alienware
Banned
Back to the beginning.
In October last year I was sort of happilly using Tiscali. It was £14.99 a month for 5mb with no cap. If you over used they would simply throttle you during peak hours (fair enough). I was throttled twice, whatever.
Sadly I had a problem with it and called them to sort it out (no connection). I then discovered that I had been paying 15p a minute and had spent 60 minutes on the phone talking to India, at the end of the call they said the fault was theirs. So I was pretty cross at them (putting it mildly) and decided to look for another ISP.
Now I heard that Be were fantastic. Then I heard O2 had taken over and they were equally fantastic. I phoned O2 and was told because of the area I lived in I would have to pay £25 for their unlimited broadband. Fair enough, I mean, it is unlimited after all right?
It came in October of 2009 and for the first week it was amazing. 8mb speeds, really quick downloads. Then it died. And when I say died I mean died, .25mb. I couldn't even watch a Youtube video. I kept phoning and they kept telling me that my lines needed to be upgraded by BT and to be patient. However it now turns out that the problem was them sorting out their broken servers as Tiscali was always constant. I figured I wasn't paying for the first three months so decided to hold on.
Right at the end of the three months (as if by magic) it was really good again. Sadly during those three months I hadn't been able to download anything and MSN was about the extent of what it was good for. I have seasons 1-12 on DVD of South Park but didn't want to rip and compress them (imagine how long it would take!) so decided to download them as Divx. At the end of the month O2 phoned me telling me I had breached their fair usage policy. But wait, this is unlimited, right?
I was told wrong. It isn't unlimited PER SE and the fair usage policy was just a cap in disguise that would get me a strike at over 60gb. I was so amazingly annoyed at this and told them to f*ck off, slamming the phone down. I continued using the net and complained EVERY time there was a problem with it to no avail. They would simply tell me an engineer would call me back and they never did.
About two months ago it again became great. So last month I decided to download some paid for stuff via Steam. I have been using a bandwidth monitor (as I asked for about two months ago) and my bandwidth this month was 51.7gb. Well under the 60gb 'usage policy' so I wasn't worried. Well, I phoned my mate tonight and we got chatting about the Ultimate Fighter on Sky. Sadly I always miss it because I am otherwise occupied and the ones on Sky Player are willy nilly. He told me I should download them and jokingly I said -
Nah dude. O2 would be on the phone whining in an instant.
As soon as I hung up the phone rang. It went a little something like this.
O2 - Good evening. My name's Michelle and I am calling from O2 customer service...
Me - Hello, what can I do for you today?
O2 - Well sadly I need to inform you that last month you went over your bandwidth limit on our fair usage policy and this is your second warning. If you do it again we will give you your mac code and disconnect you
Me - Hmm. That's a bit strange ! you see, after my last warning and being told I had a 60gb cap (even though you butter it up under an asterix and negate to tell any one about it, instead choosing to tell them that the service is unlimited) I have been using a bandwidth monitoring app written by a friend of mine. It says I have used exactly what you just told me I used, so what gives on that one then?
O2 - Our fair usage policy has now changed. You are now allowed up to 40gb a month
Me - Hmm. Well, thanks for pre warning me with a letter or something.Thankfully I am now out of contract with you so the next thing I will be doing with my evening is finding some one else to get raped by. F**k off.
Phone down.
Sure as eggs about five minutes later this arrived in my inbox.
OK, so now I am absolutely f***ing seething. I decide right there and then to phone O2, get my mac and go off looking for another more transparent service that don't lie to get you into a contract. I decided to look around, Virgin ADSL XL was my first choice.
I have underlined the unlimited bit. F***ing awesome ! Truly unlimited broadband for £28 a month in my area ! WOOHOOOOO !. It sounded too good to be true, and, it was. When I looked a little closer I found this.
Which I then proceeded to read the entire bloody thing. Nowhere does it tell you about how much you can download on this "unlimited" package. So I decided to phone Virgin. After about 45 minutes of making them squirm and wrangling and being put through to a supervisor I was finally told that the Unlimited package includes 80gb of bandwidth. Once you pass that they then throttle you. If you do it again they warn you, do it twice more then disconnect you.
Honestly, how the f**k are they allowed to get away with this? There's no * or + on there warning you of it so they are lying.
Any way, after hours of phoning up companies to poke them with a stick and make them admit they are liars I decided to look at Zen. £35 a month total. No contract. 100gb usage (way too much for me, most I have ever done was 63gb and that included 12 seasons of South Park). So, I phoned o2.
Firstly they gave me all the rebuttals under the sun. In the end I said
Look mate. Do me a f***ing favour and hand me over my MAC before I lose my temper and submit you to a year's worth of frustration and anger.
So he hands it over. Great ! When I signed up for O2 they contacted Tiscali and took care of it all for me. The day O2 began Tiscali ended. It was really nice and easy. So, I asked him when Zen could contact them and do the switchover.
"They can't". Eh? Excuuuuse me? what do you mean they can't?
"Here at O2 we do not allow companies to help you to make the switch over. You need to wait until your new broadband arrives and then phone us yourself to cancel. If you do not cancel before a bill is due we do not refund any unused days". F**K YOU.
Then he tells me I need to return their f***ing modem and if I don't I will be subjected to a charge of one hundred pounds for a Thomson 585 that costs £20 delivered on Amazon.
So, not only do O2 rip you off but they also get a firm grip on your balls and won't let go.
I want to burn down Telefonicas headquarters.
In October last year I was sort of happilly using Tiscali. It was £14.99 a month for 5mb with no cap. If you over used they would simply throttle you during peak hours (fair enough). I was throttled twice, whatever.
Sadly I had a problem with it and called them to sort it out (no connection). I then discovered that I had been paying 15p a minute and had spent 60 minutes on the phone talking to India, at the end of the call they said the fault was theirs. So I was pretty cross at them (putting it mildly) and decided to look for another ISP.
Now I heard that Be were fantastic. Then I heard O2 had taken over and they were equally fantastic. I phoned O2 and was told because of the area I lived in I would have to pay £25 for their unlimited broadband. Fair enough, I mean, it is unlimited after all right?
It came in October of 2009 and for the first week it was amazing. 8mb speeds, really quick downloads. Then it died. And when I say died I mean died, .25mb. I couldn't even watch a Youtube video. I kept phoning and they kept telling me that my lines needed to be upgraded by BT and to be patient. However it now turns out that the problem was them sorting out their broken servers as Tiscali was always constant. I figured I wasn't paying for the first three months so decided to hold on.
Right at the end of the three months (as if by magic) it was really good again. Sadly during those three months I hadn't been able to download anything and MSN was about the extent of what it was good for. I have seasons 1-12 on DVD of South Park but didn't want to rip and compress them (imagine how long it would take!) so decided to download them as Divx. At the end of the month O2 phoned me telling me I had breached their fair usage policy. But wait, this is unlimited, right?
I was told wrong. It isn't unlimited PER SE and the fair usage policy was just a cap in disguise that would get me a strike at over 60gb. I was so amazingly annoyed at this and told them to f*ck off, slamming the phone down. I continued using the net and complained EVERY time there was a problem with it to no avail. They would simply tell me an engineer would call me back and they never did.
About two months ago it again became great. So last month I decided to download some paid for stuff via Steam. I have been using a bandwidth monitor (as I asked for about two months ago) and my bandwidth this month was 51.7gb. Well under the 60gb 'usage policy' so I wasn't worried. Well, I phoned my mate tonight and we got chatting about the Ultimate Fighter on Sky. Sadly I always miss it because I am otherwise occupied and the ones on Sky Player are willy nilly. He told me I should download them and jokingly I said -
Nah dude. O2 would be on the phone whining in an instant.
As soon as I hung up the phone rang. It went a little something like this.
O2 - Good evening. My name's Michelle and I am calling from O2 customer service...
Me - Hello, what can I do for you today?
O2 - Well sadly I need to inform you that last month you went over your bandwidth limit on our fair usage policy and this is your second warning. If you do it again we will give you your mac code and disconnect you
Me - Hmm. That's a bit strange ! you see, after my last warning and being told I had a 60gb cap (even though you butter it up under an asterix and negate to tell any one about it, instead choosing to tell them that the service is unlimited) I have been using a bandwidth monitoring app written by a friend of mine. It says I have used exactly what you just told me I used, so what gives on that one then?
O2 - Our fair usage policy has now changed. You are now allowed up to 40gb a month
Me - Hmm. Well, thanks for pre warning me with a letter or something.Thankfully I am now out of contract with you so the next thing I will be doing with my evening is finding some one else to get raped by. F**k off.
Phone down.
Sure as eggs about five minutes later this arrived in my inbox.
OK, so now I am absolutely f***ing seething. I decide right there and then to phone O2, get my mac and go off looking for another more transparent service that don't lie to get you into a contract. I decided to look around, Virgin ADSL XL was my first choice.
I have underlined the unlimited bit. F***ing awesome ! Truly unlimited broadband for £28 a month in my area ! WOOHOOOOO !. It sounded too good to be true, and, it was. When I looked a little closer I found this.
Which I then proceeded to read the entire bloody thing. Nowhere does it tell you about how much you can download on this "unlimited" package. So I decided to phone Virgin. After about 45 minutes of making them squirm and wrangling and being put through to a supervisor I was finally told that the Unlimited package includes 80gb of bandwidth. Once you pass that they then throttle you. If you do it again they warn you, do it twice more then disconnect you.
Honestly, how the f**k are they allowed to get away with this? There's no * or + on there warning you of it so they are lying.
Any way, after hours of phoning up companies to poke them with a stick and make them admit they are liars I decided to look at Zen. £35 a month total. No contract. 100gb usage (way too much for me, most I have ever done was 63gb and that included 12 seasons of South Park). So, I phoned o2.
Firstly they gave me all the rebuttals under the sun. In the end I said
Look mate. Do me a f***ing favour and hand me over my MAC before I lose my temper and submit you to a year's worth of frustration and anger.
So he hands it over. Great ! When I signed up for O2 they contacted Tiscali and took care of it all for me. The day O2 began Tiscali ended. It was really nice and easy. So, I asked him when Zen could contact them and do the switchover.
"They can't". Eh? Excuuuuse me? what do you mean they can't?
"Here at O2 we do not allow companies to help you to make the switch over. You need to wait until your new broadband arrives and then phone us yourself to cancel. If you do not cancel before a bill is due we do not refund any unused days". F**K YOU.
Then he tells me I need to return their f***ing modem and if I don't I will be subjected to a charge of one hundred pounds for a Thomson 585 that costs £20 delivered on Amazon.
So, not only do O2 rip you off but they also get a firm grip on your balls and won't let go.
I want to burn down Telefonicas headquarters.
