Retailer review section

[biscuitboy]

I have had a really good experience with Scan this week, feel I would like to give them some praise and recommendation on the forum.

Think it would be beneficial to have a retailer review section, perhaps a poll for each retailer, so users can post their feedback etc.

May even attract (or we could invite) representatives from the companies to post their responses etc, have seen it on other forums...

Or perhaps more etailers such as Scan, ebuyer, overclockers for example in the Customer care forums??

 

[Diablo]

If we could do that that would be awesome. Especially if we find a good shop that's a lot cheaper than else where or has something special in stock.

 

[thestepster]

yeah that would be great to get ppl from them, i havent personally used scan cause they always seem to be a tad more expensive and dont offer economy delivery like ebuyer i was going to get myself 4 ccfl's from them to brighten the inside of my case and they wanted to charge me £7 delivery on an £8 product which is just ridiculous so that page got quickly closed

ill stick with just gettin myself 5 of these where £7 delivery isnt too steep

http://www.scan.co.uk/Product.aspx?WebProductId=875041

 

[tinytomlogan]

Its not that simple tbh, its hard to get them interested in that rather than their own actual forums. Its a good idea but is far more complicated than it sounds.

 

[Youngie1337]

Perhaps a forum for trusted companies? For example is someone was asking about a company the other day, if we had a topic about a company and write a little review or summary on whether to trust them or not and their service, that would be a great feature to roll out in the new year. Just a thought.

 

[tinytomlogan]

We all know the big companies though, scan is MASSIVE and always has been great for sales and RMA.

 

[infinityv]

Perhaps the reverse would be better. A forum to ***** and moan about companies you've had bad experiance with to let others know and give users a chance to blow off some steam.

 

[tinytomlogan]

Sounds like off topic to me?

 

[Rastalovich]

Be nice to have a good/bad experience thing u could add to each time u buy something.

Pro: something they did that was great

Mediocre: ordered it - got it - simple, nothing to report

con: bad stuff

Cept it'd be really hard to mechanic without having it open for abuse.

 

[tinytomlogan]

I dont think its worth its own forum tbh

 

[Mul.]

I would also be one to agree that Off Topic serves well enough for such discussion. As is, I can't help but feel that sites that are dedicated to retailer review are flawed due to the simple fact that many are more likely to report an order gone pear shaped rather than anything else. It's not easy to keep user reports level headed and objective and it wouldn't take long for a bias to develop towards or against certain retailers, often with minimal justification.

It sounds like a subforum that will need a considerable amount of moderator attention and leave much scope for disagreement.

 

[AMDFTW]

SCAN has heXus forums they deal with them and customPC

 

[Mul.]

Also expanding on my concerns about forming retailer bias', I think it's important for OC3D to be a stand alone website. There's a certain appeal to readers that we haven't got our hands in the pockets of other retailers and manufacturers, vice versa.

 

[biscuitboy]

Perhaps, but as in my original post, I wanted to post about my positive experiences and that was the reason for this suggestion... Not just the negatives.

Surely posting about messed up orders serves a purpose as we can then assess how the company rectified the issue and obviously if there are numerous negative posts it will paint a picture.

The reason I suggested that the companys be invited to have a representative was so they could defend themselves against such accusations etc and effectively moderate themselves. If it is hard to get them involved then its not a neccessity, however I thought it would be in their best interests to get involved.

And I think the community on here is such that the users that frequent the forum can to an extent moderate the section and will obviously not abuse the thread.

I honestly dont think the small talk section is the right place for the thread. All the parts OC3D review have to be purchased from somewhere, personally speed of service, customer service and RMA procedures etc are equally as important as the cost of the item itself!

Seems to be a demand....

 

[biscuitboy]

And in response to your post mul. This is a public forum and the thread would therfore not refelct the opinions etc of OC3D themselves, simply the community that use the site.

Perhaps my original title was misleading.

maybe "Retailer customer experience forum" or similar would be more relevant.

 

[Rastalovich]

... how about this suggestion.

If U create a thread in Off Topic (for arguments sake), one of the mods makes it sticky, and as the OP U then have editing rights for the OP.

Below that, members can post experiences of stores where u can collate them at the top.

Disclaimers can be made if u want to go down that road, that this is merely a member's experience of online etailers etc etc.. not officially attached to OC3D.

U could call the thread "Member's retailer customer experience thread", and chose to add the comments of members that are perhaps over a certain number of posts to keep the espammers shut up.

Each member can reply to the thread, making a PRO/MEDI/CON experience, and u can merely add to the OP, e.g.:

Blam PCS

PRO:

MEDI: Rastalovich (link to the reply within the thread)

CON:

P/M/C pretty much as I said above.

Over time, if the thread proves interesting, maybe something can come of it. Otherwize it'll turn into tumbleweed and the mods can unsticky it.

Run it past staff and see if it's possible. Cos if u don't get the sticky, it'll probably goto tumbleweed quicker.