Feel sorry for you man,, make sure you post those pictures all over there facebook page if they have one..... I hope they refund you somehow...
Next time get a H100
Coolit make the H100 :lol:
Closed loop coolers. Think you're safe?
- Thread starter Fallout3
- Start date
Coolit make the H100 :lol:
I think they are all made by asetek.
At least these: Corsair, Antec, Thermalright, zalman, arctic.
http://www.asetek.com/products/do-it-yourself.html
At least these: Corsair, Antec, Thermalright, zalman, arctic.
http://www.asetek.com/products/do-it-yourself.html
KING_OF_SAND
New member
But the difference is Corsair will cover damages caused by the H100 and has much better support.
Murphyslaw
New member
I contacted Coolit on the 25th June. They completely ignored it, but, as you can see I raised the issue and my concerns with them.
All I can say now after being told to virtually "F off" by them is please, please please please do not buy one of their products. The only thing this company care about is themselves. At the end of the day I just want people to know that there are very dangerous risks in using their product, and when it fails and causes damage to your PC you will end up getting an email like this one
Which to be honest I was expecting 8 days ago. Not to have my time wasted for over a week.
I go off the point that anything is dangerous. Like I have the thought that my water loop 'could leak', in the back of my mind, how ever it never has.
I also pick brand I know in computing, as said by other corsair has a very good replacement/damages policy even if other companies that use the same source to get there products.
It's like saying which power supply, one you is branded by a brand everyone knows and trusts, or one like tom made a video about the other day.
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When I use water cooling in any capacity I always make sure the case has a side window. Obviously I do this so that I can see the really nice looking cooling gear and other components but another reason is you can see leaks quickly.
A few years ago I was building a rig with a custom water cooling loop and it was completely fine through the leak test while on my desk. But when I moved it to the floor the Koolance SLI fitting between GPU's began to leak because I had not tightened it enough. (Quick tip about this connector, it's rubbish. One side of the connector has barely 1.5mm of thumb friendly thread on it making it impossible to tighten without leaks unless you use pliers to tighten it)
The mere act of moving the case had changed the forces on that connector enough for it to produce a regular drip when the system was turned on. If it had not been for the window I would not have noticed the drip and definitely thousands of pounds worth of equipment would have been ruined. It was just sure luck that I decided to look through the window and admire the inside of the system when I noticed the leak.
Now of course I'm not blaming you for not having a window, this is all Coolit's fault for not checking it before they sent it to you. I'm merely sharing some good practices for yourself and other users. For me Water == Window. I'd never run any water system including a sealed unit like yours in a case where I can't see it. Maybe I'm paranoid but I have a good story to support my paranoia!
A few years ago I was building a rig with a custom water cooling loop and it was completely fine through the leak test while on my desk. But when I moved it to the floor the Koolance SLI fitting between GPU's began to leak because I had not tightened it enough. (Quick tip about this connector, it's rubbish. One side of the connector has barely 1.5mm of thumb friendly thread on it making it impossible to tighten without leaks unless you use pliers to tighten it)
The mere act of moving the case had changed the forces on that connector enough for it to produce a regular drip when the system was turned on. If it had not been for the window I would not have noticed the drip and definitely thousands of pounds worth of equipment would have been ruined. It was just sure luck that I decided to look through the window and admire the inside of the system when I noticed the leak.
Now of course I'm not blaming you for not having a window, this is all Coolit's fault for not checking it before they sent it to you. I'm merely sharing some good practices for yourself and other users. For me Water == Window. I'd never run any water system including a sealed unit like yours in a case where I can't see it. Maybe I'm paranoid but I have a good story to support my paranoia!
No chance of a side window but tbh mate even if there had been one it would have been impossible to spot.
It was running down the board under the battery and then onto the PCB of the 480. However, due to the 480 having a back plate it was impossible to see. From there it was going down the PCIE slots into the unknown, as the case is very compact so you can't see it until you remove the GPU.
There are also ducts in the Aurora that close, hiding all of the parts any way.
Just one of those things I guess.
It was running down the board under the battery and then onto the PCB of the 480. However, due to the 480 having a back plate it was impossible to see. From there it was going down the PCIE slots into the unknown, as the case is very compact so you can't see it until you remove the GPU.
There are also ducts in the Aurora that close, hiding all of the parts any way.
Just one of those things I guess.
Hmm didnt know Corsair use Coolit on H-series. But this is secend Coolit liquid cooler that i hear to fail on duty.
Fristh was on Efaco5 (youtuber) system if i dont member wrong that was when 5970 was the king in the hill. But video of it is cone im a fread.
For warenty it would be my fault if this happened to me.
I see your point, but anything that has water and electricity to gether, needs a golden eye to watch them. Common sense is the words, belive i was trying to find (sry english isnt my best).
-- i Cant leave a washing machine http://www.sanakirja.org/search.php?id=209998&l2=17 alone even if i had warenty on it.
Im sorry i cant be behaind you on this, but im clad that Corsair is taken this on theyr maind if thats true.
Fristh was on Efaco5 (youtuber) system if i dont member wrong that was when 5970 was the king in the hill. But video of it is cone im a fread.
For warenty it would be my fault if this happened to me.
I see your point, but anything that has water and electricity to gether, needs a golden eye to watch them. Common sense is the words, belive i was trying to find (sry english isnt my best).
-- i Cant leave a washing machine http://www.sanakirja.org/search.php?id=209998&l2=17 alone even if i had warenty on it.
Im sorry i cant be behaind you on this, but im clad that Corsair is taken this on theyr maind if thats true.
drunkenvalley
New member
I hope OP gets things sorted. It's a PITA when companies decide to sit back on their haunches and be assholes to its customers.
After all, when their product fails and promptly kills off other products while it's at it, you expect for the company to give a single damn about it. Clearly they don't here.
After all, when their product fails and promptly kills off other products while it's at it, you expect for the company to give a single damn about it. Clearly they don't here.
They've told me to basically go away and read their disclaimers on the manual. Where it basically says that if their product fails they are not responsible for anything, neither the clean up, replacement warranties on any parts that are damaged and void of warranty due to the liquid, nor anything else.
I cleaned up the GPU as best I could and then sold it without warranty at a huge loss. I paid £185 for it in March and sold it for £60. That included a back plate I paid extra for.
The motherboard is not saleable at all, so I've lost over £200. Coolit have taken no responsibility at all for any of the damage caused.
They've left me to clean up and replace parts with no assistance what so ever. So basically I can't recommend enough that people DO NOT use their coolers.
Not only that but they are based in Canada, so any legal recourse you could possibly take is made impossible due to them being in a different country. They know this too, as you would basically need to fly out there and hire a private lawyer.
Now obviously their disclaimers would never hold water (pardon the pun) in court, but they simply use them as a blockade.
My contact with their customer service went on for 9 days total. In those 9 days all they did was ask questions to ME.
IE - how was it connected, how was it powered, how was it controlled. They were only doing so to serve themselves, so that they could find out WHY it leaked. At no point did they care THAT it leaked, nor care about anything at my end nor the mess or the cleanup.
I must say I'm quite frankly stunned by how it all turned out. I thought that by answering their never ending questions (most of them repeated several times as they weren't even paying attention to my responses) that eventually they would get to the part where they helped ME.
All they did was send me their disclaimer, and told me that they had raised it with the head of the company and he had said the same. IE - you are not covered, now go away and spend money and time cleaning up the mess we made.
So now that we know how they react and respond to (and deal with) incidents like this then we can say that buying a sealed cooler from a company such as this is completely pointless. You might as well pop along to Specialtech and buy a cheap single rad REAL water cooling set up as you have the same level of coverage should you have a spill. IE - none.
So here I am seriously out of pocket with a cooler that is still leaking. If I've stopped one person buying their shite in the future then I've done my job.
