ive bought loads off them and had to RMA a few things aswell at no cost to myself was a breeze, you sure if wasnt u that was at fault and not the device itself, was it just a plug and play thing? did you read the manual? maybe its one of those install the software then plug it in when we tell u 2 ive had usb wireless things (i know not the same just the principle of the act im on about) not work not doing it the way they say
With internet sales you can return it for any reason under the sun within 7 days as the not as described law. This means even if it's a different shade of gray to the picture then you are entitled to a full refund without loss of a red cent due to the distant selling act.
Scan do not seem to understand this law and have become a law unto themselves. See also - restocking fees.
As for your RMA? well, I had RMAd through Scan about five times before the
horror show that was my Sapphire pure motherboard and at no time did they ever attempt to sting me.
This is, quite fragrantly, a new tactic they are using to make sure
THEY don't end up out of pocket for selling things that may not work as they describe on their site.
And, to that ends they can go f**k off. I will never, so long as I breathe air on this planet we call earth buy anything from them again.
if not they will charge,for the service plus the shippin costs
The product I bought was blatanty not as described.
I explained this to them on the phone but all they seemed to want to do was argue with me and prove me wrong. The facts (and Scan I hope you are watching as you slowly lose more customers as the days pass) is that they are simply thickos who do not comprehend basic observance skills. Exhibit A is a box that my motherboard arrived in.
It is exactly the same photograph used on both Scan's website AND Sapphire's website. You will note the two Phenom logos? One is the Phenom series and the other is the Phenom FX series. Before buying this board I checked compatibility on Sapphire's site. Upon recieving the board two of the VRM sinks fell off. Upon using the board it simply did not work. I checked over Scan's website time and time again and nowhere on their site did it say -
This board may need a bios update to support ALL Phenom series CPUs
Yet it did not. So, I could (at least I thought) safely assume that it definitely supported mine as nowhere did it say it did not. It didn't. And, oddly, once they had it back there was absolutely nothing wrong with it. I cry bullsh*t.
They then proceeded to (at my cost of 10p a minute) patronise and insult me over the phone defending their (quite frankly) outrageous terms from the Scan B.O.B (Bible of bullsh*t).
To that ends I have spent the last couple of months trawling the internet and advising people of the moronic foolish bufoons that they are.
In business you need to (as much as you can) put the customer first. The customer is most always right, even if he is wrong. However, I was clearly right. My product was advertised to support my CPU and at no point was it mentioned that it may not. They didn't answer my emails forcing me to spend money to phone them (
actually earning money from their shortcomings which I find disgraceful ! ) and I ended up over £15 out of pocket.
Charging people to test items that they (apparently) find no fault with is absolute horse apples. Total and complete rectum gravy.
I've also heard tons of bad stuff about Overclockers. But, with all three of my last products I had small issues.
Issue 1 - Razer mouse with free Tshirt. No Tshirt. Within two days I had an express delivery of a Tshirt land on my doormat.
Issue 2 - Patriot SSD. Resolved in 35 mins.
Issue 3 - question about my 470. Answered within the hour.
And none of those issues cost me a red cent because their email service was bang on the money. Scan ignore theirs.
