Jayz2cents:Unnecessary drama with Mayhems

no that was the shampoo like coolant, Aurora or something
That was it, thanks Mark.
TBH I think Jay has handled the situation well he was never once rude about it nor did he say at the time to anyone don't buy it, and to be attacked personally like he was is just wrong and Mayhem's did the same thing to Tom seems like a bit of a pattern here
And I don't blame Jay for now saying he won't buy it or any other product either and if I used water cooling I wouldn't use or recommend them either
Any company that won't listen to feedback, advice or criticism is doomed in my opinion. Customer care and communication is vital if you want a business to survive in this economic climate, as Jay said they have great products but without that customer service and customer relations it's all fail also with social media being what it is today the hype or flame wars will just escalate.
 
I feel the need to say something here, i've tried to avoid being sucked into a facebook flame war over mayhems although I have enjoyed watching the whole thing unfold!

As you guys know I work for Parvum (a little baby UK based company not dissimilar to Mayhems) and we have lots of watercooled show builds and lots of Mayhems coolant ranging from the standard stuff to pastel and aurora. Some of the rigs have been running the same coolant for 3 years, even the 'not 24/7' original aurora. I seriously doubt any attention was given to the tubing material where flexible was used or cleaning radiators with any particular care. I can say with certainty nobody ever tested or balanced PH levels! But they are all still running without failure, performance hasn't fallen off a cliff to the point where they can't function or components are damaged. I wasn't around when they were filled but in general I would say the coolant is still more or less the colour it started in all of them, pastel reds may have dulled to a slightly raspberry hue but they are definitely still distinctly red way beyond the lifespan expected of any coolant.


Completely independent of Parvum or any endorsement I built my own watercooled rig for the first time 15 months ago, I chose to use all EK nickel/plexi blocks, alphacool radiators and full acrylic tubing. The radiators I cleaned out with regular tap water followed by distilled water just by shaking them about and letting them drain. When it came to coolant I decided to use EK ekoolant blood red premix which I ran for an entire year. Over time it lost a tiny bit of vibrancy but fundamentally looked the same, nothing was stained badly and I was very happy. I rebuilt the rig in a Parvum L1.0 adding two more alphacool rads, admittedly I was working to a tight time frame and may not have been as thorough but attempted to clean them in the same way as before. After making all new tubing I re-assembled the loop, this time with some EK-ZMT tube in the pedestal and filled it with Mayhems X1 blood red premix, it wasn't sponsored but was all OCUK had in stock the week I needed it. Initially it looked great if not better but after only 3 months it turned well towards purple. Since then i've refilled it with EKoolant and I guess I will see how that goes. It may well only do a few months for all I know right now but i'm intrigued to find out.

I don't blame mayhems at all, it was a minor irritance to have to change the coolant, if it's something I have to do every 3 months to keep the rig looking bottle fresh blooed red and 1337 then that's fine. Performance the entire time has been great and now it's back with fresh coolant it looks great again even to my pedantic eyes. And it was probably my fault adding new rads in a rush, hopefully things will settle down and I can get a lot longer life out of the new coolant. I'd be interested to hear a sincere comment from Mick about it but after seeing how some of the rigs go together at work and the endurance of mayhems coolant I expected it to be fine. I mean really it was fine, thousands of people looked at it without passing comment at insomnia, I just knew it didn't look as good as it could do by that point.


Keeping a volume of water opaque vibrant yellow which gets hot and cold daily while still delivering good thermal performance is a tall order and I don't expect the coolant in Lightning to last forever, or for a year even. But when it stops looking totally awesome then I will change it :)

JR
 
I think the key is not the issue with the coolant (if there is one or what causes it) but the attitude of the company which at face value seems pretty poor.
 
He was asking people to send him screenshots of Mayhems bad support yesterday on Twitter so I sent him the link to TTL's subscriber video from 2013 about Orca. Glad he found it helpful as he linked it in the video.
 
I think the key is not the issue with the coolant (if there is one or what causes it) but the attitude of the company which at face value seems pretty poor.

It's a small company and any attack is personal, when somebody griefs you in a video and your not just on a salary being paid to do PR, your the person with the knowledge, skill and perseverance to build the entire company, the response is going to be a little short sighted. I'm not saying that makes it excusable but when it's in response to Jay2cents then it is understandable and if you watch to the end he clearly understands that.

My point was, I don't know why it's a huge issue for jay2cents. If he wants his rig sat there in every video looking great just change the coolant, at worst go, meh only lasted 6 months before I changed, IDK why. Mick, do you know why? Perhaps watercooling on that aesthetic level just isn't for him.

JR
 
It's a small company and any attack is personal, when somebody griefs you in a video and your not just on a salary being paid to do PR, your the person with the knowledge, skill and perseverance to build the entire company, the response is going to be a little short sighted. I'm not saying that makes it excusable but when it's in response to Jay2cents then it is understandable and if you watch to the end he clearly understands that.

My point was, I don't know why it's a huge issue for jay2cents. If he wants his rig sat there in every video looking great just change the coolant, at worst go, meh only lasted 6 months before I changed, IDK why. Mick, do you know why? Perhaps watercooling on that aesthetic level just isn't for him.

JR

Parvum and Mick from Mayhem = two completely different things. I've seen what Parvum do when there is an issue and I've see what Mick does. IE - tells people to go swivel in broken poorly spelled English.
 
Parvum and Mick from Mayhem = two completely different things. I've seen what Parvum do when there is an issue and I've see what Mick does. IE - tells people to go swivel in broken poorly spelled English.

Oh yeah, exactly, we want to say it and tell each other but Mick goes straight in with his business social media accounts. After jayz video this wasn't really a typical 'problem' though, he had tried to help already. Caselabs have made some equally stupid public statements.

I can relate to the problem, how Jay handled it and how Mick did. I think they both stepped out of line and both being such keen keyboard warriors it was inevitably going to end up like this. In a banterous chat it would be fine too, I guess a lot of people just enjoyed the commotion on twitter/facebook. Watching some get rekt is always going to be more entertaining than discussing the actual issue.

JR
 
Hi

Here is a closeup of what is happening in my loop. It is all EK blocks and Radiators. EK DDC Pump and Res config, primochill fittings and PETG Tubing. The red nano is going brown and I see some green specs in one of the tubes near the top LED lights

I ordered some Primochill sysPrep and transparent Red coolant. Waiting on arrival to take it all apart and do over

Brown1.jpg

Brown2.jpg

Brown3.jpg

Brown4.jpg
 
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haven't read every thing but justin if you need a chat just catch me on FB mate or my email-

As an official statment from me ->

I (Mick of Mayhems) sincerely apologise publicly to Jason Langevin (JZ2Cents), Jerry Berg for the out bust on social media. Mayhems support has always strived towards consumer’s satisfaction, however this time I have let the team down. I will relinquish PR and support to our new representative who will now deal all matters pertaining to support and social Media. All social media accounts and Mayhems forum aliases will be handled by our representative whom will introduce them self in the New Year once we have everything in place.
 
haven't read every thing but justin if you need a chat just catch me on FB mate or my email-

As an official statment from me ->

I (Mick of Mayhems) sincerely apologise publicly to Jason Langevin (JZ2Cents), Jerry Berg for the out bust on social media. Mayhems support has always strived towards consumer’s satisfaction, however this time I have let the team down. I will relinquish PR and support to our new representative who will now deal all matters pertaining to support and social Media. All social media accounts and Mayhems forum aliases will be handled by our representative whom will introduce them self in the New Year once we have everything in place.

As I am sure many people will say, this should never have happened. But no person is beyond outbursts and losing their cool. Moving forward and excepting the mistakes made is a great leap in the right direction. I for one use Mayhem fluids and genuinely wish the company well for the future.
 
Jay has posted a new video disassembling one of his GPU blocks. More a howto and he mentions more than once that he doesn't think it's the fluid. Much more conciliatory tone to this video. He also mentions this forum more than once...

www.youtube.com/watch?v=aCSfzzTBl58

Sorry mate.. Pretty sure that is overclock.net and not overclock3d.net...

Actually i could not find any forum users called lilhasselhofer on either but found the post on techpowerup.com.....
http://www.techpowerup.com/forums/threads/unsatisfactory-mayhems-experience-input-requested.199168/

His avatar icon on techpowerup is also similar to the one seen in the new video.

He does however mention ttl and this forum in the previous video.
 
CXZybQoWsAAHIEO.png


Looks like things are good to go. Owner fired himself from PR.

The sad thing is the only thing that started this was Jay said he was done with that particular type of coolant. He never said don't buy it, just he would not use it again.

Also, the coolant was changed twice in three months. He is running two separate loops. The loop with 3 Titan X on them was the one constantly changing color.
 
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