I'm really saddened to have to write this post but I feel a must to protect all of you against Mushkins support services.
As you may know Mushkin sells in the UK on a number of ecommerce sites including Aria. There RAM comes with a 10 year warranty so you can expect them to stand behind their memory right? wrong.
I bought RAM in March 2012, 8 sticks of Redline Ridgebacks (8 x 4GB.). This was two kits of 4 x 4GB each. I got these from Aria.
Several months ago my computer started to crash randomly so I tested everything and it turned out to be one of my RAM sticks had gone bad.
No big deal right? I check the warranty on Aria's website but it's now passed the 1 year purchase date so Aria's automated system tells me to contact Mushkin instead.
So I do that I contact Mushkin and this is what happens:
1. Day one, I contact them tell them one stick is bad.
2. There ticket system is broken so I don't get an email to tell me they've responded to my ticket and I do not receive a ticket number to view my own ticket on their website.
3. I find one of their moderators on their forums and ask him to look in to the situation, he finds my ticket number and sends it to me, apolagizes that their email system is down (This is almost 2 months ago, it is STILL down to this day!)
4. I login, see they've offered me an RMA but there's a problem. They only have THREE sticks available that they can send me, I have a kit of 8. So their offer is as follows: Have one stick replaced identical to the sticks I already have or send them all 8 of my sticks and take a DOWNGRADE to lower specced memory. I have 1866MHz 1.5v - I was offered 1600MHz 1.65v
5. I decline the "all swap" and go with just a single stick swap.
6. I send them my stick, a week later I receive a replacement.
7. The replacement is the wrong stick. It has a completely different heatsink to mine, the colour is different the shape is different. I gave them my sticks ID number so they knew exactly what stick I needed and still sent the wrong one.
8. I contact them, they request the stick back, I send it back.
9. I receive back a second stick, this time it's the correct colour and heatsink design but it's completely broken. The gold pins are worn as if it has been inserted in to a motherboard at least 30+ times, two gold pins are broken off and the corner of the RAM Modules PCB is smashed off. None of the broken pieces are inside the plastic casing and so this damage all occurred before it was shipped to me.
So here we are, thus far I've spent about £25 shipping memory back and forth with Mushkin. They keep telling me they will reimburse me for shipping costs and I keep asking them what details they need to do that but I get no answer.
Now they want me to send this faulty stick back that's gonna be another £11.40 or so.
This company is an absolute joke. They don't hold enough replacement modules to do replacements just 16 months after purchase, they don't know what module you even have when you send them their own product codes and they send out extremely abused and broken modules as exchanges.
Stay clear of these jokers, seriously.
I'm including two pictures of the most recent replacement module they sent me. This has not even been inserted in to my computer because I have no idea what will happen if I did:
(First pic, PCB damage, 2nd pic, centre has gold pin damage)
As you may know Mushkin sells in the UK on a number of ecommerce sites including Aria. There RAM comes with a 10 year warranty so you can expect them to stand behind their memory right? wrong.
I bought RAM in March 2012, 8 sticks of Redline Ridgebacks (8 x 4GB.). This was two kits of 4 x 4GB each. I got these from Aria.
Several months ago my computer started to crash randomly so I tested everything and it turned out to be one of my RAM sticks had gone bad.
No big deal right? I check the warranty on Aria's website but it's now passed the 1 year purchase date so Aria's automated system tells me to contact Mushkin instead.
So I do that I contact Mushkin and this is what happens:
1. Day one, I contact them tell them one stick is bad.
2. There ticket system is broken so I don't get an email to tell me they've responded to my ticket and I do not receive a ticket number to view my own ticket on their website.
3. I find one of their moderators on their forums and ask him to look in to the situation, he finds my ticket number and sends it to me, apolagizes that their email system is down (This is almost 2 months ago, it is STILL down to this day!)
4. I login, see they've offered me an RMA but there's a problem. They only have THREE sticks available that they can send me, I have a kit of 8. So their offer is as follows: Have one stick replaced identical to the sticks I already have or send them all 8 of my sticks and take a DOWNGRADE to lower specced memory. I have 1866MHz 1.5v - I was offered 1600MHz 1.65v
5. I decline the "all swap" and go with just a single stick swap.
6. I send them my stick, a week later I receive a replacement.
7. The replacement is the wrong stick. It has a completely different heatsink to mine, the colour is different the shape is different. I gave them my sticks ID number so they knew exactly what stick I needed and still sent the wrong one.
8. I contact them, they request the stick back, I send it back.
9. I receive back a second stick, this time it's the correct colour and heatsink design but it's completely broken. The gold pins are worn as if it has been inserted in to a motherboard at least 30+ times, two gold pins are broken off and the corner of the RAM Modules PCB is smashed off. None of the broken pieces are inside the plastic casing and so this damage all occurred before it was shipped to me.
So here we are, thus far I've spent about £25 shipping memory back and forth with Mushkin. They keep telling me they will reimburse me for shipping costs and I keep asking them what details they need to do that but I get no answer.
Now they want me to send this faulty stick back that's gonna be another £11.40 or so.
This company is an absolute joke. They don't hold enough replacement modules to do replacements just 16 months after purchase, they don't know what module you even have when you send them their own product codes and they send out extremely abused and broken modules as exchanges.
Stay clear of these jokers, seriously.
I'm including two pictures of the most recent replacement module they sent me. This has not even been inserted in to my computer because I have no idea what will happen if I did:
(First pic, PCB damage, 2nd pic, centre has gold pin damage)
