G.skill TridentX

[Moriarty]

Hey guys,

Bit of advice,

Got some G.skill tridentx and the heat sink fell off during a house move. It was "safely" installed in the PC at the time and only happened after placing the PC on the floor during setting it up.

Basically the thermal pad has lost its stickiness what's the best replacement material I can get to do the job?

I guessed some 100 x 20 x 0.5 thermal pad or tape but just being over cautious.

Disappointed with G.Skill Customer Service, who simply sent me a Generic warranty reply

Thanks in advance.

Mart

 

[Kushiro]

Sorry but could you post what G.Skill said in their reply? As this sort of issue should be covered by them, and these modules come with lifetime warranty if I remember correctly.

 

[Moriarty]

There exact replay as follows:

"Dear Customer,

please check out our warranty policy as follow:

Warranty Exclusions

G.SKILL warranty does not apply to any G.SKILL product on which original
identification information or warranty stickers have been altered, defaced,
or removed. G.SKILL warranty also does not cover any product with damage
that result from accident, misuse, neglect, abnormal mechanical or
environmental conditions, natural disasters, unauthorized disassembly or
modifications, improper installation or assembly, removal or reassembly of
heat spreader, improper packaging or handling, insufficient or excessive
electrical supply. G.SKILL warranty is also void under the following
conditions: missing, damaged, or bent pins; missing, detached, or loose
chips; damaged or missing connectors; damaged, detached, or missing casing
or heat spreaders.
Best Regards
http://www.gskill.com/en/warranty


Tech Support Team
F.A.E
G.SKILL international"

And the heat sink simply fell off due to losing adhesion on the thermal tape.

Mart

 

[Moriarty]

Had a second reply basically telling me the same in a polite personal fashion.
Very disappointed with G.Skill!!

So if its possible to recommend me some thermal tape/pads I would be grateful!

they are about 120 x 20 mm and I guess the thinner the better?

Mart