Asrock Z77E - bios keeps reseting

[JebusChytrus]

I bought this motherboard about 2 weeks ago (new, not second hand) and bios keeps reseting every time when i unplug power. I've changed the battery - nothing happend and checked the clr cmos header - its on default. Clr cmos button on the back of the motherboard lights up when pc is starting up - i dont know if its normal or should it lit only when its working. I've been looking for help for last 24 hours and still have no idea what is going on.

my pc specs:
i5 3570K
Asrock z77e-itx
Gigabyte HD 7870 OC
Kingston 3K SSD 120GB - system
Samsung 500gb hdd
4gb 1333mhz ram
OCZ 500W SXS2

 

[Assume]

Mine seems fine. I'm running it with 8GB's of Crucial Ballistix and an i3-3225.

 

[JebusChytrus]

can you tell me if your battery holder is wobbly? i can move mine a bit like its being held just by one wire from the bottom

 

[Gamepro105]

If you contact as-rock they will send you a new bios chip free, if you ask now they will send you it with in 5 days to the UK. see if its the chip that is messed up

 

[Ron5382]

I just had the same problem two weeks ago, with bios resetting after removal of a/c power.

I bought a refurbished P8P67-Pro board from an online retailer..Upon a visual inspection of the board, we noticed that the cmos battery socket was only attached by one terminal ,and the socket freely moved.

Anyhow called Asus, went thru the rma process and they repaired the socket and sent the board back...all is good... so we thought.

After the install of all hardware/bios set up and software, the board was working great..

Removed power for 30 mins..then re apllied power and when the sytem booted up all the bios settings were back to default???? no way

Tested battery and found out that the battery was at 1.5 volts..should be 3.3 volt or so..

went to radio shack and bought a new battery and all is good...What a kick in the head..

If you remove your board and have a multimeter...Remove the battery and a/c power, ohm out the back of the board at the battery socket and you should read a dead short...Also check dc voltage of the battery itself to be sure it has at least 2.75 to 3.3 volts dc.

If all that checks out good your bios reset switches may have a short.

Hope this helps,

Ron

 

[JebusChytrus]

i dont know anything about all that electronic tools so i guess i can throw my motherboard away in the garbage, thats the right place for asrock products

 

[Recon-UK]

i dont know anything about all that electronic tools so i guess i can throw my motherboard away in the garbage, thats the right place for asrock products

No...

Just because you have an issue, does not mean everyone else does, there is always a dodgey item with any vendor or any item, it is just luck of the draw.

 

[Ron5382]

i dont know anything about all that electronic tools so i guess i can throw my motherboard away in the garbage, thats the right place for asrock products

If you bought this two weeks ago, take it back to where you purchased it from and have them exchange it for another...just tell them it does not work and you want an exchange or your money back...

I love to buy as many parts as I can from retail stores in the US because they have great return policies..

 

[JebusChytrus]

Just because you have an issue, does not mean everyone else does

everyone told me not to buy anything from asrock, but i tought "what can possibly go wrong?" and here i am.

If you bought this two weeks ago, take it back to where you purchased it from and have them exchange it for another...just tell them it does not work and you want an exchange or your money back

i live in the mexico of europe, the kingdom of onion so probably there is no way to return product to the store and get my money back. Besides only two mini-itx z77 motherboards are availble in my country: asrock z77e and asus p8z77-i deluxe which is way more expensive

thanks for the help anyway guys
http://www.morele.net/plyta-glowna-asus-p8z77-i-deluxe-wd-535169/

 

[Assume]

everyone told me not to buy anything from asrock, but i tought "what can possibly go wrong?" and here i am.


i live in the mexico of europe, the kingdom of onion so probably there is no way to return product to the store and get my money back. Besides only two mini-itx z77 motherboards are availble in my country: asrock z77e and asus p8z77-i deluxe which is way more expensive

thanks for the help anyway guys
http://www.morele.net/plyta-glowna-asus-p8z77-i-deluxe-wd-535169/

I've owned two ASRock boards, the Z77E-ITX and Z77 Extreme4. Both boards have been amazing for me. The only company in which I have received a DOA board from is Asus.

 

[Recon-UK]

I have had 3 bad ASUS (1 AM2, 2 AM3) boards, 1 bad MSI (1155)
A perfect ASrock (775 socket)
A perfect MSI (AM3)
A perfect EVGA (1155)

 

[JebusChytrus]

I've just finished testing with different psu and with everything outside the case, with and without graphics card but still nothing. First i tought the 8pin eps connector is wrong because it looks like [this] but still (its 4pin+4pin) and insert on motherboard has 4 square holes [pic]. Second psu (XFX 450W) had mathing pins but cmos is still reseting. [This] connector is the right one? I got bit dizzy and don't know what is right or wrong anymore.
http://www.corsair.com/en/media/cat...25d08d6e5fb8d27136e95/c/o/connector_2_300.png

 

[Ron5382]

JebusChytrus,

If that battery socket is moving like you said it was, and you did not check out if it is infact connected to the board and providing power, you are wasting your time with trying anything else because without battery power every time you unplug the system from a/c power the bios will not save and revert to default settings..

 

[JebusChytrus]

I draw a picture showing how my battery holder moves, maby not as much as shown but i had to make it clear

 

[Ron5382]

The battery on your board stands vertically, so if you put your finger on the battery, it will likely move a little, but should not flop around just by picking up the board to a vertical posistion.

When you set up your bios settings..I assume you are using the F10 and save or save settings and exit? Not discard and exit.

Someone posted this on another forum about this program for your board..its worth a try..


'I had a issue where i would apply setting in the BIOS, but when i went into Windows my changes were gone.

Then when i went back into the BIOS again, the changes were still there.

I beat my head against the wall for forever trying to fix the problem!!

I had installed the ASRock utility that came with the motherobard. I turns out that the ASRock utility can over-ride the BIOS setting on your motherboard, and it will do this without telling you! It can over-ride your BIOS settings back to their "default" state and do other nasty things.

So be weary, the ASRock utility can mess up your BIOS settings once Windows loads."

 

[JebusChytrus]

There is something strange going on.

I saw "asrock extreme tuner utility" and "asrock xfast ram" in the installed programs. Uninstalled that but after a while without power i got "cmos date/time not set"

I set the date and time in bios, booted to windows, turned it off again. When i turned it back on again - no message, straight to windows.

I tought that maby setting time in windows is messing everything and set time in windows, turned it off again. After that i got "cmos date/time not set".

Now is the part when it gets weird. After a couple of minutes without power - turned it on, got message about date/time, set date/time in bios, booted to windows, didin't mess with windows clock, turned power off. After that i got "UEFI defaults have been loaded" but the cmos date/time was set just as i left it!

i don't even anymore


edit:
turned it off again and "defaults loaded" again with correct date/time

im going to bed