Zenon Computer Services Ltd (hereinafter referred to as ZCS) undertakes to repair or upgrade computers as instructed by the customer. An estimate will be given before work is commenced, but the customer acknowledges and accepts that the final price for the work may be adjusted to take account of changes in the price of components, or the inability to obtain supplies of identical components. ZCS will inform the customer of significant changes to the estimate before carrying out the work.
All repair work will be completed promptly, except in cases where a component is not immediately available, in which case ZCS will advise the customer of the delay and carry out the work as soon as the component, or one of equivalent specification can be obtained. ZCS may, at their sole discretion, substitute components with items of similar or better specification where the original component is obsolete.
ZCS accepts no liability for any loss of data. It is solely the customer’s responsibility to ensure that all data has been backed up before a computer is sent for repair. During repair, it may be necessary to re-install the operating system. ZCS do not, as part of the normal repair process, undertake to re-install the customer's software, although ZCS will be happy to quote for such work. The restoration of data is the responsibility of the customer.
The customer is responsible for any expenses incurred for shipping any items back under warranty. Insurance against theft or damage in transit is the sole responsibility of the customer and such arrangements are to be made by the customer.
ZCS may inspect, adjust, repair or replace the equipment or any part of it as it considers necessary or advisable. The service shall include repair of the equipment in the company's or original manufacturer' s workshops if in the opinion of the ZCS such repair is necessary.
The number of computer viruses, worms, trojans etc in circulation is increasing. These may result in loss of data or damage to the system hardware or software. Issues with systems caused by a virus may incur additional charges.
Force Majeure: Neither party shall be liable for any failure to perform its obligations hereunder as such failure arises from any Act of God, War, Strike, Lockout or other labour dispute, Riot, Civil Commotion, Fire, Flood, Drought, Legislation or other causes (whether of the foregoing classes or not) beyond the control of the party concerned.
Liabilities: ZCS shall not be liable whether in contract or in tort, including but not limited to negligence, or by reason of breach of statutory duty or otherwise, for any damage or loss whatsoever suffered by the customer arising out of or attributable to such defects. ZCS shall not be liable to the customer for any indirect or consequential loss or damage, loss of profit, loss of use or production or of contracts which the customer may suffer arising out of any breach by ZCS of its obligations under the contract and whether the same be due to the negligence of ZCS or not.
This contract is governed by English law.
