2TB ST32000641AS 64MB SATA3 6GB/s HDD/ 2TB SAMSUNG HD204UI SATA3 HDD/Asus Zonar Essence STX soundcard/Corsair 600T case/Corsair H50/Samsung BR drive/Win 7 Ultimate 64bit

Sorry for the long post - this problem really has me baffled, and I know that if I RMA the card to EVGA, it will probably work, as it works in an older P45 mainboard - but does not in a P67 board costing three times as much!

Chris
 
Weird info you had about the beep signals. Historically one long and 2 short have been for memory. Doesn't mean to say Gigabyte have taken a different route.

You overclocked this setup ?

Have to say, a pc booting up 'seemingly' ok but without a picture points to a lack of power to the graphic card. Bit bizarre with the psu you have in the spec list.
 
Hi,

The beeps are definitely GPU or monitor error (according to the motherboard manual). I have troubleshooted to the Nth degree (even going as far as buying another GPU - although I did intend to have SLI anyway..) I have tried no less than three other monitors and associated DVI cables (we have four PC'c in our household).

The system is not overclocked at all - I use my PC mainly for work (CAD/rendering/DTP) - I wanted the best possible system so that it would last about three years.

The system as a whole has been great, not once have I had any kind of driver issues, no BSOD's - it is very stable. Apart from the first 580 I bought that seems to dislike the x16 PCI slots (but was fine for the first six days!). Both GPU's are now working flawlessly in the x8 slots - but I have had to insert my Zonar Essence STX in the upper PCI-E x16 slot! (what a waste!)

I have even upgraded the firmware on both 580's (Fan unlocker), but no change.

In that film above, I attached a Antec truepower 750W PSU (from our HTPC), just to make sure it wasn't the Corsair PSU at fault.
 
chriswatton said:
Hi,

The beeps are definitely GPU or monitor error (according to the motherboard manual). I have troubleshooted to the Nth degree (even going as far as buying another GPU - although I did intend to have SLI anyway..) I have tried no less than three other monitors and associated DVI cables (we have four PC'c in our household).

The system is not overclocked at all - I use my PC mainly for work (CAD/rendering/DTP) - I wanted the best possible system so that it would last about three years.

The system as a whole has been great, not once have I had any kind of driver issues, no BSOD's - it is very stable. Apart from the first 580 I bought that seems to dislike the x16 PCI slots (but was fine for the first six days!). Both GPU's are now working flawlessly in the x8 slots - but I have had to insert my Zonar Essence STX in the upper PCI-E x16 slot! (what a waste!)

I have even upgraded the firmware on both 580's (Fan unlocker), but no change.

In that film above, I attached a Antec truepower 750W PSU (from our HTPC), just to make sure it wasn't the Corsair PSU at fault.
Click to expand...

I suppose your just going to have to phone Scan and explain the problem and RMA it again, thats your best bet.
 
And another Fermi pci-e slot problem
dry.gif


I had lock ups like crazy (see link)

http://forums.nvidia.com/index.php?showtopic=187401

maybe you problem is in there as well...
 
sound ifo, nice. i agree do that. post Scan the links and ask if they want your mobo too and explain the inconvenience it'll cause and it's like a no brainer, wait! there should be laws so you can return it as you'r not satisfied, the reason is evident, demand a refund, exchage, or get your money and shop else-where. tut tut problems
 
I would RMA the card again. If every other card you put in the system works, I think it is safe to assume that there is something wrong with the 580. What was the other system you tried the card in? was it just running an 8x slot?
 
I've been using a GTX-570, a N430GT, and a GTX-285 without issues on my ASRock P55 and Intel P55 boards.

It seems to me that you've isolated the problem to the Video card and that they should honor your warranty.

I wonder if you've found another error with Sandy Bridge? (whoops! did he really SAY that?)

Good luck with it. At least you have the other card working properly,..........
 
ShortAlieN said:
I would RMA the card again. If every other card you put in the system works, I think it is safe to assume that there is something wrong with the 580. What was the other system you tried the card in? was it just running an 8x slot?
Click to expand...

The other system has a Gigabyte GA-EP43T-UD3L, E8600 3.33GHz CPU, 8GB DDR3 RAM and a Radeon 5850 (It is actually our HTPC) I looked at the manual for that board, and it does staate that it is a x16 slot.

It is very strange that the 580 will not work in the x16 slots in the UD7, but works perfectly in the x8 slots! I had thought about RMA'ing both board and GPU, but this is now my primary work PC, with all progrems and software activated to work specifically for this system - and I have already spent the best part of two working days troubleshooting the problem.

Until I find an answer to this, could I insert the 'good' 580 in the top x16 slot, and the 'bad' 580 in a x8 slot, and still have SLI?

I guess I could understand if I had problems from the start, but as I said, the system is very strong and stable
 
chriswatton said:
Until I find an answer to this, could I insert the 'good' 580 in the top x16 slot, and the 'bad' 580 in a x8 slot, and still have SLI?
Click to expand...

I wouldn't,.... the card that doesn't work should be replaced, bottom line. Even if EVGA doesn't think so. (hint: the squeaky wheel gets the grease)

The odds of you having continued problems with it are profound. It is a brand new card and should work.

Be vocal and tell them that for spending so much on their product, it should work for you on the same board that the other, identical card does.

I can't see where this is your fault.

At least you can use one card until you get this resolved to your satisfaction. Sorry that you have to deal with this. For what they cost, they should just work.

 
I'm with Neil on this one. especially if it is only that card that is causing the problem. though they may not find a problem with it, it does not seem to work proper for you in your system. see if you can get a new one. And on the 8x slot idea If you run 1 card in an 8x slot it is to my understanding that both will be running at 8x.
 
Be awful to mess about sending cards back 'n' fore, having the likes of Scan test them and return them (they're no mugs btw, pretty sympathetic to the cause usually)...

.. then find Gigabyte release a new mobo bios update.
 
Ooooor it 'could' be the mobos fault also. Maybe but most probably it is the video card. They havent done you a favour by selling you the card, demand a replacement from SCAN.
 
How can it be the bios if it works for one of his cards and not the other 580? This might sound strange and I am not sure if it will give you the answer but have you looked at your power settings in Display as the fault occurred after going to sleep, perhaps something there has affected the GPU? Hz refresh rate for example, I used to set it to above the monitor capability to indicate a display fault which can only be reset in safe mode, but windows used to start normally in the background.
 
Just a headsUp i have a EVGA P55 FTW board and a FERMI card in PCI-E slot one just won't work,

i traded my GTX460 and the guy brought his right with him , same board same bios and in his board the card worked perfectly fine
unsure.gif
 
chudley said:
How can it be the bios if it works for one of his cards and not the other 580? This might sound strange and I am not sure if it will give you the answer but have you looked at your power settings in Display as the fault occurred after going to sleep, perhaps something there has affected the GPU? Hz refresh rate for example, I used to set it to above the monitor capability to indicate a display fault which can only be reset in safe mode, but windows used to start normally in the background.
Click to expand...

I'm sure it's as much confusing for us to talk about as I'm guessing it is for OP. ?!?!

Way I understood it, the "bad" card, tested by Scan to be "ok" works in a 775 and not the UD7. And yet the other?? 580 works in the UD7.

.. and both cards work ok in the UD7's x8 slot(s) ? One works ok in the 8 and 16.

Hard to help with this sort of thing without being hands-on with it.

Way I read it also was it won't display if the bad card is in - I'm almost sure the power settings set for one card via the nvidia suite will be forgotten on either a change of slot or card - worth a try tho. Seem bizarre again if it worked out.

I know windows/nvidia have been messing about with power settings in relation to older cards and uptodate drivers. (heads up, the 580 isn't what nvidia consider "uptodate" right now in relation to that sentence, the drivers have stepped up already)

I'm still confused tbh.
 
1st slot @ x 16 that's the only config it fails to work i think. 775 board might be x 16 PCIE 1.0/1.1

the link SnW posted in 5th post it's random in-compatability, faulty. C-state failed or summin

get a refund!

here's a quote from that link:

So is my card bad or what?

Yes, and no. As far as most manufacturers, if you try to return your card, or get a replacement they will try out your "faulty" card in their test rigs. Surprise, surprise, you're screwed, because it usually, 90% of the time, will pass in their test setups. As far as they're concerned right now, your card is fine. So is your system bad then? NO! Your system is just as rock solid as it was BEFORE you even bought the card. There's just a major compatibility problem going on with a large number of mainboards with these cards. Your card will work if you stick it in a board that just happens to agree with your card
 
Thank you for the responses guys.

I have sent Scan another email (via their support ticket system), again detailing the problems and adding the You Tube link. I have asked for a replacement - I have even stated that I will cover any 're-stocking' fees, as I want this problem resolved.

Regarding the BIOS, trust me when I say that I have tried every avenue of troubleshooting (even buying another GPU - although I did plan to get another in the future..) - BIOS/Drivers/GPU firmware - I really have tied everything ad nauseum - the GPU absolutly will not function correctly (no signal) in either of the x16 PCI slots.

The reason I bought this expensive board was the fact that I could run 2x580's in full x16 mode, irrespective of the fact that they may well run almost as quick in the x8 slots.

I just hope that Scan are flexible regarding this - I have always considered them the best for UK PC equipment.

Just to recap - The card worked fine for six days. the whole PC is new and all bought at the same time, with maximum compatibility in mind, so that it would last about three years (like all the previous 'high end' systems I have built and used)

I left the PC for an hour or so, and when trying to wake it up, there was no signal to the monitor. I rebooted and this is when I heard the error beeps. Since then, the fist (faulty) 580 will not work (or more precisely, fail to show a signal to the monitor - or any monitor). This is the case for both of the x16 slots. It does work, however, in the X8 slots.

Until I received my second 580, I was happy to assume it was the UD7 at fault - but the new GPU works in all PCI-E slots - which swings the blame back to the GPU. This is where I am now.
 
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