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  #1  
Old 11-01-10, 01:03 PM
Curtis Curtis is offline
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DDCXPSC Res CRACKED!!

Hi all,

Here's the deal, I bought the XPSC res along with the DDC pump itself. The company i bought it from offer to build it for 99p, As I wanted to speed up the build as much as I could, i included this in the basket. BIG MISTAKE!

I installed it with no visible problems, it was running perfectly for about 2 weeks until i noticed a HUGE puddle of the distilled liquid on my desk! at closer inspection i noticed a hairline crack occurring at the base of the res.

To make this short and sweet, I have used some fuse tape to temporally slow the leak down. My attempt seems tobe failing as the crack is increasing in size and i am running out of distilled water. I have ordered a new res and coolant and expect it tomorrow.

I would like to know if i am entitled to a refund from the company i bought the res from if i send it back.

Hope to hear from someone, Thanks all!

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  #2  
Old 11-01-10, 02:01 PM
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tinytomlogan tinytomlogan is offline
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Id contact them and see what they say, technically it could be argued that you did it so its really down to the company involved
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  #3  
Old 11-01-10, 06:31 PM
killablade killablade is offline
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Quote:
Originally Posted by name='Curtis'
Hi all,

Here's the deal, I bought the XPSC res along with the DDC pump itself. The company i bought it from offer to build it for 99p, As I wanted to speed up the build as much as I could, i included this in the basket. BIG MISTAKE!

I installed it with no visible problems, it was running perfectly for about 2 weeks until i noticed a HUGE puddle of the distilled liquid on my desk! at closer inspection i noticed a hairline crack occurring at the base of the res.

To make this short and sweet, I have used some fuse tape to temporally slow the leak down. My attempt seems tobe failing as the crack is increasing in size and i am running out of distilled water. I have ordered a new res and coolant and expect it tomorrow.

I would like to know if i am entitled to a refund from the company i bought the res from if i send it back.

Hope to hear from someone, Thanks all!
Woah that really sucks!

If the company is any good they will give you a refund, I mean.. it's pretty obvious that you didn't break it cuz stuff like this can kill a computer fairly easily
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  #4  
Old 12-01-10, 01:35 AM
biscuitboy biscuitboy is offline
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I would obviously stress to the company that the Res-top came pre-assembled and you would have no reason to remove / refit the top in the time you have had it. I would be very suprised if they argued with you, as a crack like that would normally occur during fitting....

(unless, the crack occurred near the barb or fitting at the base? If so, did you fit it yourself? May be on a sticky wicket there.)

Get intouch with them nevertheless and see what that say.
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Old 13-01-10, 10:39 PM
m0o0oeh m0o0oeh is offline
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Quote:
Originally Posted by name='biscuitboy'
I would obviously stress to the company that the Res-top came pre-assembled and you would have no reason to remove / refit the top in the time you have had it. I would be very suprised if they argued with you, as a crack like that would normally occur during fitting....

(unless, the crack occurred near the barb or fitting at the base? If so, did you fit it yourself? May be on a sticky wicket there.)

Get intouch with them nevertheless and see what that say.
What biscuitboy said - hard lines about the res man, hope this gets resolved for you soon!
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  #6  
Old 14-01-10, 05:28 AM
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mayhem mayhem is offline
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wow they must have over tightend that bugger.
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  #7  
Old 15-01-10, 08:52 PM
Curtis Curtis is offline
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First and foremost, Thanks everyone for your comments and suggestions.

Second of all, I just bought another another res and tbh, i don't think i will be returning it as i cba with all the trouble of convincing them it was not my fault, and also the fact that i will most likely receive a replacement that i have no need for now.

I also think the res was a second hand one anyway as the top of the res was cracked amongst other areas and i did not recive the full contents expected from a new purchase. I can definitely say this matter has taunted my respect and loyalty for the company and it is unlikely i will ever be shopping with them again.
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  #8  
Old 18-02-10, 09:23 AM
oc_masta oc_masta is offline
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are we allowed to know the 'company', for the benefit of everyone.

id personally find it nice to know.
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  #9  
Old 18-02-10, 04:42 PM
Curtis Curtis is offline
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Quote:
Originally Posted by name='oc_masta'
are we allowed to know the 'company', for the benefit of everyone.

id personally find it nice to know.
Personally, I'd love to but i wound need confirmation from an admin (i don't wanna risk being banned )
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  #10  
Old 19-02-10, 01:13 AM
Epicpccases Epicpccases is offline
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Sometimes they will crack if you screw them in too hard.
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