Props to scan.co.uk AGAIN!!!

[JN]

These guys have just amazed the pants off me!

My Wavemaster case arrived at Kustom with a few small imperfections in the paintwork.

I contacted scan to request an RMA, told them what was wrong, and this is their reply:

"As the replacement case is required quickly, I can arrange for the damaged case to be collected for a refund to be issued.

I can authorise free of charge carriage for you to reorder the replacement case."

Ok so lets recap, they are going to COLLECT the faulty case, give me a REFUND, and give me FREE SHIPPING on the new case that i choose from them. Amazing.

 

[FragTek]

Thats good shit, go SCAN!

 

[FarFarAway]

Mefinks SCAN are the awesomeness in the whole world

Does this mean I get maa watercooling

 

[Tec]

Yea they are great , they will do anything in their power to please the customer.

 

[chudley]

I remember when it wasn't so. From all the posts I have read it seems they have pulled their fingers out massively, well done Scan.

 

[Ramedge]

Yep scan do rule

i get free shipping from with them any way plus us hexus cs'ers play the scan guys and so when if have a problem with an order i just nudge one of the scan kiddies on msn or pm them and they sort it out.

at christmas they had a massive backlog of orders because they took a week off. I ordered a new heatsink and was so impatient cos i didnt want to wait ages for the backlog to clear, so it got made into a priority order which was nice of them.

Scan do rock like that.

 

[Viral]

I always get my stuff at scan great customer care, always been great if i needed to send anything back.:worship:

 

[cuprasport]

i got the same service from ebuyer with a p5n-e sli.. it was over a month old when it went faulty and i got store credit as i didnt want the same thing back. they also give me a free delivery token too