SuB
The Webmaster
I am a Access Planner for Virgin Media, planning Business Installs for Business Broadband of up to 10Gbp/s, also sometimes new residential builds.
Basically I plan the civils routes, cable routes, cabinet locations based on distance from Hubsites, residential houses and then what kit will be installed at the customers site for Business installs.
It wasn't a bad job, Monday to Friday 8am till 4pm and overtime is available but the wages are abit poor and so are, the performance reviews each year but then they took the key part of our role away from us and passed it off to Contractors, which has made the job really boring and a challenge to want to do each day.
New starters in my job earn £25,300, and thanks to the pathetic performance reviews over the last 4 years of me working there, up until this year I was always below the minimum but this year I got bumped up to the minimum, and now I earn the same amount each year as those who have no experience and who have just started the job, and then I have to help to train them up.
Needless to say I am looking at going to night college to get some qualifications and then I will be looking for a new job, where you get treated better as Virgin Media is not a company I would recommend people to work for.
Couple questions
1) any secrets I (as a VM customer) should know to get better/any decent service?
2) I got offered the 152MB upgrade.. but i have to 'request' it.. every other speed upgrade I know of was automatic, does that 'request' put me at the start of another contract for 12 months?
3) If I go for the upgrade, and, as happened when they bumped speeds to 120MB for free, the line quality goes completely to shit, and my ping is fucked again, can I go back to what I am on now and it not be fucked? lol
Sorry if none of that is at your level of whatever you're at, but I'm sick of waiting in queues on their phone/online chat service to find out...