Creative enrage fanbase with custom driver comment

the backlash has grown very large over a short period of time over this incident.

creative have really messed up by posting this cease and desist letter on a public forum,that has to be one of the worst PR mistakes ever
 
They have every right to ask him to stop but to do it publicly is just plain rude. Especially when they're too incompetent to create functioning drivers themselves. Bad bad move creative
 
"There are several issues at hand, one is the Vista support for the older Audigy cards, something Creative charges for. Daniel has been offering this for free, at the same time asking for donations for the time spent modifying Creative IP. He also unlocked other features with the X-Fi series, which was only available in Windows XP before. Creative have all the right to tell him to stop, but no comments have been made to whether they will do something about the driver support.

Several users have now registered complaints with the state authorities, and are even looking into class action suits against Creative. We can't imagine Creative was expecting this kind of rampage, and we're wondering if this will change its approach to the Vista support. We knew that Creative drivers were poor, but this was really unexpected. "

http://www.nordichardware.com/news,7577.html

EDIT: things just keep getting worse for them,after all, America is the land of the courtroom if things keep going this way they could spend a lot of time in court over this,which is stupid,but their own fault
 
name='nepas' said:
"There are several issues at hand, one is the Vista support for the older Audigy cards, something Creative charges for. Daniel has been offering this for free, at the same time asking for donations for the time spent modifying Creative IP. He also unlocked other features with the X-Fi series, which was only available in Windows XP before. Creative have all the right to tell him to stop, but no comments have been made to whether they will do something about the driver support.

Several users have now registered complaints with the state authorities, and are even looking into class action suits against Creative. We can't imagine Creative was expecting this kind of rampage, and we're wondering if this will change its approach to the Vista support. We knew that Creative drivers were poor, but this was really unexpected. "

http://www.nordichardware.com/news,7577.html

EDIT: things just keep getting worse for them,after all, America is the land of the courtroom if things keep going this way they could spend a lot of time in court over this,which is stupid,but their own fault

Thing is its kinda up to them what they do... As bad as it is they surely aren't breaking the law.. Just means they suck and will lose business.
 
name='Toxcity' said:
Nices Article Bungy! :)

Lets just say, if Creative didn't have such sh*t drivers people would do it.

Ahh didn't see this.. Ta ToxY.

True though... If they weren't trying to mug people out of features and could get some stable drivers then there wouldn't be a problem.
 
Haha, that was just too funny! :P Now that's how a great PR-stunt is done! Way to go Creative! Btw, I bought a SB Live!-card once, never going back to Creative, ever. The driver-support was terrible, and I ended up using some generic Realtek-driver instead. Now, I just use the onboard-sound, and it works great for me (although I had to RMA my last mobo cause of non-working TOSlink). :P
 
name='equk' said:
Just wanted to point out the spelling mistake in the title of both the thread and the news item

Haha oops... knew it needed a proof read from someone other than me.. Read and re-read the article but not the title... :rolleyes:
 
Aye I did the same lol

Creative suck big time

I will never get a card from them again, not just because of this....but it hasn't helped
 
I am also never going back to Creative

X fi was ok-ish but their drivers...BLARGH

Support is non existant and it took them a month to RMA my mp3 player (which sounds ok....when its not crashing or deleting songs - it has less than 6 hours battery compared to the stated "at least 9 hours")

For my next mp3 player im going to some1 like Cowon

Soundcard...who knows but onboard is catching up especially considering all the driver shizzle...
 
My bro just installed the Daniel_K drivers and he said they are amazing compare to the officials. Bad move Creative, as much as I love my X-Fi Gamer, they just dont support the customers enough.
 
I wonder how bothered Creative actually are? At the end of the day they licence out their chipset now and allow other manufacturers to create their own drivers.
 
I've never had an issue with my x-fi since I got it and the end of 06, in xp or vista... What are all these driver problems people talk about?!
 
name='Mr. Smith' said:
I've never had an issue with my x-fi since I got it and the end of 06, in xp or vista... What are all these driver problems people talk about?!

From what i've seen the main driver issues are mainly on the sb audigy range.
 
Total sucker move from Creative I think. However, asking for donations as Daniel_K has done is not on IMO and surely cannot be legal, to firstly tamper with a product that is copyrighted and then sell on the results. However from a customers stance, if a product is said to be compatible with Vista and it isn't that is surely false advertising.

I think I'm sticking with the onboard too. Creative could stand to lose a lot of customers from this, it just isn't right (or smart) to post a public notice on thier forum vilainising someone who may have helped many, many of Creatives customers.
 
name='Mr. Smith' said:
I've never had an issue with my x-fi since I got it and the end of 06, in xp or vista... What are all these driver problems people talk about?!

one of the main issues is that creative disabled half of the features with the vista drivers compared to the xp drivers.

name='ali_james' said:
Total sucker move from Creative I think. However, asking for donations as Daniel_K has done is not on IMO and surely cannot be legal, to firstly tamper with a product that is copyrighted and then sell on the results. However from a customers stance, if a product is said to be compatible with Vista and it isn't that is surely false advertising.

I think I'm sticking with the onboard too. Creative could stand to lose a lot of customers from this, it just isn't right (or smart) to post a public notice on thier forum vilainising someone who may have helped many, many of Creatives customers.

I have read 2 different views on this donation thing:

1. he wanted donations for making the drivers

2.he wanted donations to pay for the bandwith for his site

this sort of thing does not help either:

'Ok, I see a lot of negativity here. Please lets cut the bad talk. We try our best to get working drivers and sure we might not be the best coders but god knows you're really only paying for the low end cards anyway, if people want the professional stuff they would be getting the true pro stuff, its a get what you pay for thing, so don't complain so much, we'll get the drivers working eventually.

http://forums.creative.com/creativelabs/board/message?board.id=Vista&message.id=23909
 
name='llwyd' said:
They have every right to ask him to stop but to do it publicly is just plain rude. Especially when they're too incompetent to create functioning drivers themselves. Bad bad move creative

Imo he had all the best intentions, but did it in the wrong way, leading to bad intentions. Soliciting donations ? What`s that all about ? Isn`t that like `selling` via the backdoor ? The bandwidth thing doesn`t really come into it. There are other ways of hosting, probably even through creative ftp.

I think in all honesty, they`ve known about him doing it for a while now, and were happy to let it ride, until the donations situation.

I don`t also think Creative have an incompitence towards drivers, I think they have an m$-like strategy. When a new OS comes along, they`ll produce a new soundcard package and concentrate soley on drivers for it. The fact that the soundcard is more or less the same as previous revisions and that previous revisions work too (if the driver support was there) kinda backs that up.

The forum users won`t see that tho, the high % will just see some1 helping them out and not being able to do it any more. It goes a little deeper than that.

name='Jim' said:
I wonder how bothered Creative actually are? At the end of the day they licence out their chipset now and allow other manufacturers to create their own drivers.

I thought that about the Auzen drivers. Until I went in hunt for a fix for cards not showing up on booting. Reading the Auzen support, there was a fix, that they received from Creative (delayed detection error). I`m pretty sure creative supply them with everything short of the gifs for their logos.
 
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