Thermalright HR-03 padding may cause damage!!

[equk]

"NOTE: IMPORTANT INFORMATION UPDATE REGARDING HR-03 ACCESORRIES:

Some concerns were expressed by our users in regards to the application of the rubber cushion padding preventing a full contact between the heatsink and the GPU, in the case of GPU metal bracket not being present.Please note that cushion padding is not a necessity as no VGA card manufacturer includes it in their stock heatsink cooling system. The cushion padding was included by Thermalright only as an optional accessory for VGA cards that come without the GPU metal bracket.The original “white-colored “padding

provided by Thermalright was later found to be overly thick and thus preventing a full contact between theheatsink base and the GPU as previously mentioned. In sequence, we strongly urge consumers NOT TO

USE THE “WHITE”CUSHION PAD! For those who have already made the purchase for the HR-03 and still feel the need for padding, please contact your authorized Thermalright dealer or directly contact us at support@thermalright.com for a free, improved BLACK-colored cushion padding. Thank you."

http://www.thermalright.com/product_default.htm

N1 it is a shim then.

I'm still amazed that people have fitted this to their cards without checking contact. Also don't most GPU's already have shims (which are the right height) attached??

It does prove what I said above tho, their should be a law where only qualified engineers can order and install components. Even if it was only to protect warranty.

 

[the_doc735]

In the end, from what I have just read on this thread.

I don't believe the cooler was the porblem... Maybe your PSU just when KA BOom and sent a serge through the system?

Unlucky matey.. Its happened to alot of us..

Could be?

 

[the_doc735]

Good Idea! Check what the store said was "Shagged" Becasue they are tring to get as much cash out of use as posable.

This is why I build my own PCs!

Yes I know about shops and their 'policies'.

My local shop have not only plenty of other equipment to plug my components into but also have plenty of test gizmos e.g. memory testers, PSU testers, mainboard testers etc etc.

They have a good reputation too! thank god! :worship:

 

[the_doc735]

I doubt the PSU blew up because of the gfx card.

Also have you checked if the compound makes proper contact yourself?

Seems like they are trying to make money out of you. Also as the PSU blew, just send all the components back under warranty.

Anyone have an image or info on what this cushion thing is? sounds dodgy to me

well the paste was flattened!

 

[equk]

well the paste was flattened!

Sounds like the PSU just blew then.

Unrelated to the graphics card.

But just RMA everything you can.

PSU blowouts are pretty bad, altho not as bad now with ATX as the old AT PSU's

 

[the_doc735]

How did he test your parts?

with tester gizmos and against other components on a test bed

 

[the_doc735]

I meant maybe the PSU just died.. Age?

everything was brand new

 

[equk]

This thread is pure comedy tbh

 

[Ham]

My M12 was new and yet im sitting here on my 2nd system as it royaly boned my c2d rig.

Just cos a psu is new dosn't mean its not a component murdering nutcase.

*glares at boxed up m12*

 

[the_doc735]

N1 it is a shim then.

I'm still amazed that people have fitted this to their cards without checking contact. Also don't most GPU's already have shims (which are the right height) attached??

It does prove what I said above tho, their should be a law where only qualified engineers can order and install components. Even if it was only to protect warranty.

shim?

"NO!" most GPU's DO NOT already have 'shims'! [cushions]

Most so called engineers that I have encountered actually know less about it than me! I usually end up explaining things to them!

And they often do 'second rate' shoddy workmanship too!

But I know a good shop when I see one, I've seen enough cowboys to know the difference by now!

 

[the_doc735]

My M12 was new and yet im sitting here on my 2nd system as it royaly boned my c2d rig.

Just cos a psu is new dosn't mean its not a component murdering nutcase.

*glares at boxed up m12*

true!

 

[Ham]

ok also please stop double posting, we have a multi quote and edit buttons for a reason.

 

[PV5150]

Thermalright should have made the issue clear with an official memo to all resellers. Did you get the 6-pin adaptor for your 7600GT?

If you are going to quote me Sir, pls quote me correctly. You adjusted it to make it seem like I said Thermalright should have...when in actual fact I said perhaps! (as in, it is entirely at their discretion whether they do so or not, but to alleviate problems it would have been helpful).

6 pin adaptor? please explain? thanks!

I have looked at your public profile and noticed that you have an ASUS P5B motherboard, which uses an PCI-e slot instead of the old AGP one. So, your 7600GT would be a PCI-e version. If you take a look at Thermalright's website for their HR-03, they have a video card compatibility list right here. If you cast your eyes down to the 7600's you'll see both the AGP and PCI-e listed, but it says that you needed an 6-hole adaptor kit which looks like this -

Did you get this/ use it to install your HR-03? If not, I'm not surprised that the heatsink didn't make contact properly with the GPU core.

As far as your other problems are concerned, they certainly sound a little iffy. As members have stated before me, I'd suggest looking at your PSU as the possible cause. Regardless, I hope that you get everything sorted without too much hassle. I know what a pain it can be.

Further, please refrain from making multiple posts in succession; if you think of something else to say simply use the edit button below your post.

Regards

PV

 

[equk]

shim?

"NO!" most GPU's DO NOT already have 'shims'! [cushions]

That's wierd cos I have seen loads of GPU's with shims in my experience (computer engineer since 1995)

This thread is 100% comedy due to the fact you seem to think you know loads and yet what you have said proves otherwise: You took it to somewhere to get it tested, You put the shim + heatsink on without checking contact, you didn't know what the 6pin adapter was, for some reason the thread was started saying about the GPU heatsink and yet it turned out there was no power in the system at all? (in your vast knowledge you didn't think it was the PSU?)

The thread could go on and on, with all the single word replies tbh

 

[Toxcity]

That's wierd cos I have seen loads of GPU's with shims in my experience (computer engineer since 1995)

This thread is 100% comedy due to the fact you seem to think you know loads and yet what you have said proves otherwise: You took it to somewhere to get it tested, You put the shim + heatsink on without checking contact, you didn't know what the 6pin adapter was, for some reason the thread was started saying about the GPU heatsink and yet it turned out there was no power in the system at all? (in your vast knowledge you didn't think it was the PSU?)

The thread could go on and on, with all the single word replies tbh

Stop being rude!

We have figured that he is maybe abit behind. But we are here to help. Not hinder.

 

[llwyd]

Ok lets stop the nastiness and keep it on topic or the thread will be closed

 

[equk]

GPU Shim:

There is a metal square called a shim that sits around the gpu that the heatsink sits on. This shim is usually slightly higher than the gpu surface.

There is a good article on removing them with good pics on overclockers.com

 

[the_doc735]

GPU Shim:

There is a metal square called a shim that sits around the gpu that the heatsink sits on. This shim is usually slightly higher than the gpu surface.

There is a good article on removing them with good pics on overclockers.com

why remove it?

 

[equk]

why remove it?

Some people say the heatsink makes beter contact with no shim, altho it obviously increases the risk of crushing the core

Also in the case of that article you can cut part of it for a thermal probe to be placed near the core.

 

[the_doc735]

contact made!

If you are going to quote me Sir, pls quote me correctly. You adjusted it to make it seem like I said Thermalright should have...when in actual fact I said perhaps! (as in, it is entirely at their discretion whether they do so or not, but to alleviate problems it would have been helpful).

I have looked at your public profile and noticed that you have an ASUS P5B motherboard, which uses an PCI-e slot instead of the old AGP one. So, your 7600GT would be a PCI-e version. If you take a look at Thermalright's website for their HR-03, they have a video card compatibility list right here. If you cast your eyes down to the 7600's you'll see both the AGP and PCI-e listed, but it says that you needed an 6-hole adaptor kit which looks like this -

Did you get this/ use it to install your HR-03? If not, I'm not surprised that the heatsink didn't make contact properly with the GPU core.

As far as your other problems are concerned, they certainly sound a little iffy. As members have stated before me, I'd suggest looking at your PSU as the possible cause. Regardless, I hope that you get everything sorted without too much hassle. I know what a pain it can be.

Further, please refrain from making multiple posts in succession; if you think of something else to say simply use the edit button below your post.

Regards

PV

Many thanks for that!

No , I didn't use the 6 leg adapter because it is identical to the four leg adapter excepting for those two extra legs. The two extra legs would not have been adjacent to any of the holes in the GRX card! The paste was flattened out when screwed down by the way!