EVGA Customer Service Log
- Thread starter Dicehunter
- Start date
SPS
Moderator
Just trying to work out how you attribute those issues to the fact it's a refurb when the original card was worse and that was brand new?
Dicehunter
Resident Newb
Well I don't know if this refurb will be worse as contrary to popular belief I can't see into the future as I don't have it yet, I'm just basing this off my past experiences.
If it's pristine and works then great, If not then back it goes.
Past refurbs that have turned out to have a new different problem have been -
My EVGA GTX 680 SC which the fan didn't turn and the refurbs fan made a very loud clicking sound.
Asus 980 Ti Matrix of which the first one's VRM went POOF minutes after I installed it and the drivers with the refurbs LED indicator simply not working.
Corsair H100i LED not working with the refurbs pump not working.
There's quite a few more from Gigabyte, Asus and MSI hence why I don't trust refurbs ^_^
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It doesn't matter that parts depreciate in value in this situation. He purchased a new card that faulty. Surely that should be replaced with a new card that actually works. Just because the card happened to be able to last 30 days doesn't excuse the fact that it failed shortly afterwards. Basically EVGA is saying "Well at least it lasted 30 days, good enough right? Here, have a refurbished unit because it would be too expensive to give you what you paid for"
SPS
Moderator
No, it developed a fault due to use. There's only 2 options, wait for yours to be fixed or be sent one that has already been fixed. As long as the warranty is the same on both cards, they are equivalent. I don't see how it makes a difference.
That's where I disagree. Let's say you buy a spade. It breaks after a couple of digs. Yes, it broke after use, but surely it should be designed not to break after such little usage? That is a fault with the product if you ask me. It doesn't matter that it only became apparent after a little use.
Dicehunter
Resident Newb
By that very same thinking you'd be ok buying a brand new car and it developing a small fault after 30 days of normal use and getting back 1 that has been used by other people ?
Same principle.
Personally I think it's wrong.
Bingo !
SPS
Moderator
You have to respect the difference in cost and time. A spade is not a good analogy. Try something like a kitchen appliance, like an oven, dishwasher, etc. Generally they'd all be repaired, you wouldn't get a new one.
It was your choice to not wait though and get "someone else's". I'd be happy to have a replacement car that other people have used if I was in a rush, as I always buy second hand anyway. Also you've had that card much longer than 30 days?
Did you try to deal with the seller first? Most sellers I deal with will work with you even 6 months after the sale and they only deal in new parts. I only do an RMA if the seller won't cover it.
I've never received a new part from an RMA from a manufacturer except when Apple replaced my lemon MBP with a new one well after the warranty was gone.
I've never received a new part from an RMA from a manufacturer except when Apple replaced my lemon MBP with a new one well after the warranty was gone.
If you recieve a faulty product, send it back, and get one that is refurbished/repaired, what you have is a used product for which you are paying full price. Instead of doing that, you could have gone on Ebay and gotten the same thing for cheaper. Do you not see a problem with this system?
That's called DOA. If it works out of the box though and breaks sometime down the line, then it's not DOA. A product isn't faulty until it actually stops working. You can't say you received a faulty product if it works fine for 3 months before it dies.
SPS
Moderator
He's not paying full price? It's been used, therefore cannot be valued at retail price.. How many second hand things have you bought that cost the same new?
Exactly this.
If a product breaks at any point during the warranty period, I would consider that a faulty product, because it does not do as advertised. Just because it isn't dead right out of the box, doesn't mean that it doesn't have problems. Lets look at some recent Samsung phones. Do they explode or burst into flames on arrival? Obviously not. Yet I think that they can reasonablty considered to be faulty, no?
Dicehunter
Resident Newb
Doesn't matter if I wait or do the advanced RMA, The product I receive either way is still pre-owned.
I've had the card since the end of October, so around 8 weeks'ish.
Would be nice to have people on my side for once rather than up the backside of the billion dollar companies ^_^
The place I bought it from, OCUK, Don't deal with EVGA warranties, They only sell the products.
A warranty is a protection to get people to be more trusting of your product. It's not a measure or guarantee of how long something will work for. Of course we all want our stuff to last forever and lose no value over time.
Only the phones that caught fire were faulty. The others were probably going to be faulty as well and that's why Samsung did a voluntary recall.
SPS
Moderator
Also the fact it was so widespread and a massive health and safety risk.
If he sold it before it went faulty, he still wouldn't have got retail price for it. Do you not see?
BTW I'm not saying this is how it should be, I'm just trying to prove the point that this isn't an EVGA thing, it's pretty much the universal standard for anything that's not disposable or very cheap.
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Which it is. With the addition of some comments. Isn't that what forums are for?
