To good to be true????

Not really an update had this email today

Dear Lee,

thanks a lot for your efforts.

We will await your return. Of course, we will keep you informed in this respect.

Kind regards

Rebecca Hoffmann

I've returned the board so just waiting for them to sort out the replacement.
 
Update.......

Rebecca is no longer responding, I'm now dealing with someone called henner.

Response after receiving returned Item.

"Dear

we have received your return in best condition.

Due to an EAN error we are unfortunately not able to deliver the ordered article.

We are sending our offers to Amazon, according to special EAN number. Amazon has to assign them to the right articles. In this case they have assigned the article wrongly. Therefore this error has occured.

Is there perhaps another article which could be suitable?

Perhaps you will find an object of your liking in the same price range (regardless of which product group) from our shop www.amazon.co.uk/avides

If you find something interesting please let us know directly by mail at [e-mail address removed] so that we can amend your data accordingly.

If you don't find an alternative product, we would refund the money via Amazon immediately.

Sorry for this error. We hope to meet your understanding in this respect.

Kind regards,

Henner Griebel

AVIDES Media AG

Helpdesk"

Thought they would pull this, not sure Amazon would be too impressed at being blamed.

My response

"Dear Henner,

Your response in unsatisfactory on several key points.

Firstly to blame Amazon for an EAN error which you created by placing a sticker (for which I have photographic evidence) stating the EAN of a Maximus IV Extreme-Z motherboard over the original manufacturers sticker can't be blamed upon Amazon, Amazon never had the device in their possession and I'm sure would be quite aggreived to be blamed in this case.

Secondly I do not believe that Amazon have any involvement in setting item pricing and in this particular case, you priced the board at £219 (high end motherboard bracket) where the market value for the P8Z68-V Pro board is more in the £140-150 (mid range) region.

If I were to select another device then it would not be of equivalent price it would be of equivalent performance and the only item you list which would meet this requirement would be the Maximus IV Extreme REV 3.0 although this is also missing some functionality of the device I ordered.

Regards

Lee Carroll"

See what the response to that is, I was going to try for the MSI Big Bang 1366 but I don't have a processor to stick in it.

Cheers

Lee
 
All I'm going to add at this point is if you want to get anywhere you have to speak to the right people. Looks like henner laid a brick and passed my last message on to Rebecca.

"Good morning,

I am so sorry for this misunderstanding.

I've just ordered the correct item for you.

Kind regards

Rebecca Hoffmann

AVIDES Media AG

Customerservice"

Cheers

Lee
 
So it looks like it's sorted for ya then
smile.gif
. What a hassle!!
 
Not counting chickens. Hopefully Rebecca will be true to her word, I've had no reason to doubt her responses so far.
 
Got a shipping notice and an invoice tonight saying that my maximus extreme-z is shipped. Will post pictures when it arrives.

Cheers

Lee
 
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