Dicehunter
Resident Newb
I would say I am shocked but sadly I am not, I have seen what happens in the background and sadly it's not always BT/OR's fault fully.
Sadly some of the contractors they use, say they have laid the fibre but when customers try to sign up, they find there is no fibre in the ground, then BT/OR have to get another company to come in quickly and fix the issue, whilst they try and claw the money back from the original contractors.
The upside of it is I phoned EE and they said as OpenReach gave the go ahead it is now their responsibility to deliver and for every day they don't I get compensation of £9, Silver lining ^_^