Stay AWAY from Scan

B

blair

New member
Hi,

Just to let everyone one know not to buy product from scan, cause if they go faulty they WILL NOT give a dam and make out you are lying and made it up.

I bought a OCZ Agility 3 60GB and it gave me BSOD from day 1 but OCZ say they would fix it so i waited. But after the 2.15 firmware update that was meant to fix it just made it worse.

I have screen shot and list of the BSOD i got from it, as well as a email from OCZ say to return it for a replacement.

However Scan say that it is not faulty and its my 2 desktops and 3 laptops that i have tried are all SSD haters and dont like it from a random reason. On top of that they want to charge me £20 for testing it, when i believe i havnt even had it for 6 months so the sales act states i dont have to prove whether its faulty or not to get it replaced or refunded.

I will be getting Trading Standards involved in this as i believe this is totally WRONG!
 
If I recall correctly OCZ Agility 3 SSDs were recalled by e-tailors because of a problem with the drive, they should have replaced it as soon as you bought it and if the manufacturer is telling your to return it for a replacement I dunno what Scan are playing at. Try getting a replacement from OCZ directly and say the e-tailor is not co-operating.
 
Just had a email back from ocz telling me to return the drive to where i bought it form for a replacement or refund but had to reply i did but they refused to do as you ask, gave them the detail maybe they might make scan replace or refund it..... i can dream on.
 
O I know how bad SCAm can be,after my 6870 died,after dragging on for 2 months,only after I threatened legal action did I get my money back.
 
I have had crappy service from Scan in the past, they have lied to me, when I have phoned them they have spoken to me with a bad attitude and rudely even though I have spoken to them politely and they even hung up on me as soon as I finished giving them my Debit card number, no thank you goodbye, they simply just hung up.
angry.gif
 
I must say that I have used scan for everything and have only ever had good experience. Just putting this here so it's not just a thread full Of hate
 
Ive got to post these quote from scan who i remind you i did not mention that i had posted anything about them to them.

first email:

Thank You for your email and your posts via Overclock 3D, I think that your comments are very unfair, not only did we test the item originally we re-tested the item as per your specific request and identified no issues, we even have a photo of the test which shows this.

Second email

Thank You for your email, I do not recall saying you have given a link or stating you had posted on overclock3d

sounds to me like he was saying MY posts on here were unfair and then he says he did not say i had posted on here, is he on drugs?
 
I can confirm I have spoken to OVZ and they have agreed to issue a credit to us for the item, despite ourselves not being able to replicate a fault.

I can therefore verify that the RMA will be updated to credit authorisation shortly and a refund will follow from our Accounts Department.

RESULT!!

(notice ovz what do they sell?)
 
I tend to use ebuyer and if I have any problems I get them to put me threw to their technical department and then I ask for Rob. Most helpful man in the world and is totally fair.
 
Blair said:
Hi,

Just to let everyone one know not to buy product from scan, cause if they go faulty they WILL NOT give a dam and make out you are lying and made it up.

I bought a OCZ Agility 3 60GB and it gave me BSOD from day 1 but OCZ say they would fix it so i waited. But after the 2.15 firmware update that was meant to fix it just made it worse.

I have screen shot and list of the BSOD i got from it, as well as a email from OCZ say to return it for a replacement.

However Scan say that it is not faulty and its my 2 desktops and 3 laptops that i have tried are all SSD haters and dont like it from a random reason. On top of that they want to charge me £20 for testing it, when i believe i havnt even had it for 6 months so the sales act states i dont have to prove whether its faulty or not to get it replaced or refunded.

I will be getting Trading Standards involved in this as i believe this is totally WRONG!
Click to expand...

I have bought many products from Scan, and I have also found their replacement service to be fantastic, they have taken at most 5 minutes to give the product a once over, then given me a ticket to receive a new one, don't smear the reputation of a great company because you think you are having a hard time.
 
wassupdoc said:
I have bought many products from Scan, and I have also found their replacement service to be fantastic, they have taken at most 5 minutes to give the product a once over, then given me a ticket to receive a new one, don't smear the reputation of a great company because you think you are having a hard time.
Click to expand...

Aren't you doing the opposite? just because you have had good experienced with them doesn't mean everyone has, I definietly haven't and im not the only one. Fair enough he should say "be weary of Scan" rather than "stay away" but he has the right to tell people about his experience with them.

But it's not just Scan, people have problems with all the different retailers, like Aria. I have never had a bad experience with Aria or their service but I know there are people on here that have, and they have the right to say so and i'm not going to say they aren't just because I have had good service from them and they haven't.
 
SieB said:
Aren't you doing the opposite? just because you have had good experienced with them doesn't mean everyone has, I definietly haven't and im not the only one. Fair enough he should say "be weary of Scan" rather than "stay away" but he has the right to tell people about his experience with them.

But it's not just Scan, people have problems with all the different retailers, like Aria. I have never had a bad experience with Aria or their service but I know there are people on here that have, and they have the right to say so and i'm not going to say they aren't just because I have had good service from them and they haven't.
Click to expand...

Point taken, although it is still harsh to put a company down for one bad experience
 
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