OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?
- Thread starter JN
- Start date
OCUK do try to be as little helpful as possible. Customer service is definately not their strongest point. I once tried to RMA my medusas after they broke, they were less than a year old but they didn't offer to help or give details of who to get them replaced.
I was forced to contact speedlink myself in germany, then they directed me to a UK company that replaced my medusas for £15...
I was forced to contact speedlink myself in germany, then they directed me to a UK company that replaced my medusas for £15...
I agree Overclockers customer service is a little shoddy - though they were majorly helpful when a PSU blew - sent me a NeoHE 480w in replacement for a standard 300w Antec (that came bundled with a case that cost less than the NeoHE)
I must admit, however, they did take their time, and required constant chasing to get the replacement sent out. They do have some rather good deals, however.
I must admit, however, they did take their time, and required constant chasing to get the replacement sent out. They do have some rather good deals, however.
I tried to RMA my DFI motherboard last year, royal mail informed it had been delivered but OCUK lost it, and said I should take it up with royal mail! They are a terrible terrible company and more events like this should be brought out into the open to show people exactly what sort of company they are buying from.
FarFarAway
New member
Apart from the fact that OcUK's idea of packing is to put something in a box or bag....then send it
No packaging/bubble wrap, anything
In my experience of course
No packaging/bubble wrap, anything
In my experience of course
My ram came in a plastic bag taped together at the seams!!! Good job i didnt have a rough handler?!?!
Don't think ill be buying from them again- after they refused to accept my ram back on the terms that "Even though it is brand new, we cannot accept a product back after our 2 week unwanted gift policy" gits
Don't think ill be buying from them again- after they refused to accept my ram back on the terms that "Even though it is brand new, we cannot accept a product back after our 2 week unwanted gift policy" gits
equk
New member
I never had any problems with OcUK until my last order which was all the bits for my core2duo build. I recieved everything appart from the arctic silver5 and the packaging was atrocious.
That was what I was presented with on opening the box. Nothing packing out the box and a harddrive which was only in a antistat bag and was bouncing around the box.
They sent me the arctic silver after I contacted them, but I was a bit worried about the harddrive tbh
That was what I was presented with on opening the box. Nothing packing out the box and a harddrive which was only in a antistat bag and was bouncing around the box.
They sent me the arctic silver after I contacted them, but I was a bit worried about the harddrive tbh
glocktodahead
New member
Ouch XMS sry to hear about the crappy service you received, that would aggravate me especially after they approved your RMA. Are they that stupid that they don't even understand their own emails? If they say something they should follow through with it. Ouch EQUK that packing looks terrible. As long as everything works, I'd be happy, but I wouldn't deal with them again.
Thanks for the read, DUGG
Thanks for the read, DUGG
XMX, in accodance with the distance selling regulations, by law, you should have been entitled to a refund if requested within 7 working days and i would chase them up over it
I had murder with them over returning a faulty DFI Expert when they tried telling me it was not faulty, it was my CPU and they could not do anything (including swapping it for another DFI Expert). I ended up walking out of there with a full refund and haven't shopped there since
I had murder with them over returning a faulty DFI Expert when they tried telling me it was not faulty, it was my CPU and they could not do anything (including swapping it for another DFI Expert). I ended up walking out of there with a full refund and haven't shopped there since
