Important sh-s223f firmware update

[gelo2006]

Hello to everybody.

I work at the Samsung Service center for DVD burners.

To avoid that this drive will fail during the usage I recommend

everybody who owns this drive (& the SH-S223Q) to update the firmware of the drive.

The latest version of the firmware is SB02.

This firmware can be downloaded on our website:

samsungodd.com

This firmware will improve the stability of the drive.

I can also send the firmware to you by e-mail.

Please contact me at callcontact3@hanaro.eu and I will send the latest

firmware to you by E-mail.

For any further questions please feel free to contact me as I will be

happy to answer all your questions.

Kind Regards,

Miguel Gelo

Samsung OMS Team,

 

[monkey7]

Somehow I fail to trust this. You ask users to email to some very strange email for support? The site does seem to be solid though.

I'm sorry if my lack of trust is misplaced.

 

[AntiHeroUK]

I was also a bit skeptical of the email address provided.

However I had a look at http://hanaro.eu/ and it's an After Sales Services provider amongst other things. Perhaps they provide After Sales support for Samsung?

 

[gelo2006]

This is a serious issue.

I'm not asking the owners of these models to e-mail me, I'm just offering my support with the help of e-mail if the users prefer this.

I work for Hanaro which is based in the Netherlands and is the service center for Samsung optical disk drive's.

Anyways I strongly recommend everybody to update the firmware of the SH-S223F and SH-S223Q.

There are some firmware issue's with the earlier versions which can result in a defective drive.

To avoid this to happen please update to firmware version SB02.

As I wrote in my earlier post this firmware version can also be download on the Samsung website: samsungodd.com

We are taking the replies and questions of our customers very serious that's why I added my e-mail adress, so that I can offer personal support to our customers regarding this issue, and any other issues which our customers may have with any of the Samsung writers available.

I want to thank the people who are behind this forum for giving us the change to post this message in order to give the best possible support to all our users.

 

[AntiHeroUK]

Thank you for offering your support Miguel Gelo. It is good to see After Sales support that goes a little further

 

[monkey7]

Okay I believe you Thanks for the heads up, I appreciate Samsung providing good aftersales, even on their ODD's.