Crashing in games.

[Wolvie1987]

Hi all, im new to the forums and looking for desperate help!!=00=

I'm hoping you can help as I now only have a few patches of hair left to pull out

Over Christmas I decided to build a new machine as follows:

Gigabyte Z370 AORUS Ultra Gaming WIFI Intel Z370 (Socket 1151) DDR4 ATX Motherboard

Intel Core i5-8600K 3.6GHz (Coffee Lake) Socket LGA1151

G.Skill Trident Z RGB 16GB (2x8GB) DDR4 PC4-25600C16 3200MHz Dual Channel Kit (F4-3200C16D-16GTZR)

Inno3D GeForce GTX 1080 iChill Air Boss X4 8192MB GDDR5X PCI-Express Graphics Card (C108V4-2SDN-P6DN

Antec HCG Bronze 850W 80 Plus Bronze Modular Power Supply

Samsung 970 EVO Polaris 500GB M.2 2280 PCI-e 3.0 x4 NVMe Solid State Drive

Corsair ML120 Pro RGB Premium PWM Fan - 120mm

Corsair Gaming M65 PRO RGB FPS Gaming Mouse Backlit RGB LED 12000 DPI Optical White (CH-9300111-EU)

ASUS ROG Ryuo Performance AIO Liquid CPU Cooler with OLED Display -120mm

Corsair Carbide Series SPEC-OMEGA RGB Midi Tower Case - White (CC-9011141-WW)

The problem:

Windows its self seem to run fine the problem is when I go to play a game there always crashing sporadically.

For e.g

Battlefield 5 will crash with a Kernel.DLL error all the time

Shadow of the Tomb Raider will crash with DXGI_ERROR_DEVICE_HUNG

The Sims 4 seems to run ok...Not me playing it BTW
…………………………………………………………………………………………………………………

I have enabled XMP in the bios @ 3200mhz also loaded optimized settings

All drivers are up to date as per gigabyte website and bios is up to date.

I did watch Toms review on this board which was worrying but can this be the problem of voltages?

I have also tried setting all the voltages and timings manually to 3200mhz @ 1.35v but this wont boot, it will however at 3000 but still hangs in games.

I have now lost all sanity trying to solve the problem any help from you guys would be great

P.s the CPU runs at 50c in game on ultra and the GPU around 70-75c

P.p.s Thanks for adding me to the forum

 

[SPS]

Must be a graphics driver issue.

 

[Wolvie1987]

Hi,


I thought that at first, i used ddu driver uninstaler twice already and also formated the pc again. still happens

 

[Wraith]

Is there any way you can share the actual crash logs with us? Kernel.DLL and DXGI_ERROR_DEVICE_HUNG are a little vague.

Does it Blue screen at all could you share the log from that or check the Admin Events crash report in the control panel it should have full details there which would help lead to an answer.

 

[AlienALX]

Use DDU and then reinstall the driver.

 

[NeverBackDown]

Use DDU and then reinstall the driver.

He already did that.

 

[Dark NighT]

Have you got any other Powersupply to try, because to me this smells like a power issue, you put load on it and wham, it crashes, this could be a faulty psu.

 

[Warchild]

wonder if its poor silicone lottery and struggling with the over clock. SIMs 4 is not intensive I believe, might be why its stable and works.

 

[Wolvie1987]

Hi,

I have 2 spare psu's a 700w and a 750w Corsair and an OCZ i think,

I also have a GTX970 floating around.

I will post the errors a bit later today,

Thanks for your suggestions guys

 

[Warchild]

Hi,

I have 2 spare psu's a 700w and a 750w Corsair and an OCZ i think,

I also have a GTX970 floating around.

I will post the errors a bit later today,

Thanks for your suggestions guys

See if you can disable the CPU overclocking. and try again. Just to check stability

 

[AlienALX]

I would also run a memory test to rule that out.

 

[RobM]

Power supply, I have a corsair one that produces the same issues if used so its kept as a spare now

 

[Wraith]

Power supply, I have a corsair one that produces the same issues if used so its kept as a spare now

Likewise, I have an AX860i which hates loads over 200w it just craps out giving similar errors to the OP.

 

[Wolvie1987]

So the errors that seem to be crashing the two games ive tried so far are below


BF5



- Provider


[ Name] Application Error


- EventID 1000


[ Qualifiers] 0



Level 2


Task 100


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2019-01-19T16:44:48.000402200Z



EventRecordID 427


Channel Application


Computer DESKTOP-BD9KLO8


Security
- EventData


bfv.exe


1.0.68.64411


5c3644c4


KERNELBASE.dll


10.0.17763.134


1659a33b


887a0006


0000000000055299


3384


01d4b0130f81f48d


C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe


C:\Windows\System32\KERNELBASE.dll


c799486c-d194-4d86-a1af-da3faf564833


Tomb Raider




- Provider


[ Name] Application Error


- EventID 1000


[ Qualifiers] 0



Level 2


Task 100


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2019-01-21T21:37:58.336979300Z



EventRecordID 964


Channel Application


Computer DESKTOP-BD9KLO8


Security
- EventData


SOTTR.exe


1.0.237.6


5beb3d58


SOTTR.exe


1.0.237.6


5beb3d58


c0000005


00000000070f96ef


2310


01d4b1d04f8ff502


C:\Program Files (x86)\Shadow Of The Tomb Raider\SOTTR.exe


C:\Program Files (x86)\Shadow Of The Tomb Raider\SOTTR.exe


81002d2a-4ddc-4f2c-b5af-4f06e490636d

 

[Wolvie1987]

See if you can disable the CPU overclocking. and try again. Just to check stability

Hi, still crashes at 3.6 with xmp off

 

[RobM]

you are wasting your time with the event logs mate

 

[looz]

I'd try just safe defaults, just leave memory to DDR4 spec which is 2133 iirc.

 

[Dark NighT]

you are wasting your time with the event logs mate

This right here really,


Try the psu, see where that gets you.

 

[Wraith]

Which version of Windows? is it 100% updated? and are all the C++ Redistributables (x86/x64) installed?

 

[Wolvie1987]

Ok, so I sat the spare PSU outside the case and plugged it all in fired up straight into bios, for some reason windows would not boot on the M.2 no matter what I tried so after resetting the bios I had to format and re install windows AGAIN.

So upon installing all the board drivers and reseating the GPU and installing GeForce experience and making sure the clocks are standard

I installed Tomb Raider and ran the benchmark, before it would run around 5 times before having a fit.

I managed 10 benchmarks last night without a problem so now its a case of putting it all back together and testing BF5 as well to see if the same problem pops up

I'm hoping its not a PSU problem specific to my hardware as I probably wont get my money back if i RMA it and there's nothing wrong with it

Ill test it some more over the weekend and see what happens.

Thanks for your help guys been going mad.