I am completely at my f*****g wits end with Now Broadband (offshoot of Sky, only worse).
I have been with Now for 4 years coming up in October. Last winter I saw some city fibre barriers outside and they had the pavement up. I thought we were finally going to be getting full fibre. Instead it has been delayed *again* with no idea of when it will be available.
Now ever since they had the road up my broadband has been terrible. Weekends it is the worst. Yesterday I counted 11 red lights, meaning a 10 minute wait minimum before it came back again. It is infuriating trying to even do basic things like watch YT and Netflix.
Today I counted 6. 17 drops in two days. I have phoned them about ten times now and each time someone who can barely speak any English gives you the runaround, which always ends up with you resetting the router meaning every single smart device in my house gets booted. I am not joking when I say it takes about 4 hours to set them all up. And every time those dipshits tell me to reset it I have to go around the flat doing just that.
Now IMO? the router is screwed. It is over 4 years old and yeah. I reckon it is dead. But getting them to acknowledge that and send another one out? to at least appease me? has proven impossible. I have upped my complaints twice and not one of those times have they offered to send me another. Just the same. Power cycle, inevitably reset, not fixed.
Well today I got their "threatening" email. You know the one? "hey c*nt given you have been a loyal customer of ours for over four years c*nt we will start charging you over 60 quid a month c*nt if you don't sign another two yearer, c*nt".
Something within me just snapped. I really try as hard as possible not to let anything anger me any more but yeah, this has pushed me to a level of anger not seen since I was in my 20s.
So I did some research. Still no update on full fibre which is now 4 years late. I did, however, find this.
It is not fibre of any sort. It is a 5g home hub on a contract that should in theory be about 5x faster than what I have now (50mb if I am lucky on a download).
I've gone for it on a 12 month contract @ 24 quid a month. It is worth paying the 2 quid extra in case full fibre ever does show its face. Which is also 14 quid cheaper than what I have now. My landline will be gone, but I have not used it in over 6 months since I got the Samsung S24 FE.
Coverage is also amazing here.
Like literally I am bang smack in the middle of the masts. It is also fully portable and you can take it anywhere that has at least 4g coverage.
I'm quite excited tbh. I don't change ISP often but I am beyond my limit of angry now. God I can't wait to (hopefully) phone them in 30 days and tell them to shove it up their foogin ass. That is another thing. I have not switched because there are no lines in use so you don't even have to. You just trial it for 30 days then tell your existing ISP to bugger orf.
Pray for me lads. I will hopefully be using it tomorrow 'cause it went straight out with DPD within 20 mins of calling 3.