Dicehunter
Resident Newb
The GPU got to 64'c which is pretty standard for an AIB 1080 running an ultrawide 1440P 100Hz screen but apparently it was too much for the VRM's.
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EVGA Customer Service Log
- Thread starter Dicehunter
- Start date
The GPU got to 64'c which is pretty standard for an AIB 1080 running an ultrawide 1440P 100Hz screen but apparently it was too much for the VRM's.
jimma47
New member
NeverBackDown
AMD Enthusiast
I agree. I paid that amount of money because I want the quality. If it does not even last more than 2 month's that is bullcrap. I would demand a new card. I'm not paying the same amount of money for a refurbished card.
If that is the case, I'd get a full refund and go somewhere else that wants my money and will take care of me like they should when I am paying that much. It's not because I'm stubborn or anything, it's because when I spend a lot of money, the company should treat me like a very valued customer, not the same as a guy who spends less than a 10th of what I did and gets a brand new product. How in the world is that equal? My more expensive product is the reason why that other guy who spent less gets a new one, there profit margin is much smaller on that than on the card I payed for. If anything, to save money they should give that guy a refurbished one and give me the new one. You can sell the bad card still after fixing it, and still make more than if they gave that other guy a free new one
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Doomslayer
New member
This wouldn't stop me from buying another EVGA GPU.
IMO EVGA are the best GPU company or for that mater best computer product company on the damn planet.
IMO EVGA are the best GPU company or for that mater best computer product company on the damn planet.
Dicehunter
Resident Newb
The advanced RMA has gone through and now I need to pay €799.99 which will be refunded minus conversion charges to GBP when they receive the faulty one.
Will be paying it tomorrow morning and it should take 1-2 days before I get a "new" one back and then I pay roughly £20 out of my own pocket with insurance to ship the faulty one.
Will be paying it tomorrow morning and it should take 1-2 days before I get a "new" one back and then I pay roughly £20 out of my own pocket with insurance to ship the faulty one.
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So they actually make you pay up front? Any time I've done an Advanced RMA with any other company they just take a credit card number and threaten to charge it the amount if I don't ship them something back. I've never had to actually pay them first.
I almost always pay shipping one way, they ship to me for free.
Dicehunter
Resident Newb
Well it's a £749.99 GPU, If I was on their end I would most definitely not send one out without collateral, It's no biggie though as I get it back as soon as they get the faulty one
AlienALX
Well-known member
HP wanted me to pay for a camera once. I couldn't afford it, so never got a replacement.
trawetSluaP
Member
I got refurbs back from EVGA when I had my 780 Ti Classifieds and each one came back worse than the previous haha.
It's strange that it seems to be the normal to replace GPUs with refurbs but Corsair will send out a brand new PSU if one goes wrong and they have the extended warranty! The last Corsair PSU I had died 8 months in and they sent me out a brand new one.
It's strange that it seems to be the normal to replace GPUs with refurbs but Corsair will send out a brand new PSU if one goes wrong and they have the extended warranty! The last Corsair PSU I had died 8 months in and they sent me out a brand new one.
Excalabur50
Well-known member
If I paid 1200 for a GPU and they sent me back a refurbished GPU I'd tell em to stick it up their gunga as it's a second hand unit and not on
Doomslayer
New member
OMG it doesn't work like that, Once you take the plastic off the box it's SECOND HAND or if you want to go one step further once you put it into your system and power it up the GPU becomes SECOND HAND.
IMO EVGA is doing nothing wrong every GPU company does this but of cause people want to sh*t on EVGA for doing this but it's fine for other companies to do this, Oh another thing as far as i know EVGA is the ONLY company does a step up program too.
Another thing you can compare PSU's to GPU's it's just easier for someone like Corsair just to place it with a brand new one it saves them time.
IMO EVGA is doing nothing wrong every GPU company does this but of cause people want to sh*t on EVGA for doing this but it's fine for other companies to do this, Oh another thing as far as i know EVGA is the ONLY company does a step up program too.
Another thing you can compare PSU's to GPU's it's just easier for someone like Corsair just to place it with a brand new one it saves them time.
Excalabur50
Well-known member
Ok so if you bought a brand new car and it's only done 5000k and it s itself you'd be ok with them giving you a second hand car that may have done more k's than your car after all your car is "Second Hand" yeah right you'd demand a new car
No difference here
No difference here
SPS
Moderator
You wouldn't get a new car, it would get repaired.
Beat me to it. That would be like asking for a new engine when yours broke down but was within the warranty.
I don't quite get EVGA request for payment up front though. That is bad practise. Sending a refurb card is fine, every manufacturer does it regardless of what product it is. Not everyone has an extra $$$ to cover the cost of a product that has gone faulty.
My MSi 680 went up the duff back when the 680s were new and top dollar. MSi sent out a package to me, I put the gpu inside, they then paid for the courier to pick it up from me and 1 day later while it was in transit, I had an email stating the new one (refurb) was on its way to me. ZERO cost to me since it was under the guarantee.
I still have those cards to date running as they were at the same mild overclock in my htpc. So refurbed card or not, its lasted the test of time.
SPS
Moderator
I think it was because it was an advanced RMA which means they send a card before they receive one, hence they could be scammed if no one sent one in?
Excalabur50
Well-known member
Ok maybe I should have said catastrophic failure of the engine and transmission would you be happy with a second hand engine and transmission or would you demand a new one
The principle of the matter is you want new not refurbished
The principle of the matter is you want new not refurbished
SPS
Moderator
still not a new car.Everyone would want new in an ideal world. They will still give you a reconditioned engine. If you want companies to stay in business thats how it is.
They cant give replace an item with something new and then try to sell "your" faulty/repaired product elsewhere. Manufacturers have additional costs, taxes, must provide guarantees etc so they would not be able to sell the card as "used" and be able to sell it as low as your avg joe who just placed it on Ebay.
No one likes having someone elses item. But that is how it is. Completely legal and in my eyes completely fine. Not sure why this commotion is kicking up on Dice's service log. I would have thought everyone knew how it worked.
SparkleDJackson
New member
my brother drives a focus and there was a fault where one of the coolant pipes fractures. this happened dumped the coolant all over the engine in a puff of steam and the engine had seized within the 100m it took the car to get pulled off the road. you bet your ass ford replaced that with a spanking new engine.
