Hey guys,
A good amount of you may know me. My name is Rob and I am part of the product development team at NZXT. It is not unimaginable for some people to dislike our cases, so by no means am I "butthurt" by these comments. Like other manufacturers, we use a good amount of plastic. As far as to how flimsy and crappy it is I personally do not believe us to be terribly low on the spectrum of quality. For the claim that our cases are cheap and made with "flimsy thin metal", I implore you to take a pair of calipers to our steel and our competitors and specifically to the Switch 810, compare the chassis design.
@Malarky13, I am sorry for all the troubles you have experienced with the Phantom 410. I assure you these are far from normal, but we are absolutely listening and we will be notifying the factory about this regardless if it was a shipping issue. If you need any further assistance, please do not hesitate to contact XNine here on the forums or send me an email directly
Rob.Teller@nzxt.com.
@Everyone else, I'd love to hear your comments, suggestions, and experiences, good and bad.
-Rob Teller