Yeah, was gonna add over the years I`ve seen 100s perhaps 1000s of legitimate players be banned from mmos after the insertion of automated banning processes.
I know u can say "how u know they weren`t cheating?" and to be fair a real large % of actual cheaters do get caught. But networks do do some stange things that appear on logs as cheats - notable speed cheating.
There are ways that u can demonstrate to an online company (if they`re interested) of a `false` cheat in action, things like server crossing does it a whole lot.
That being said, a refined process, and a support line that is human, could pickup the shortfall. Some hosters just won`t want to know tho, if it detects u as a cheat - u`r just banned end-of.