What retailer/'s do you use?...

jamesriley94 said:
Due to certain horror stories I've heard, I won't use Scan for motherboards, but would for pretty much everything else if they're cheaper.

Specialtech's another good one. Great range when it comes to cooling, and fairly competitive prices. Occasional issues with them being a small store and their website isn't as as up-to-date/sophisticated as it could be, meaning sometimes it can say something is in stock, when it isn't, then it delays your order because of it, and due to a lack of communication you aren't notified. If I order from them, I normally put a basket together then call them up to make sure everything is in stock before placing the order. Other than that though, they're pretty good.
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Glad to be reading this thread, I had planned to purchase a FM2+ board from scan this week, would you recommend me not to? What sort of stories are they? (and how recent)

Thanks for the tip about Specialtech, I also have an online basket full of watercooling bits and bobs and will definitely ring them first before throwing my money at the order. Now also includes the h440! Glad to see it isn't just OCUK with the preorders. :cool:
 
Silver Sparrow said:
Glad to be reading this thread, I had planned to purchase a FM2+ board from scan this week, would you recommend me not to? What sort of stories are they? (and how recent)
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There were a couple of horror stories with them refusing to take back motherboards that were obviously broken. However some of these horror stories are to be taken with a grain of salt as I know of one that was quite obviously as much the buyers fault (they refused to test the motherboard with another cpu, even though when scan tested it they said it was fine).

Personally never had a problem with scan. Aria are a bit bad with my orders and don't mention when something is out of stock when you buy it. Ebuyer are excellent.
 
barnsley said:
There were a couple of horror stories with them refusing to take back motherboards that were obviously broken. However some of these horror stories are to be taken with a grain of salt as I know of one that was quite obviously as much the buyers fault (they refused to test the motherboard with another cpu, even though when scan tested it they said it was fine).

Personally never had a problem with scan. Aria are a bit bad with my orders and don't mention when something is out of stock when you buy it. Ebuyer are excellent.
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Okay just a couple of bad eggs then, not anything too notorious to warrant me to purchase elsewhere. I do admit I'm now a little more wary, but could be all for nothing :mellow:
 
Thing with horror stories are that they happen with all retailers and not just one.
For every retailer you dislike having read horror stories, there are just as many horror stories for the one you do like.

I've never had a problem with Aria but there have been plenty of people on here that have had terrible experiences with them, same goes for specialtech and Scan.

People tend to do the same thing with manufacturers as well "oh no i'm never buying from X company again because blah blah happened"

But just as many people have good experiences as they do bad, no retailer is perfect. Also, when some people have a bad experience they run around forums crying about it and lots of people see and read about it. No one runs around forums when they have a good experience though, and thats something people never think of. They just go off the one or two bad things they have read instead of thinking of how many people have had good vs bad, if a retailer is bad then no one would buy from them. The fact that all the major ones have been around for years and will be around for many more speaks for itself.
 
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Yup there is always issues in every retailer, Scan for me is one I will stick too since I've personally not had issues, I've been their a few times and the staff are nice, and there is a techy about if you need to drop in, so if worst comes to worse (providing you live close, for me about 35-40mins away) you can easily pop down with your gear.
 
ShaunB-91 said:
Yup there is always issues in every retailer, Scan for me is one I will stick too since I've personally not had issues, I've been their a few times and the staff are nice, and there is a techy about if you need to drop in, so if worst comes to worse (providing you live close, for me about 35-40mins away) you can easily pop down with your gear.
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I was tempted to collect an item from Scan when I was impatient. Until I looked on Google map and saw it will take me about 3hrs to get there D:
 
I remember one of the "horror" stories about Scan and the motherboard which they refused to take back, turned out the guy was overclocking his cpu and because it wouldn't overclock as high as the reviewers sample did, the guy was saying it was faulty.

Scan have always been straight to the point with me, and actually proved stuff to me if I had a disagreement with them about "faulty" hardware unlike the other stores that are all around me.

Either way as has been mentioned 10 people could say avoid a certain retailer and there will be 10 that say go to that retailer, until you use a company you won't know how good or bad they really are since people on the, internet will bash a company just for the sake of it.
 
I've used Aria and Overclockers. Only problem I've had with either of them (or the courier, DPD) so far was my Bitfenix Shinobi from Aria arriving looking like someone had put the boot into it.
YehddQp.jpg

Thankfully they accepted the return quickly and arranged for the courier pick it up.
 
I live probably 45mins east of OCUK so when I make a big purchase these days i'm generally quite happy to pay the little extra and go and fetch my stuff right away. When I bought my Rampage IV and IB-E in the summer I took it home to find out the BIOS was too old and it wouldn't flash from a pen drive so I drove back the next day and they updated it with an old chip and then tested it with my new one while I waited (melted a poor little AMD rig playing Dirt Showdown for an hour, it didn't actually take an hour I was just so engrossed in smashing cars I completely blanked them). When I told him i'd driven all the way back he apologised and gave me a bunch of free game cards which was way more than he had to do.

Every time I have gone and collected anything from them it has been pristine (motherboard, cpu, fans, keyboards, monitors, PSU's, coolers... all mint) so the damage your reporting must be down to the couriers.


Online I use Scan mostly but also ebuyer, dabs, box and specialtech. I've had slight difficulties with all of them but I guess they made it right in the end. I'm not impressed with ebuyers RMA's how they refund discontinued items less depreciation and then give it to you in store credit. Also ebuyers couriers are shocking, I hate yodel apparently yesterday they left a calling card because we were out. There were 3 people and a dog in the house at the time they 'called', nobody noticed and there is no card. Once it took 5 delivery attempts and after a week we found it on the doorstep totally shredded.

Right now I have a GTX780 being RMA'd to ebuyer and a brand new classified 780 being RMA'd to scan. I'll let you know who comes off better!

JR
 
kenny01924 said:
If you read it properley my mother board was packed in a large cardboard box the cardboard box had not tares holes in it prestine condition when i opened the big cardboard and took the motherboard box out there was a big chuck out of the motherboard box when you live near thats fine but i live in westyorkshire no were near overclockers so it wasnt the couriers and the price is a lot of money you should get stuff in this condition i wouldnt send it out like that they should take more care but one good thing the board was fine but i wont be shopping therre again il stick with scan and specialtech and custom pc .
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that dot at the end is kinda ironic.
 
kenny01924 said:
Im not scarcastic or any thing its just a fact 450 quid is a lot to me and when ya get stuff that comes like that id think no one would be happy i just think they need to take a little more care what they sent
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no i meant it was ironic because the entire post is lacking punctuation, which makes it awful to read but it has one at the end to make up for it :lol:
 
kenny01924 said:
If you read it properley my mother board was packed in a large cardboard box the cardboard box had not tares holes in it prestine condition when i opened the big cardboard and took the motherboard box out there was a big chuck out of the motherboard box when you live near thats fine but i live in westyorkshire no were near overclockers so it wasnt the couriers and the price is a lot of money you should get stuff in this condition i wouldnt send it out like that they should take more care but one good thing the board was fine but i wont be shopping therre again il stick with scan and specialtech and custom pc .
Click to expand...

Was just going to say you only live half an hour away from ebuyer, but after googling found they don't offer collections.

Interestingly, I came across this:
http://www.ebuyersucks.org/

Quite a fun read!
 
Aria and Dabs but mainly for the discontinued stock, its just easy to navigate/search for.
Scan
Novatech
Ebuyer
OCUK but only if im totally desperate

most of these e-tailers have outlet shopfronts on ebay, for more discounts
 
I live in the US so I go thru Newegg mainly. Sometimes I'll go with ExcaliberPC.com whenever they have new things in stock before Newegg does. FrozenCPU for all of my watercooling gear. And I don't get CPUs and SSDs thru retail since I'm employed by Intel.
 
XANADV said:
I live in the US so I go thru Newegg mainly. Sometimes I'll go with ExcaliberPC.com whenever they have new things in stock before Newegg does. FrozenCPU for all of my watercooling gear. And I don't get CPUs and SSDs thru retail since I'm employed by Intel.
Click to expand...

Lucky bastard... must get all your CPUs and SSDs for free lol
 
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