cant re-setup my nas on a new network

[dacons]

[font=Verdana, Tahoma, Arial]Ok so I recently donated my old PC to my mum when I moved in with the GF but im having issues with my Nas its a Thecus N3200XXX basically I cant set it up on my new network the setup wizard cant detect it nor can I access the web client ive had it plug into the router my laptop and the GF laptop ive done a factory reset ie hold reset down for 5 secs but nothing ive alternated wires but to no avail im totally stumped ive got all my music all my films and photos not to mention important documents and i cant access them so id appreciate any advice.[/font][font=Verdana, Tahoma, Arial]

Both lappys are running vista 32bit [/font][font=Verdana, Tahoma, Arial]

Ive also now tried adjusting the registry[/font]

 

[jimbojames]

Slow down...

Was it on a fixed ip? If so - is your gf's subnet different to you old one?

What subnet does it get reset to when you do a factory restore - is this different to your gf's?

 

[dacons]

Yeah never changed the factory setting so fixed to 192.168 id asume her laptop is on the same also ive tried my laptop and that has the same issue.

Im a bit of a novice with networks and it was last setup with Win 7 which seems to be quite different to vista

 

[jimbojames]

192.168.x.x isn't specific enough with the usual 255.255.255.0 subnet mask (I'll spare you the boring network reasons), you will need to find out the 3rd goups of numbers.

It looks like Thecus use 192.168.1.x subnet as standard and if your GF's network is anything other that this (e.g. 192.168.0.x or 172.17.14.x etc etc), it can be very dificult to comminucate with it.

First off, on your GFs laptop, what IP does it pick up from DHCP? You can find this by going:

start > run (or windows key and 'r')

Type 'cmd' then press [enter]

now type 'ipconfig' and press [enter] again

You will now get something in the command window like this:

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix  . :

IPv4 Address. . . . . . . . . . . : 192.168.0.127

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

IPV4 is the IP address - what is your GF's IP?

Let me know and we'll take it from there.

 

[dacons]

its 192.168.0.4 so the 0 should be a 1 ok what now and thanks for helping ive plastered numerous forums and noone can be bothered.

 

[jimbojames]

I think there is the problem - on a 255.255.255.0 subnet, only IPs in the same range can talk to each other so 192.168.0.x wont talk to 192.168.1.x (unless you use routing between 2 subnets but 99.99% of home networks wont be set up like this).

Here is what I think you should do.

Go in to your network settings on your GF's or your computer and make the following changes to the IPV4 settings:

1. Change 'obtain an IP address automatically' to 'use these settings'
   
2. Set the IP address to 192.168.1.222
   
3. Set the subnet to 255.255.255.0
   
4. Set the gateway IP to 192.168.1.254
   
5. Change 'obtain DNS server address automatically' to 'use the following DNS server addresses'
   
6. Set the DNS server to 192.168.1.254
   

When you have done this, you will loose internet connectivity for the PC you are on but assuming that your NAS is plugged in and connected to the network, open a web browser and in the address bar at the top, type in http://192.168.1.1 and press [enter]

You should (fingers crossed) get the web page for your NAS show up. If that happens, go in to the settings and change the IP address to 'get from DHCP' (not sure on the wording for the Thecus but it will be similar), save and reboot it.

Now go back to the network settings for the PC you are on and set the following back:

1. Change to 'obtain an IP address automatically'
   
2. Change to 'obtain DNS server address automatically'
   

You will now have internet again and you should be able to use the Thecus utility to find the NAS.

I'm pretty sure this is the issue (I install way more complex business networks for a living) so let me know how you get on.

PS no worries on the help, been in pickles myself and know what it feels like.

 

[dacons]

You are a total legend im doing the happy dance right now

thanks I ow you one

 

[jimbojames]

Bingo - glad its sorted!