Steam Ask Users to Label Sponsored Content

[Greenback]

Sorry to be nitpicky, but what if your system cannot run the game? or you feel that its content might offend you? I know these are very specific scenarios, but I'm just trying to illustrate that there might be some legitimate reasons where a refund is required.

If someone gifts you a shirt and it doesn't fit you can if you have the receipt exchange it for the same shirt in the right size

if someone gifts you a game and either of those apply you should return it to the person who gifted it with a explanation of why you couldn't accept. they can then gift it to another friend.

 

[barnsley]

Sorry to be nitpicky, but what if your system cannot run the game? or you feel that its content might offend you? I know these are very specific scenarios, but I'm just trying to illustrate that there might be some legitimate reasons where a refund is required.

my friend has a core 2 duo and a gt610. He got given arma 3, which he would not be able to run, yet he still accepted it. Why? the game is worth £40 and I don't know about you but if I was given a game that I couldn't run I'd still take it. There is such a thing as upgrading/buying a new pc . If you get offended by a game (then you're a delicate flower) and someone gives you it then it was probably a joke and you can either refuse it or just add it to your gift inventory for someone else/trade it for a game that you like later on.

Everyone else has coped with this issue for a long time and while it would be nice to get a refund its really not hard to live without it.

 

[shambles1980]

1st world problems and entitlements fir the win lol!

 

[Kleptobot]

i can understand the sentiment of "suck it up princess", but its not a question of "i would do this" or "my friends did that". What i am trying to illustrate is that there are some legitimate scenarios where a refund is warranted. Or are you of the opinion that a company should never offer refunds, regardless of the circumstances?

A refund is to protect the consumer from the practice of misleading advertising and or faulty products. To have no return policy is ignoring that this behavior happens at all, which is just naive.

 

[AdmiralDonut]

The interesting thing here is that, in the UK at least, there are already consumer rights regarding digital content, including refunds. That law is recognized by Valve in their policies as listed here: https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625#refund

So if you get a game, and it isn't as advertized, then they are bound by law to give you a refund or satisfactory replacement as noted here: http://discuss.bis.gov.uk/consumerr...r-the-draft-bill-when-buying-digital-content/

So if you need to get a refund, they legally have to give you one.

 

[barnsley]

i can understand the sentiment of "suck it up princess", but its not a question of "i would do this" or "my friends did that". What i am trying to illustrate is that there are some legitimate scenarios where a refund is warranted. Or are you of the opinion that a company should never offer refunds, regardless of the circumstances?

Nope, as I'd have quite a few broken bits of hardware (for example). I just think that 90% of the issues that arise with Steam are easy to navigate and always have been. Heck, I've actively got some decent trades because of it. I'm just adding balance.