Going from Asus to Gigayte for good reasons

[mayhem]

Well I've been running a ASUS SABERTOOTH X58 for a few months in my main test rig. In that time (6 Months approx or less) not only have i lost all the USB's and yes i mean ALL of them. I have all so lost 4 of the the 6 DDR 3 slots, the GPU PCI Express slot has flaked out and to top it all off ASUS has refused the RMA due to there being no serial number on the motherboard. Why is there no serial on the motherboard you may ask well ASUS in there infinite winsome never put one on it the bloody idiots and its on the Motherboard box which i dis-guarded a while back.

So after many emails back and forth and being told on emails how to suck eggs by Asus Support (whom are pathetic) and lots of photographs proving this peace of crap not only did not have a serial number but was all so still in warranty they have still refused me a RMA. Asus support is shockingly bad and has gone down the rather big slope and landed in a pile of excrement.

I suggest any one buying into Asus Hype and marketing bullshit either keep you boxes well and safe or avoid buying a Asus products as there back up support is well bellow par and there staff are just a bunch of morons.

Any way moving on in comes Gigabyte to the rescue. Seeing our dilemma they have offered to replace our test kit with Gigabyte equivalents so that we may peruse and carry on testing because right at this moment in time were a little stuck. This all happened in less than 12 hours. We said we only needed low end boards and equipment but will generate as much heat on them as possible due to our our testing requirement's which need to push our liquids and some of our undisclosed products to the limits of thermal efficancy.

Gigabyte are sending us replacements on Monday which should be with us on Wednesday with what i could only describe as gob smackingly good equipment and not once have they asked for any thing from us in return for doing this.

They are sending Mayhem's a G1 Sniper and 990 UD7

Ill post pics and info on them once they arrive

 

[Azurite]

I think i had serial stickers on my previouse Asus mobos, so its odd that yours didnt have one. Anyways, it is bad to hear about this kinda suport from asus. Sounds like you been talking to the wrong person.

I always keep the box, incase of sale, but its nice to know about this issue. Im Trying gigabytes MB with SB-E and im really exited about it.

 

[mayhem]

Yeh it annoyed me some thing chronic as you don't normally check MBs have serial nos on them when you fit it.

asus support though is really bad. don't what to even bother dealing with them ever again.

 

[fcb]

You know, some customers of ours have complained about similar issues with Asus. It's on and off sometimes, but at least 95% of the time we do get the RMAs in for the customers. Motherboards all come standard with a sticker on them with the serial number and such information. It shouldn't be much of a problem as long as you still have the product boxes.

Gigabyte has great products, but I haven't had to do any RMAs myself or for customers so I can't really comment about their service.

Can't wait to see some pictures of your test system after you get everything running.

 

[mayhem]

Yeh really annoyed with them. i didn't use our name (or ref to any web sites or any thing i've done in the past or the fact i would consider my self a bloody good technical support annalist) just as a regular customer . If i showed you the email and responses they sent me you would be surprised esp when the initial email was approx 2 pages long of fixes i have tried to get the MB up and running again properly.

There inept attitude is no excuse.

They may hand over OC3D plenty of gob smacking hardware but they fail at support. if they cannot support there product then that's 1/2 the battle lost before they even start.

They really need to get there act into gear and if i was working for them id be in that office Monday morning either re training there staff or teaching them what good technical support is. In this time of rescission all belts are pulled tight but it only takes a few bad apples in there support team to bring the rest of the group down.

 

[fcb]

Yeh really annoyed with them. i didn't use our name (or ref to any web sites or any thing i've done in the past or the fact i would consider my self a bloody good technical support annalist) just as a regular customer . If i showed you the email and responses they sent me you would be surprised esp when the initial email was approx 2 pages long of fixes i have tried to get the MB up and running again properly.

There inept attitude is no excuse.

They may hand over OC3D plenty of gob smacking hardware but they fail at support. if they cannot support there product then that's 1/2 the battle lost before they even start.

They really need to get there act into gear and if i was working for them id be in that office Monday morning either re training there staff or teaching them what good technical support is. In this time of rescission all belts are pulled tight but it only takes a few bad apples in there support team to bring the rest of the group down.

Yup, I know what you mean. If you've tried talking with their tech support over the phone, that's a totally different story. Oh man, you don't even want to go there. I was so tired from explaining to them what went wrong with the components (LCD, motherboards) and by the time I went home I had a pretty bad migrane. Even so, it hasn't put me off from using Asus products.

Some people say Gigabyte has worse driver support compared with Asus, but I've been using Gigabyte for a long time and haven't had any frustrations with their drivers yet. Although their BIOS updates are sometimes wonky, they do get it fixed eventually. Well I guess Gigabyte is how I roll.

 

[equk]

Sounds like a good idea to steer clear of Asus.

It's just a shame there's so many Asus fanboys around who buy into their marketing stuff.

 

[marsey99]

i had a ball ache of a time with scan and asus over a board with a dead nic :/

gigabyte have been great, best rma i have ever had was with this p45 ud3r as the guy testing it was mailing me as he was testing/fixing it so he could replicate my issues. sent me pictures of it on the bench too