XFX Terrible RMA service

[Jason04r]

7/6/08- Requested support for faulty 780i Motherboard

11/06/08 - Reply telling me to send back to the reseller

11/06/08 - Reply saying shop is closed , brought in closing down sale

13/06/08 - Reply Check the motherboard etc for shortages

14/06/08 - Reply saying motherboard is deaded does not work

17/06/08 - Reply DOA Send back to Reseller

23/06/08 - Reply Reseller should replace the board, XFX does not replace mobos

23/06/08 - Spoken to Matt at XFX and arrange for something to be arranged

27/06/08 - Agreed Replacement of Motherboard

4/07/08 - Motherboard received and tech looking at it

22/07/08 - STILL looking at my motherboard!

WTF is going on? 2 months for a replacement , I send another email on the 25/07/08 to see how it was going and now reply from then. Terrible or what?

Extremely unhappy with XFX, i have so many products of XFX its unreal.

What can i do ?

 

[Hassan]

This is what normally happens when a shop closes. Causes mayhem on the warranty.

 

[!TIMMY!]

This is the oposite experience my bro went through. He RMAed his 7800GT in America, and then moved to the UK, and XFX in the UK sent him a new 8600GTS.

Chase them up and hassle them.

 

[PP Mguire]

The warranty in the US is alot diff than the UK. Over here he have the double lifetime warranty but over there you guys dont. The other forums i go to is the home of the American XFX tech support and we alot of problems with UKers complaining to us.

 

[Jason04r]

Well,

After a phone call to Matt in XFX, Suddenly they have tested the motherboard and its faulty ( Taken 1 month to do so ) . Awaiting on stock to arrive to send the new motherboard.

So i guess its another 1 month wait!

Keep you all updated

Jay

 

[PP Mguire]

That really blows

 

[Silentsnake]

Damn man im sorry to hear bout ur situation!

ive never experienced satisfactory warrenty/return only in costco

it took me 1year 3months to try and sort a return or repair of a computer i bought from mesh computers and this didnt give a crap until i sent a court case date

but keep us up to date