they do have a very good service though and frequently go out of their way to please their customers. When i bought my gtx 680 evga classified off them they game be a free packet of sweets and some of their energy drink stuff. You know its the little stuff that helps. i don't really find their stuff to be overly expensive. They also have a lot of stuff that most online and highstreet stores don't have such as red coloured washers to the right shades you want and stuff like that.