NeverBackDown
AMD Enthusiast
Would be great if you got the money back from PayPal then the next day FedEx drops off the packages.. 
Trolled by FedEx
- Thread starter RickPlaysWarr
- Start date
S_I_N
New member
y'all are missing the point of insurance lol not only does it cover damages to a package due to mishandling. But will cover the cost of the material if lost. They include the first 100$ for free and each increment of 100$ is additional $$ its always in your best interest to pony up for just such a situation. They retailer did its job by processing the shipment and handing it off to FedEx. Now its no longer their responsibility its solely FedEx now. I'm truly sorry for your frustration over this but its how its done. I know this as fact as I owned a FedEx/UPS/USPS shipping outlet for 10 years prior to them FedEx and UPS opening their own stores a decade ago.
You may get some love from PayPal but it'll be a long drawn out process as PPCS's site states insurance is separate. It will most likely go to arbitration.
cut from PPCS's site once FedEx shipping is selected:
Shipping Insurance is optional on your order. Cover your shipment from theft, damage or non-delivery.
You may get some love from PayPal but it'll be a long drawn out process as PPCS's site states insurance is separate. It will most likely go to arbitration.
cut from PPCS's site once FedEx shipping is selected:
Shipping Insurance is optional on your order. Cover your shipment from theft, damage or non-delivery.
RickPlaysWarr
New member
If thats the case, I am well and truly screwed. I don't have another 500 dollars to get the water-cooling parts. Extremely bummed that the CaseLabs case will get here and I have hardware for the build, but probably no loop parts till this gets resolved or I can save and bargain with the wife for new parts.
In all my days of buying on the internet, this is the first time this issue has come up. And am disappointed in the customer service responses that were sent to me. I also will have to pay more if I want to go somewhere else to buy parts. Not many options I know of in the USA
Thank you guys for commenting
--Rick--
NeverBackDown
AMD Enthusiast
There's ForzenCPU, Amazon has a few parts, Sidewindercomputers, xoxide, shopsws.com(hard to find on the net just typing sws).
jimma47
New member
Sorry to see about your situation but I have to agree with S_I_N on this one - It's not PPCS's fault if you selected a shipping option and declined insurance. They have the responsibility up to the point it leaves in the care of the courier.
You would like to think they'd come to the party and resupply as a gesture of good will but clearly they didn't. I'm sure they could write it off as a promotional deduction or the like on their tax but don't forget they have to fork out to their suppliers/manufacturers as well and they'd effectively be out of pocket for something they offer parcel protection insurance specifically for..
The emails are pretty poor I'll concede.
The responsibility should lay with FedEx as they are the ones that lost your parcel in transit. They would certainly argue that you should have insured against the like if you had anything of value being sent.
It's not good that they can track a parcel in to a location but then lose it but yeah PayPal may be your only option.
Hope it turns up.
You would like to think they'd come to the party and resupply as a gesture of good will but clearly they didn't. I'm sure they could write it off as a promotional deduction or the like on their tax but don't forget they have to fork out to their suppliers/manufacturers as well and they'd effectively be out of pocket for something they offer parcel protection insurance specifically for..
The emails are pretty poor I'll concede.
The responsibility should lay with FedEx as they are the ones that lost your parcel in transit. They would certainly argue that you should have insured against the like if you had anything of value being sent.
It's not good that they can track a parcel in to a location but then lose it but yeah PayPal may be your only option.
Hope it turns up.
AlienALX
Well-known member
Here in the UK at least when you order a product from a company it is their responsibility to make sure it arrives with the customer. It's not the customer's job to take out insurance because it's not their job to ship the item.
I can't see any way on earth that they can get away with that.
I can't see any way on earth that they can get away with that.
As far as I am aware that is a law that covers all of Europe and EEA.
AlienALX
Well-known member
I'd be shocked if it wasn't the same in America, I really would.
NeverBackDown
AMD Enthusiast
Depends on the company. Gotta read the fine print. That's why Paypal is so relevant here, they help out more often than not. Many people won't even shop online without Paypal, or at least where I live can't speak for the whole country, so they are at least somewhat protected. I've never seen anything this awful though.
Terrifictez85
New member
WOW this is diabolical customer service.
So you're expected to buy insurance in order to receive a package? Is it not the companies responsibility to ensure the package arrives, regardless of the condition. Is the insurance not to just cover the parts in case there is a mishap during delivery?
I'd have gone super saiyan on their arses a long time ago.
So you're expected to buy insurance in order to receive a package? Is it not the companies responsibility to ensure the package arrives, regardless of the condition. Is the insurance not to just cover the parts in case there is a mishap during delivery?
I'd have gone super saiyan on their arses a long time ago.
CreatiXx
Member
thats the + point of European laws (most of them). They protect customers very well. There are clear rules and laws build around it so this 'cant happen'. Ofc such things do happen and PITA sites or company's will try to move the responsibility to us and leave us there but we can push it a lot further :/
We dont need such things as insurance. I do hope you get all your stuff mate!
We dont need such things as insurance. I do hope you get all your stuff mate!
S_I_N
New member
y'all are missing the major point here. Insurance cost is very minor with these carries. Like .85$ per 100$ after the first 100$ which is included. Its to protect you against -snip- like this happening. I fail to see in any way shape or form how its PPCS's fault that they tendered the package to FedEx and FedEx lost it. The tracking clearly shows it was in FedEx's hands when it was lost. The retailer did what it was supposed to do and processed it packed it and tendered it to FedEx. FedEx requires insurance on packages to cover loss and or damage while its in their possession. They cover the first 100$ in the shipping costs. I'm sorry but not spending 2.40$ to cover a 500$ order is insane. I always get the insurance for my peace of mind. Now the OP does have PayPal to fall back on but its going to be a ruff ride cause PPCS's clearly states insurance is optional to cover for loss or damage. I do think in the end the OP will probably prevail but its now up to the process of filing a claim and waiting out the outcome.
plus come on this is obviously an inside job on FedEx's part the driver/s that pick up from them obviously know whats in those packages and somebody got light fingered with his package.
plus come on this is obviously an inside job on FedEx's part the driver/s that pick up from them obviously know whats in those packages and somebody got light fingered with his package.
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AlienALX
Well-known member
I think it's you who is missing the point dude.
It's not the customer's responsibility to get the package to himself safely. That's the job of the company you buy from - end of.
If it's not like that in the USA and those are the laws then no matter how you look at it it sucks major balls.
Here in the UK if I sell something I make sure it gets to the person who bought it. And if it gets lost? that's my fault and my lookout. That's why I always use UPS tracked and insured even though I could use a courier that costs 1/3 the price.
I feel that Paypal will probably see this the same way the majority do.
What sort of two bit company leaves it to chance with the buyer? it's not their responsibility.
Doomslayer
New member
TBH Different countries have different rules, In Australia i think it's a similar rules to the US if it get damaged in shipping it's not the place who you brought it from it's our fault for not buying insurance, Someone down here can correct me if i'm wrong.
AlienALX
Well-known member
Sucks to be you.. Seriously that is -snip-. Total, dirty, unwashed unwiped -snip-.
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S_I_N
New member
correct its not the customers job at all I agree. My main point is that the retailer fulfilled their end by processing packing and tendering said package to the courier. They can not control the package once its out of their hands. Thats why the couriers offer insurance cause -snip- happens. I agree it should be different but those are the rules in play here and they have been for several decades now.
I know cause as I stated before I used to run/own a shipping outlet that offered UPS as well as FedEx as our main ground couriers. But again I agree once its in their hands it should be treated with kid gloves and as if it contained priceless artifacts, but unfortunately the blokes that unload/load those trucks/planes are not always full fledged employees of said companies.
I did a stint where I unloaded/loaded planes for UPS prior to my shipping store. I was not an employee for UPS but for a company called Evergreen Aviation and I will tell you this the pay was no where near worth the ball busting work required. I quit shortly after watching a group unload a trailer that came in late and well they build up the packages in walls front to back the entire wall we had just gotten to was Dell monitors and computers. I watched as a bloke jumped grabbed the first package he could and pulled the entire wall down with one fell swoop, then proceeded to observe as they tossed each package to the back for someone else to unload. I'll wager more than 50% of those did not work as intended. I immediately walked away from the fiasco notified my supervisor and was told thats how they do it, so I said not me, I left for the day as I had another job to get to and I never went back. Well that was a semi on/off topic part but ya see why now I insure everything cause shit happens and I like the OP dont have the extra $$$ laying about to reorder and wait the outcome of a claim.
I know cause as I stated before I used to run/own a shipping outlet that offered UPS as well as FedEx as our main ground couriers. But again I agree once its in their hands it should be treated with kid gloves and as if it contained priceless artifacts, but unfortunately the blokes that unload/load those trucks/planes are not always full fledged employees of said companies.
I did a stint where I unloaded/loaded planes for UPS prior to my shipping store. I was not an employee for UPS but for a company called Evergreen Aviation and I will tell you this the pay was no where near worth the ball busting work required. I quit shortly after watching a group unload a trailer that came in late and well they build up the packages in walls front to back the entire wall we had just gotten to was Dell monitors and computers. I watched as a bloke jumped grabbed the first package he could and pulled the entire wall down with one fell swoop, then proceeded to observe as they tossed each package to the back for someone else to unload. I'll wager more than 50% of those did not work as intended. I immediately walked away from the fiasco notified my supervisor and was told thats how they do it, so I said not me, I left for the day as I had another job to get to and I never went back. Well that was a semi on/off topic part but ya see why now I insure everything cause shit happens and I like the OP dont have the extra $$$ laying about to reorder and wait the outcome of a claim.
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