Payment help

[CreatiXx]

Hey this is for the european guys at the forum

For the dutch people, i have a question.

I ordered 2 GPU's from a dutch site by bank transfer
The price of those were 373 euros at that time.
By the time they received my payment the price has risen.

Now the thing is, they want me to pay the extra amount
that i did not pay in the mean while, is what they say.
But in my opinion, i did pay the correct amount that i
have on my invoice from the order i made THAT day.

So my question, am i in my right or not?

 

[Dicehunter]

Hey this is for the european guys at the forum

For the dutch people, i have a question.

I ordered 2 GPU's from a dutch site by bank transfer
The price of those were 373 euros at that time.
By the time they received my payment the price has risen.

Now the thing is, they want me to pay the extra amount
that i did not pay in the mean while, is what they say.
But in my opinion, i did pay the correct amount that i
have on my invoice from the order i made THAT day.

So my question, am i in my right or not?

Not Dutch but I do buy a lot of stuff from Germany which is close and as you paid the full price that was stated at the time YOU are in the right it doesn't matter what they say they can't put it up and expect you to pay the extra once the transaction has taken place.

 

[Reloaded2]

I'm from the UK so I cant really help you but I think if the selling price of a product was set by the dealer and you meet that selling price of the product they were asking for that's how much you pay on the day you bought the item. Once you bought the item (and paid) they cannot change the asking price due to in this case a market fluctuation because that's noting to do with you. You can't just buy a house for lets say 100 grand and then for some reason all the house prices increase 50% the next day the seller turns around and say 'no, pay the 50% increase' because you both signed a contract on a set amount of the house and you paid on the day of the contract that amount so they cannot change it after if they think they sold it for a bad deal, because that's what you agreed. Any ways I'm not sure what you can do but just out of curiosity can you link the website here?

 

[CreatiXx]

They whent from 373 to 473, they sold those 390x's waaay to cheap and thats why i wanted them so bad at that price. Thats why they want me to pay those 200 euro that they will lose now. I told them in PM on fb that i want them at the price i payed and am not obligated to pay the amount they'll lose now. Got no response so far

EDIT : well it does get better, they removed the item from their shop atm, and not sure if i may post it on the forum, not sure about external links/shops rules :/

 

[Dicehunter]

They whent from 373 to 473, they sold those 390x's waaay to cheap and thats why i wanted them so bad at that price. Thats why they want me to pay those 200 euro that they will lose now. I told them in PM on fb that i want them at the price i payed and am not obligated to pay the amount they'll lose now. Got no response so far

EDIT : well it does get better, they removed the item from their shop atm, and not sure if i may post it on the forum, not sure about external links/shops rules :/

Keep hounding them as this is despicable behavior from a retailer.

 

[CreatiXx]

Yeah i will, i dont want my money back, i want the items i ordered at THAT price, fair and square. Tomorrow i will text them again and keep the pressure high, been waiting a week now after they received the payment. First they put my order in hold. Dont tell me anything, i email them, no response after 2-3 days, than i contacted them on fb and finally got some ''answers" today

 

[BulletBurn]

Most dutch retailers have the general conditions linked on their website in which they have a clause stating that they have the right to cancel an order or change the order if there is an obvious mistake in either description or price.
Find that retailers conditions because that's what they will (legally) use to get rid of your order if you wont pay the 100 euro a piece extra (<- there's your obvious mistake in price).
Too good to be true ey ? Then it is probably not true.

 

[CreatiXx]

Well i wont call it an obvious mistake as the questioned item is 1. Removed 2. The other items are still available at a ridiculous price. They just want me to pay more at the end of the day

And i did read their conditions, at first they dont really seem to have such rules though there is 1 that makes me doubt. Dont really understand it but we'll see tomorrow

 

[Dicehunter]

Well i wont call it an obvious mistake as the questioned item is 1. Removed 2. The other items are still available at a ridiculous price. They just want me to pay more at the end of the day

If they refuse to give you the items you paid for then demand a refund and blacklist them, It's really low behavior on their part.

 

[Etlar]

Just to clear something up here.

The law is easy on this point, if you can show that you have payed the price the same day you have order the items. Then you a in the right to get the items, the company have done a fail on there site.

Even whit bank transfer the rule is the same, they cant change the price take after the order is done.

If they do that, then you can just say they dont fallow the law. And say that you will like your items now or you most go to the police and make a case out of this.

**** But but, there is a problem here also. You a not in your right to get your money back, when you use "Bank transfer" if the company dont have them anymore. Then you have lost the money. Have sadly tryed this the hard way :/ That is why i use paypal my selv now.****

 

[Feronix]

At the moment that your purchase is confirmed but payment is not yet, you have an agreement with the shop that they send you the item for the price that you agreed to pay at that time.

However, on many shops you have to click a checkbox that you agree to their conditions, which usually state that they reserve themselves the right to break this agreement for any reason at any time before payment (and sometimes even after payment but then they have to refund you. After shipping you are safe cause they can't do anything thing).

If there clearly was an error with the pricing and they weren't supposed to be sold at that price, they will use this right and break the sales agreement. That would however mean that this order has to be cancelled completely by them and you have to re-order the cards for the current price.

If you still have the same order open, yet they demand you to pay more than at the time of sales agreement, they are in the wrong. However pointing this out to them will probably just result in them cancelling your order.