OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?

[ionicle]

LOL

i know someone who is a member of their forums, i shal try and get him to sign up here and post here either in their defence, or explaining stuff possibly, might give us an insight...

 

[Hyper]

I am a member of the OcUK forums, was a member there before OC3D.

I order from them from time to time and have had no problems, ordered some new ram today from them and it was shipped the same day.

Will let you know if it arrives tomorrow as promissed

 

[nepas]

well i ordered som ram from them the other day,couldnt resit at the price 2x1gb ocz platinum for 24 quid and am pleased to say that it arrived within 24 hrs,which i must admit i wasnt expecting due to some of the horror stories

 

[Hyper]

That is what I have just ordered, at that price I couldnt resist!

 

[nepas]

That is what I have just ordered, at that price I couldnt resist!

neither could i and am thinking of ordering the same again and going on to 64 bit

 

[Hyper]

I am on Vista 64, already have 2x1gb of that set and its supposed to perform so much better with 4gb so there was never a better time to upgrade.

 

[Hyper]

Recieved the memory safely this morning, no complaints at all.

4gb in Vista is soo much smoother!

 

[FarFarAway]

Recieved the memory safely this morning, no complaints at all.

4gb in Vista is soo much smoother!

lol so true

 

[mrapoc]

Just ordered 4gb reaper x pc2-8000 1000mhz stuff off them

£80 inc vat and delivery

GAH couldnt resist

Lets hope im lucky

 

[Brooksie]

http://overclockers.co.uk/showproduct.php?prodid=MO-024-DE

me wants. :yumyum:

 

[Deshman]

Just ordered 4gb reaper x pc2-8000 1000mhz stuff off them

£80 inc vat and delivery

GAH couldnt resist

Lets hope im lucky

I'm running that at the minute, got it for about £90 off komplett. I'd pay the extra tenner for peace of mind

 

[Spog]

Just to let you know we have ordered several things from OCuk, when everything goes ok things are really good but when they go bad they seem to have problem sorting things out.

We ordered some items yesterday for delivery today. The courier they use has made some other deliveries today to us but no sign of our OCuk stuff after a phone call to them we found out they are late on dispatch. We need the items for today for a show tomorrow and will possibly cost us several thousand in lost revenue. All they offered us in refund was 30% off the delivery all we asked for free delivery but will not offer us that.

 

[JN]

Just to let you know we have ordered several things from OCuk, when everything goes ok things are really good but when they go bad they seem to have problem sorting things out.

We ordered some items yesterday for delivery today. The courier they use has made some other deliveries today to us but no sign of our OCuk stuff after a phone call to them we found out they are late on dispatch. We need the items for today for a show tomorrow and will possibly cost us several thousand in lost revenue. All they offered us in refund was 30% off the delivery all we asked for free delivery but will not offer us that.

Not even doing free delivery for dispatch problems which were their fault is pretty disgraceful. In fact, I find offering a 30% refund more of an insult than nothing at all.

 

[!TIMMY!]

Well I ordered a 24" monitor from OcUK and have RMAed 2 because they had the wrong panel in it. Getting me 3rd monitor tomorrow, fingers crossed it will be the right one.

To be fair they have paid for all the delivering/collecting, if they refund me for sending the 2nd monitor back which they said they would.

 

[Phunky]

Well I ordered a 24" monitor from OcUK and have RMAed 2 because they had the wrong panel in it. Getting me 3rd monitor tomorrow, fingers crossed it will be the right one.

To be fair they have paid for all the delivering/collecting, if they refund me for sending the 2nd monitor back which they said they would.

I ordered the same thing on Thursday last week for delivery on Friday...

It didnt come so rang up and paid another £12 for Saturday delivery...

It came but was a TN Panel...

Rang them up asking bout the RMA and was told they would collect and deliver for Monday...

They collected but have not delivered new one and now saying I wont get it until Thursday.

F**king jokers

 

[dxs]

wow i cant believe there is a thread on this company here. i bought a grapic card from them which didnt work and had hell trying to return it!

 

[JackyBoy]

Some of the stories on here does sound like they have a bit dodgy service, but i bought all my stuff from there apart from the GFX, over £850 worth of stuff and it went through absolutely perfect. To be fair my debit card wouldnt go through online, but phoned up customer services the next day, and they were really helpful and i did it over the phone, and then received it the next day. So it's not all abd from them...unless i suppose you have to return something

 

[Deshman]

So it's not all abd from them...unless i suppose you have to return something

Well that's it like; they're happy enough to let you spend your money but if it comes to spending theirs - that's when you have trouble.

 

[JN]

Well that's it like; they're happy enough to let you spend your money but if it comes to spending theirs - that's when you have trouble.

Exactly. TBH any retailer can take orders and ship out goods. If they couldn't do that they they'd be shut down and investigated for fraud.

Its the customer services part that I've always found them lacking in. They HATE RMA's and seem to instantly hate you if you mention that three letter word.

Ebuyer on the other hand have been absolutely amazing recently. I've had 5 RMA's with them due to compat issues with graphics cards and not once have they grumbled.

 

[Nick R]

It's always the bigger companies that are the best with RMAs. Dabs may have a really slow website, but if you RMA in the first 6 months, you get the item and the delivery cost refunded as well as it picked up for free, if it's RMAed anytime in the first year then you always get it picked up for free .