My pooters a non booter

S

Sticky Mick

New member
Hi guys.

I have a big problem with my main rig:

ASUS A8V Deluxe

AMD 64/3000+

1GB GeIL DDR400 (2x512)

nVidia 6600GT/128

Creative Audigy 4

A-Open DVD-RW/CD-RW

300GB Maxtor IDE

17" AMW 179D Flat Panel monitor

Basically, it's in for repair because I ran out of patience with it.

Last Friday I powered up and watched it boot to the desktop. I then turned away for no more than 2 minutes, when I looked again it had gone back to the POST screen (Press Delete To Enter Setup). It wouldn't respond to the keyboard, so I hit the reset button. The monitor went into standby, the case lights stayed on and the HDD light remained lit, but no POST. The monitor didn't even come out of standby.

I tried all the usual diagnostics, swapped the RAM about, tried a second video card and rest the BIOS. Still no post.

The next stage was to strip bits out of the machine individually. Still no POST, it didn't even say "Oi, where's the RAM?"

Took the mobo out of the case and tried just the bare essentials to get a POST (CPU, video and RAM) No drives and didn't connect the front switches to the headers. A mate of mine called round with his PCI POST Tester, plugged it in, powered up and it displayed FF (indicating either PSU, CPU or Mobo fault.) He tested the PSU, that passed. He tried to power up again and this time we got a POST but it hung on the drives because it couldn't find the IDE drive I had on the RAID, so I said that wasn't a problem, I could reset that. After that it POSTed 6 times on the trot.

After he went away I put the machine back on it's stand, powered up and nothing again.

It's now in the shop where I bought all the components 15months ago. I suspect an intermittent problem with the PSU or a dry joint/hairline fracture of the Mobo has decided to play games.

Now comes the problem. I contacted ASUS Support. If it is the Mobo, it's still under ASUS' 3yr warranty, but ASUS say that the seller has to handle that, but the seller says he's only responsible for the first 12months. Either way the Mobo needs to go back to ASUS to be checked. The seller says he has never had to RMA an ASUS board so he's in the dark about the procedure. I contacted ASUS Support about this today, but I've had no reply as yet.

Any ideas/feedback on how to handle this?

Thanks in advance.
 
sounds like ur cpu is busted

either that or something stupid like u left a USB device plugged in, but you said you stripped all the peripherals, so i assume it isnt anything that easy :)

it could like you say also be the mobo, but in my experience, a comp not posting whatever you change around usually points to the CPU. any way you can find a spare?

as for the motherboard, you should be able to rma it yourself, usually all you require is the serial number on the board.

hope this helped somewhat
 
Thanks Dav0s

He said the CPU is no problem under the AMD 3yr warranty. I paid £128 for it a year and a half ago, so if I get a CPU replacement to the same value, that'll take care of the X2 upgrade:D
 
I`m wondering if he means through the reseller ?

The only situation I can envisage AMD doing that is if u RMA`d a cpu that is no longer available - quite a rare occurance due to warranty vS lead times/availability. They usually like for like exchange tho, nothing to do with pricing.

Only times I`ve had a pc do these kind of issues were/was; the mobo bios was fragged (outside chance); a pin on the cpu was knackered (upright gave no connection, layed flat outside of case it made a connection); mobo had a duff connection between one of the rear sockets (like ps2); power supply showed errors intermittently (very hard to nail down sometimes).

~Usually~ other things have some tell tale signs and/or u`r mobo atleast gives you pointers.
 
I was going by the fact that socket 939 single core are getting as rare rocking horse poop now. Unless AMD keep a lot of stocks back in an attempt to try and push X2 and the new AM2.

Amazingly enough I'm currently using my old Win 98 PIII/750 that was built as a PII/350 way back in 1998 on a QDI mobo. It's seen 3 optical drives, 2 hard drives, 6 graphics cards 3 monitors and 2 CPUs go by. I'm using my relatively new AMW flat screen on it and my Epson RX425 all in one. Dissappointed to discover this afternoon that it won't take my Nokia N73 on along for the ride :( Ho hummmm, can't have it all I s'pose :rolleyes:
 
Ok guys, an update.

And I am angry.

The upshot is, the motherboard is Tango Uniform. My dealer says he can't cover the 3 year warranty because his supplier only gives 12 months, and ASUS are being a bunch of ignorrent morons about it. The board has a 3year manufacturers warranty, as ASUS state on their website "All motherboards purchased after November 1999 will now carry a 3 year warranty." As I purchased mine in 2005 that means *counts on fingers* mine falls into that category and has still got 13 months warranty left, which has to be covered by law.

I contacted ASUS to confirm that the motherboard had developed a fault, but I have not, however received an e-mail confirming that my message was received by ASUS Support nor have a received any feedback from them. Their is nowhere on the ASUS site to request an RMA in the UK. (If anybody knows how to do this please let me know.) The only contact with ASUS UK is a phone number that is for laptops, PDAs and wireless products. If I don't hear anything within the next hour I will be calling this number to tell them of my intentions to contact Citizens Advice Bureau and Trading Standards.

If anyone else has any advice/suggestions please let me know.
 
Thanks kempez;)

But I'm afraid I've been there and done all that probably 12 times since Tuesday and I'm getting no feedback whatsoever. For some reason it takes 30-45 minutes for those pages to refresh/load on my 8MBps connection:eek:

I have just telephoned the laptop support people and they gave me the phone number of ASUS Germany/Austria, who handle all the components for Europe, so gonna see what I can do there.

Thanks anyway
 
Yeah I got an initial response on the Friday, telling me about resetting the BIOS and juggling the RAM, but since then I've not heard a peep, and the guy that was supposed to be dealing with it closed the case as "Resolved"

I phoned the Hemel Hempstead UK Service Centre just before lunch and within 10 minutes I had an RMA form in my e-mail, and the guy said he would make some enquiries himself, so things are looking up now ;)

Thanks for the feedback ;)
 
Well guys. The boards gone back.

I posted it Tuesday, they received it yesterday (Wednesday). Just gotta sit tight and wait.......and wait........and wait :p

Seriously tho, I can't wait to get the rig up and running again. F@rting about with Win98 is driving me insane
14.gif
 
At least they are getting you taken care of. How long do u think until they ship out the new board to you?
 
Dunno, exactly. Maybe a couple of weeks. I don't think they actually repair them, it's cheaper to just send a new board. But it's an old board now (in PC terms). Just hope they've got a few spares.

Dunno why they have to make it so hard in the first place:(
 
Well guys, got some feedback from ASUS about my mobo......................

They've lost it!!!!!!!!!!:cussing:

I got an e-mail this evening from the retailer who helped me sort out the RMA. Asking me to phone ASUS at Hemel Hempstead, because they haven't received the board. I'm sitting here looking at the signature of the person that signed for it.

So I've gotta phone them tomorrow to find out what has happend to it.
 
If they signed for it, not your problem. Demand that they send you your new board ASAP as they're the idiots that lost the damn thing.
 
Sticky Mick said:
Yep! My thoughts exactly.

Find out tomorrow when I speak to them.

Don't you just love it when a plan comes together:D
Click to expand...

Looks like you're getting a new mobo out of the deal any way you look at it, win-win!
 
Sheeeeeesh!!!!

Just phoned ASUS(UK). And they have got my board after all:rolleyes: They just needed confimation that it belonged to me and that they had all my details correct.

The guy that sent me the e-mail yesterday had worded it wrong:rolleyes:

I'll advise him to get a new keyboard:p
 
Here we go round the mulberry bush....................Wibble wibble
14.gif


Well guys, I got my board back today the repair report says "No faults found"
1.gif


Just spent 2hrs putting it back together. She fired up but no post and no display
19.gif


Tried two more video cards, nuffink. So phoned the retailer where I got the board and CPU, who said it's more than likely the CPU then, he couldn't try that the last time because he didn't have any 939 CPUs in stock.

Would you believe it? I hung up the phone pressed the power button and the sodding thing posted, 4 times in a row before giving up the ghost again.

Sheeeeesh
22.gif
 
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