My VTX 5750 has died, and is being RMA'd any ideas on what will happen?

[ukfletch]

Hey guys,

I bought a VTX3D Branded AMd 5750 in early June this year, as a stepping stone until I can afford to upgrade my rig properly. On Monday, this quite decent card for the cash, died a painful squeeling death when the fan packed in. I popped straight back to Eclipse Computers in Coventry - knowing I was probably going to have to wait for it to go back to the "supplier" after Eclipse tested it, and yes, it's dead and now being RMA'd to the supplier.

Now, I think that VTX3D cards are distributed exclusively by VIP in Manchester (I could be wrong here, please tell me if I am). If this is the case, and given that VIP don't seem to have the 5750 listed on there site, anyone care to take a stab at a guess as to what they could do?

When my XFX card died, they replaced it with a newer "version" of the same card. But as I don't know anyone that has had any dealings with VIP or VTX3D, I'm just interested...

Also for those in the know, any idea what a "reasonable" time is for it to be repaired/replaced. Eclipse state 28 WORKING days... but just wondered if anyone has had any opinions/experience of this odd bit of consumer law.

Sticky bun for anyone that gets the answer right, once I get the new card!

Fletch

 

[Youngie1337]

, enjoy the RMA, I've had to send back 2 DVDrw's (in 2004), 3 PSU's & 2x2GB sticks... and all I ever got was rudeness & lack of professionalism on their behalf. The store is around 13 miles away from me, and it is most likely the best for uptodate components (in a small town we're still on Pentium4

, damn Rugby town).

The time it took for me to get my computer back (they built it for me in 2004 and we paid thousands for it) was 4-5 months lol. I'd say around 28days - 3 months going by my experience

. Sorry man, the customer service sucks there!

 

[ukfletch]

, enjoy the RMA, I've had to send back 2 DVDrw's (in 2004), 3 PSU's & 2x2GB sticks... and all I ever got was rudeness & lack of professionalism on their behalf. The store is around 13 miles away from me, and it is most likely the best for uptodate components (in a small town we're still on Pentium4

, damn Rugby town).

The time it took for me to get my computer back (they built it for me in 2004 and we paid thousands for it) was 4-5 months lol. I'd say around 28days - 3 months going by my experience

. Sorry man, the customer service sucks there!

For my sins, I live about a 10 min walk away from Eclipse so they have always been my default place to shop while I've lived here in Coventry. I agree, if the parts work, or you can get them back that day, then all is good... RMA's can be a bit hit and miss. Last time I had to RMA anything, it took then over a week to send it to the supplier. After 4 weeks I got back a new card - but as I know the supplier they used for that brand, I didn't worry all that much.

But this VTX card was one of their "Generic" deals, and I have no idea about VTX or VIP as a supplier...

Ahh well, looks like I am stuck with this sack of balls for a while yet then

Fletch

 

[ukfletch]

Well, Got a mail on Wednesday, the card is indeed with the supplier - a record for Eclipse!!!

Will let you all know when I find out whats going to happen next.

Fletch

 

[ukfletch]

UPDATE!!!! - Well in RECORD time, had a call today from Eclipse. Supplier also tested the card as dead, and played silly beggers with Eclipse to boot! So I now have a £63 credit note waiting for me up at Eclipse, ready for Saturday.

So with a bit of extra cash, I have @£100(inc VAT) to play with.

QUESTION - What do I go for?

I've looked at the ASUS GTX 550 TI DirectCU TOP (Link) £93

OR do you have another suggestion around the same price... will only have another £10 to play with, so close to crimbo.

HELP!!!!

Well, Got a mail on Wednesday, the card is indeed with the supplier - a record for Eclipse!!!

Will let you all know when I find out whats going to happen next.

Fletch

 

[CRAZYCAP]

they will fix it and return it.

 

[ukfletch]

they will fix it and return it.

In a shock move, they haven't done that. They've credited me the cash back at the store, so off shopping on Saturday morning.