ATI HD 6970 & Windows Experience Index

[fanniseed]

Hiya guys,

Have any of you had the Windows Experience Index crash/freeze about half way through with the 6970?

I have a Gigabyte HD 6970 overclock card still set on all it's default settings and the only way I can get the WEIndex to get to the end is when I disable it in computer management.

It still won't finish as it can see the card is off but makes it through all the way, so I am pretty sure it is the card.

Anyway as much as I would like it to work .. is it a sign of anything major which will leave me with a dead card in 3 months time or just a small glitch with the card & WEIndex?

I've looked a lot around the net, there is no real concrete answer.. Also have downloaded the new drivers and Catalyst just released the other day..

If anyone has this or knows of it, I'd appreciate any info.. mainly on if or not it's a serious glitch and I need to send it back.

Thank you

 

[S_I_N]

is that the only place you are having issues with it??? if so dont sweat it WEI is a load to start with.

 

[fanniseed]

is that the only place you are having issues with it??? if so dont sweat it WEI is a load to start with.

So far yea.. haven't had enough time to use it enough.. so I'll keep my eye on it.. but yeh, sounds like so far it isn't such a biggie then.. Ta SIN

 

[fanniseed]

Ahh *&^%, it just did it else where... was watching TV on the puter and the same freeze, so I have applied to send it in for warenttee..

Any one have any ideas what it may be before I post it off?

 

[Azurite]

Ahh *&^%, it just did it else where... was watching TV on the puter and the same freeze, so I have applied to send it in for warenttee..

Any one have any ideas what it may be before I post it off?

When you run the windows experience index and it crashes. What part of the testing is it doing when it crashes? This can indicate what part of your pc witch is faulty. Could be as simple as wrong setting with the ram in bios, or a hdd that is bad and close to dying.

If this happend after applying new driver for gpu, then you should get the previous installed instead

 

[fanniseed]

When you run the windows experience index and it crashes. What part of the testing is it doing when it crashes? This can indicate what part of your pc witch is faulty. Could be as simple as wrong setting with the ram in bios, or a hdd that is bad and close to dying.

If this happend after applying new driver for gpu, then you should get the previous installed instead

Hi Azurite,

Thank you for help, it crashes at "Tuning media decoding" .. I've had a few diferent drivers on the card, one in installation disk, upgrade from Windows Update and the latest they released a few days ago and 2 versions of Catalyst.

I just built all this the other day, the only old parts I used where 2 old hard drives which I have since replaced with a new one.

The main parts are:

ASRock Z68 Extreme4 Gen3 Motherboard

Intel Core i7 2600K

Corsair AX1200 Gold Power Supply

HauppaugeTV MiniStick-HD Digital TV Tuner <-(This just crashed like it too)

Corsair Vengeance CML16GX3M4A1600C9 16GB (4x4GB) DDR3

Gigabyte Radeon HD6970 2GB Overclocked

 

[yassarikhan786]

Yep I agree with the above, it might not be your card that's the problem.

Did you stress test your CPU and RAM and find no errors?

 

[fanniseed]

Yep I agree with the above, it might not be your card that's the problem.

Did you stress test your CPU and RAM and find no errors?

Hi Yassarikhan,

No, I don't really know what that is? Is there a proggram I could download to do this test?

 

[yassarikhan786]

Yep, prime95 for CPU and memtest for RAM. Just google them and you will get plenty of hits.

There's furmark for your video card, but the Heaven benchmark and 3D Mark 11/Vantage should be good enough to find out whether or not the graphics card is the culprit.

 

[fanniseed]

Yep, prime95 for CPU and memtest for RAM. Just google them and you will get plenty of hits.

There's furmark for your video card, but the Heaven benchmark and 3D Mark 11/Vantage should be good enough to find out whether or not the graphics card is the culprit.

Oh thanks so much, will get them later tonight and do it!! Thank you

 

[yassarikhan786]

Oh thanks so much, will get them later tonight and do it!! Thank you

No problem. Let us know what you find out

.

 

[SieB]

This may be a windows thing and not your GPU or other hardware, I had a look for the problem on Google and it seems quite a few people have had this exact problem.

http://www.google.co...iw=1067&bih=553

I couldn't find a fix but some people with 8gb of RAM, 2x4gb, were saying that if removed one stick of RAM so they were running only one stick of 4gb then they could run WIE without it freezing. From your specs above you are running 4x4gb, try running with one stick, if you can run WEI try again with two. If you can run with one or two then it looks like it's just Windows being Windows and not a hardware problem

 

[fanniseed]

This may be a windows thing and not your GPU or other hardware, I had a look for the problem on Google and it seems quite a few people have had this exact problem.

http://www.google.co...iw=1067&bih=553

I couldn't find a fix but some people with 8gb of RAM, 2x4gb, were saying that if removed one stick of RAM so they were running only one stick of 4gb then they could run WIE without it freezing. From your specs above you are running 4x4gb, try running with one stick, if you can run WEI try again with two. If you can run with one or two then it looks like it's just Windows being Windows and not a hardware problem

Hiya Sie,

Thanks very much, yes.. I will try and take some ram out tomorrow.. I too think I read that post, I did notice many different cards having the issue actually... Funny thing is my windows is clean I know it as it is from my little brothers devolper freebie pack from microsoft.. so I just don't get it yanno..

I just tried Furmark test that Yass mentioned... my card didn't overheat at least.. Not sure what the scores mean or how many frames per sec I should aim for yet.. will read up more on it all.

BURN-IN SCORE: 724 points (6854 frames, 66 °C, 7 FPS)

Submitted by fanniseed on January 30 2012, 12:37 pm

Bench duration: 900 seconds

Resolution: 1920 x 1080

MSAA samples: 8

Window mode: fullscreen

Primary renderer: AMD Radeon HD 6970

Device ID: 0x1002 - 0x6718

GPU clock: 900 MHz

Memory clock: 1375 MHz

Graphics drivers: Catalyst 12.1 - 8.93-111205a-132104C-ATI 12-5-2011

GPU temperatures (start/end): 48°C / 65°C

Number of GPUs: 1

GPU0 - Vendor: 0x1002 - Device: 0x6718 - Max GPU temp: 66 °C - Max GPU load: 99 %

CPU: IntelR CoreTM i7-2600K CPU @ 3.40GHz

CPU speed: 3392 MHz

Operating system: Windows 7 64-bit build 7601 Service Pack 1

 

[yassarikhan786]

As long as you can't see any artifacts, the card should be fine.

 

[SieB]

Yeah, going off the Google results and the amount of people having the same prob but with different hardware it seems to just be a Windows thing and Windows just playing up.

If your card can run furmark and play games without it crashing i'd say your card is fine.

 

[killablade]

Could be just Windows playing up yeah, but since his PC also froze while watching TV on it, I'd advise running Prime95 for an hour and let Memtest86+ do a full pass. Just to be sure. If it can do that without any errors / freezing, there's most likely nothing wrong with your hardware.

 

[yassarikhan786]

Could be just Windows playing up yeah, but since her PC also froze while watching TV on it, I'd advise running Prime95 for an hour and let Memtest86+ do a full pass. Just to be sure. If it can do that without any errors / freezing, there's most likely nothing wrong with your hardware.

FTFY

 

[fanniseed]

Hi Guys,

I've run some Prime 95 Torture Test... I went for an hour, and passed everything. I will go find memtest, do it and report back.. see if there is to much memory. Look for something for the motherboard to test it.

I am starting to hope I just need to adjust a setting somewhere..

@Yassarikhan Yeh there are no artifacts in the cards rendering .. I've had a vid card go once .. but the freeze up screens maybe slightly remind me of them..

@KillaBladeIs it possible that the TV freezing means it is the mo-board graphics?

This is my 2cd install of windows trying to fix the WEIndex and the TV was ok on the first install.. and this time as soon as I reinstalled it it froze straight away..

 

[fanniseed]

Well Memtest is good, I ran it for 3 hours - 3 passes just to be sure.

I saw a few big pixelated patches on the Asrock Bois menu.. this happened too in the old bios when that other vid card died yrs ago..

Off to find some tutorials on other tests.. like for mo-board and so on..

 

[killablade]

FTFY

Lol yeah noticed your post when I re-read the thread. Had already posted it though. Anyway, there's no harm in me also recommending it ;')

Well Memtest is good, I ran it for 3 hours - 3 passes just to be sure. I saw a few big pixelated patches on the Asrock Bois menu.. this happened too in the old bios when that other vid card died yrs ago.. Off to find some tutorials on other tests.. like for mo-board and so on..

Good, at least now you know it isn't your memory. Could you post a pic of the pixelated patches you speak of?

One thing I would do is run Furmark / MSI Kombustor for an hour or so and see if that causes any errors / freezes / crashes.

Also, you mentioned the TV tuner crashed? Try running the WEI test without the tuner plugged in. It's a long shot, but you never know.

Testing your motherboard isn't so easy. The easiest way is to try a different mobo and see if the problem persists.

If you want, another thing you could check for errors is your hard drive. You can do that using HDtune Pro. Look for the Health tab and the Error scan tab.

If the problem is still occuring, you could try the things I've mentioned above. If you have performed all of those, you have pretty much tested every hardware component of your system.

If that doesn't help, perhaps doing a fresh install of Windows fixes your problem.

Given the information you provided, that's about as far as my suggestions go I'm afraid.