i had the same problem.
this is the second time it has happened to me
the 1st time, i took out a subscription.
i waited a week, and then phoned support.... i said "good job i took out this subscription ennit!!! (laughing)"
sweet talked the girl on the phone
got a replacement the following day
...cancelled subscription before they took any money out - lol
i don't think i can get away with that blag again
so...i have taken the phooka apart, and now realised that they sent me a refurb'd replacement... the TIM is utter sheee-ite... tw@s
(how many others have got conned, i wonder!)
so... gas mark 7 (220C) for 10mins it is
wish me luck