Kudos to eBuyer RMA

Dav0s

New member
eBuyer managed a 1 day turnaround on my rma'd router :D

they received it, and shipped a brand new one out to me the same day. i think this is excellent service for a company often criticised in this field.

I just wish all RMA procedures were this easy
 
Yeah that is retty darn good. TBH i think they are so big now that they dont have the time to sort out RMA's, aso they just ship you a replacement to keep you quiet.
 
name='XMS' said:
Yeah that is retty darn good. TBH i think they are so big now that they dont have the time to sort out RMA's, aso they just ship you a replacement to keep you quiet.

Ala newegg

Thats what I like to hear - must buy something and RMA it :p
 
I'll second that Dave.

I returned a motherboard to them recently which died after I'd had it more than four months. I had a full refund in 48 hours. Awesome.

Larger returns are collected by Citylink at no cost. When I called ebuyer to arrange this they picked up after 1 ring!

Ebuyer customer service used to be non existent, right now I'd say they're one of the best.
 
my dad sells to ebuyer, there main goal is to make £5 million a year. thats a lot of money. There only downside is that they use citylink :s
 
Yeah City Link ! I swear the dood w8s in his van around the corner from the house til u leave, then BAM! he jumps into action to try`n`get that "We called and u weren`t in" card stuffed into u`r door.

Dang there`s not many worse things in life than that!
 
not everyone has had as good success as this

my mate ordered some parts from ebuyer, obviously delivered by city link

the guy said he came 3 days on the trott, my mate was in, and never got a knock or a card left

he phoned city link and the driver said that he had been and told them what colour door he had , said it was white

lucky guess , allot of doors are white lol

second time he phoned up, the driver then said it was a red door, lol

so read between the lines there, i have never had a problem with them

maybe my mate is just unlucky, because the cpu and m/b he got off ebuyer, would randomly shutdown .i.e power off.. was tested to the point where it was only those two devices that could of caused the fault

rma to ebuyer, they returned it with 2 days as working fine lol

the sort of fault would and should of took about24 hours to test, but they obviously just booted it up and ran it for 5 mines, ticked the ok box and sent it back

he's gutted
 
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