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Virgin just suck overall. Customer support sucks, when I was with them my internet always dropped out, had terrible ping just like you. Went to sky and never had a problem.
I had the full virgin package, phone, broadband and TV, went to sky hd, movies, got the unlimited broadband (20mb adsl2 now) and i've never had a problem with them.
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3770k @ 4.5GHz | MSI Z77-GD65 |16GB Corsair Vengeance LP | MSI GTX670 Power Edition | Corsair AX850
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