Trooper Problems

[arnzzz]

I would like to start this thread with a statement.....I LOVE THIS CASE

The problems I have had with the Storm Trooper have been with the integrated led/fan controller, which really, if you look at the design is the main or one of the main features. Which is why I was so gutted when it stopped working.

It control's the led's and the fan speeds, and it does a really good job, when it works. That takes me to the reason I started the thread, my controller has stopped working, it has died completely!!!

NO led's, NO fan's nothing!!!!

now you may say its just a problem with mine, but this is the SECOND one in the last 8 weeks I have recieved which has developed the same identical fault.

The first one I returned to Amazon and they promptly replaced it, so at no point did I deal with Cooler Master, which is something I was not looking forward to doing as I have never rma'd before so I just took adantage of Amazon's 30day return policy.

But this second one is out of the 30 day policy, so I had to contact Cooler Master, and I have to say I am really impressed with the way they are handling this for me.

I emailed them with my issue, they asked for proof of purchase, I supplied them with copy of Amazon invoice, and they asked for my address and they are sending me a new control panel. easy as that.

I am very happy with how they are dealing with it, but its got me wondering, is this really common for these controllers to fail, as they do not want the broken one back, which I thought they would do, to confirm i'm not just trying to get free stuff!!

hmmm, never mind, im just happy that my new controller is on the way.

So, Thanks Cooler Master, keep making gorgeous cases

 

[airdeano]

cooler master has a top notch customer service department i'd have to say, also. did they
say why the panel has this issue? on Toms radiator mod guide (3:25), i noted several ground (earth)
http://www.youtube.com/watch?v=kJK0TCGBiHM&list=UU_SN80_V2GymyCWM2oTYTeg&index=1&feature=plcp
points and they didn't look too "clean" for contact. possibility??

airdeano

 

[arnzzz]

I have not asked why it has the problem, I will though. I was more worried about just getting a new one

Its a strange one this controller, sometimes it worked sometimes its as if its not getting power (i did check all connections ). you could start the pc and no lights on the controller would come on and the fans would be stuck on full or just not working, neither the + or - buttons would work and the cm storm logo would not light up!!

Then you could reboot, or unplug and plug back in the molex that powers it a couple of times and it would start working again.

But after a while it just completely gave up on me lol

Im not giving up on this case though cos its my first ever case i have bought and i love it, and its little quirks in my eyes its just the case has a mischievous personality. Its just having fun with me

i will ask cooler master if it is a common problem though.